Spectrum Store
Cell Phone Stores ,
Internet Service Providers
Hours:
894 US-9, Queensbury NY 12804
Hours
About Spectrum Store
The Spectrum Store in Queensbury provides services for Internet, mobile, cable TV, and equipment handling. Customer experiences at this location vary significantly. Several reviews highlight exceptionally helpful and knowledgeable staff members who successfully lowered bills, ported phone numbers efficiently, and provided patient, thorough assistance with setting up and understanding new products. These employees are described as great, amazing, and very helpful.
However, other reviews report negative experiences. These include encounters with staff perceived as rude, unhelpful, or overly pushy in sales attempts. Management presence has been noted as disengaged, with one visitor observing multiple workers chatting instead of working despite no customers being in the store. Wait times can be long, and some customers have left feeling disgusted without resolving their issues. The store's performance appears highly dependent on which specific employee provides assistance.
Most Recent Reviews
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October 2026
Thomas BURCH’s exceptional service was worth the wait. I arrived with a difficult problem and he dug deep and solved it. Kudos to him and other agents. The atmosphere was likened to a hospital emergency room room with many screaming kids.
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October 2026
Was just up at Spectrum because my phone froze signed in and was out in less than a half hour did not try to get me buy a new phone. Said this one is in very good condition
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September 2026
I had to stop in at the spectrum store to get an issue resolved and the gentleman that waited on me was the perfect example of true customer service. It was a pleasure to be assisted by him to get my issue resolved. Thank you, and god bless you and yours!
More Comments(164)
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