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November 2023 by Edward DiGirolamo
Quick turnaround and great service
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May 2023 by Steven Gemmel
Please Note. Under new Ownership Most all GOOD Reviews are from last year John Is retired …Also note, this was sent to their website with no response received back…To JoeMy name is Steve , the day you took over from John L, I went to you before you were even open and spoke with Brian about being a lifelong customer of John’s, and wanting to keep relations alive. When you opened, i had my son bring his Subaru cross trek and Brian was the one preformed the body work and repainting and we were very satisfied.My other son and I also have a Durango SRT which we show in competitions. I came back a few weeks ago and spoke with Lindsay as Brian was gone, which was to install and adjust a carbon fiber hood and installing the vents in the hood as well as a carbon fiber trunk wing. I provided phone numbers/ Names of who to call for any questions or issues since this isn't a "everyday thing" shops around here do and in total spent 45 min at your shop going over everything so they're are no issues or problemsThe vehicle was there for over 1 week and during that time multiple attempts to contact the shop were made to make sure things were moving along and and the only call I received was 2 days before I picked it up to say 3M tape needed to be ordered. The shop phone is NOT monitor and there is always a full voicemailbox. I eventually had to drive over to the shop to ask about it's status and on the day we were instructed to pick it up, when we arrived we were told it was NOT completed and Lindsay was misinformed.The day we actually picked it up, my son went over the car and they're were several issues. The trim from under where the trunk wing spoiler was taken off and left lying in the trunk for whatever reason. I was told they were looking to see if they could drill holes to attach the accessory wing which I'm glad they couldn’t because that would’ve not only destroyed my original wing but the $1,000 carbon fiber wing as well and is NOT how its supposed to be installed as I provided documentation on how to properly install it which involved 3M taped and silicone. It was installed using the 3M tape ONLY.The hood is installed very far forward, the vents were not installed correctly by not having the clips under the fiber layer, and make screw mounting hole elongated, if not aligned. On top of that the packing tape from transportation was never removed and now I have to clean off tape residue. Again no one called tech support to confirmed installation and how it should look. The windshield wiper sprayers had to be relocated into the Cowell, which not reinstalled correctly and now water can get in around arm gasket not making it sealed.When asked about this issues, Lindsay stated she had trouble aligning the drain vents in the cowell, I then asked if she contacted the company for questions to which she replied "no" and that someone watched how to install them on YOUTUBE.In my opinion, as a paying customer who's frequent this shop for 40+ years the treatment and service I received is 100% unacceptable. Prior to leaving your shop I expressed my concerns and frustrations to Lindsay to which I recieved excuses and frustration from her which included "we don't do this" to "I didn't charge you alot because we don't normally do this" and my personal favorite which was "well maybe you should have taken it to a custom shop" To which I say All are inexcusable and completely unprofessional since this was a task she took on and if she felt she couldn't do it she should have stated so.I had very high hopes of bragging about your Shop at the shows and how a local business now has custom experience that would open new venues.Before I left, Lindsay did get to a point where she said she would give me our money back Have not received any refundsI really wish things had turned out better in this situation because not only have you lost local business but a returing local and loyal customer of over 40 years.
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April 2023 by Steve G.
FYI. New owners took over in 2023 do not pay attention to any old reviews. Thank you. My name is Steve , the day you took over from John L, I went to you before you were even open and spoke with Brian about being a lifelong customer of John's, and wanting to keep relations alive. When you opened, i had my son bring his Subaru cross trek and Brian was the one preformed the body work and repainting and we were very satisfied. My other son and I also have a Durango SRT which we show in competitions. I came back a few weeks ago and spoke with Lindsay as Brian was gone, which was to install and adjust a carbon fiber hood and installing the vents in the hood as well as a carbon fiber trunk wing. I provided phone numbers/ Names of who to call for any questions or issues since this isn't a "everyday thing" shops around here do and in total spent 45 min at your shop going over everything so they're are no issues or problems The vehicle was there for over 1 week and during that time multiple attempts to contact the shop were made to make sure things were moving along and and the only call I received was 2 days before I picked it up to say 3M tape needed to be ordered. The shop phone is NOT monitor and there is always a full voicemailbox. I eventually had to drive over to the shop to ask about it's status and on the day we were instructed to pick it up, when we arrived we were told it was NOT completed and Lindsay was misinformed. The day we actually picked it up, my son went over the car and they're were several issues. The trim from under where the trunk wing spoiler was taken off and left lying in the trunk for whatever reason. I was told they were looking to see if they could drill holes to attach the accessory wing which I'm glad they couldn't because that would've not only destroyed my original wing but the $1,000 carbon fiber wing as well and is NOT how its supposed to be installed as I provided documentation on how to properly install it which involved 3M taped and silicone. It was installed using the 3M tape ONLY. The hood is installed very far forward, the vents were not installed correctly by not having the clips under the fiber layer, and make screw mounting hole elongated, if not aligned. On top of that the packing tape from transportation was never removed and now I have to clean off tape residue. Again no one called tech support to confirmed installation and how it should look. The windshield wiper sprayers had to be relocated into the Cowell, which not reinstalled correctly and now water can get in around arm gasket not making it sealed. When asked about this issues, Lindsay stated she had trouble aligning the drain vents in the cowell, I then asked if she contacted the company for questions to which she replied "no" and that someone watched how to install them on YOUTUBE. In my opinion, as a paying customer who's frequent this shop for 40+ years the treatment and service I received is 100% unacceptable. Prior to leaving your shop I expressed my concerns and frustrations to Lindsay to which I recieved excuses and frustration from her which included "we don't do this" to "I didn't charge you alot because we don't normally do this" and my personal favorite which was "well maybe you should have taken it to a custom shop" To which I say both are inexcusable and completely unprofessional since this was a task she took on and if she felt she couldn't do it she should have stated so. I had very high hopes of bragging about your Shop at the shows and how a local business now has custom experience that would open new venues.Before I left, Lindsay did get to a point where she said she would give me our money back for the issues and frustration. I was hoping this could be rectified and just Fixed. But I have given it serious consideration and I unfortunately can not let this slide. I do not feel secure returning this car there again to have issues rectified. The car has been taken elsewhere to be redone by a shop
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February 2023 by Rosalina G.
The worst body shop, firstly the owner is the most rude person I know, 1 month with my car, only taking money from my insurance, almost 10k and in the end when I went to pick up the car when I got home the car was failing on the radar, when I went to my dealer the radar had not been set correctly I had to pay almost 1500 out of pocket, do not go to this body shop!!!! you will lose money and time!
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August 2022 by Dominick Giarraputo
Strongly recommend Classic Auto Body for their quality service. They matched the color of my car that was damaged by a deer accident ?.Any questions about my car repairs were answered immediately.Service: Body & Trim
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February 2022 by Kandi Eden
Great job guys big shout out to Bart and Charlie Brian and Joe my mercedes turned out beautiful thanks
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June 2021 by Foodie K.
John was a straight shooter and honest as the day is long, even on June 21. It looks as if there's a worthy successor in the new owner, Brian.
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June 2021 by Bill G
Best auto body repair shop around. The shop manager, Brian, is very knowledgeable and detail oriented.
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February 2021 by John Hermance
The owner there was very helpful and they did an excellent job on the cars
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February 2021 by Dale Stary
John at classic auto is fantastic to deal with. He always does his best to rectify any issues you might have and the last time I went in he fixed a door that was sticking for nothing. We've been to classic many times before and John has always taken great care of us.
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December 2020 by Anthony Segreti
Perfect ?
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October 2020 by Tom Lent
I've had 2 cars repaired at classic auto body .John the owner is a very nice guy, and the work they do is very good. If I need any more body work done . I'll definitely bring it back to them.
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September 2020 by Michael Tizekker
Local small shop that does a great job with several of my cars
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August 2020 by Steven Kelban
I have used Classic Auto Body a number of times. Great results and John always kept me informed. I also appreciated when making an appointment and if they were extremely busy he would tell me that it would get it done faster if we mutually agreed to another date. Always transparent and great communication. And I also like John a lot.
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July 2020 by Elli F.
Super impressed with these guys. John, the owner, was helpful, timely and straight up. They fixed my car after a deer hit, did a fast and great job and even added some touch up paint to a long standing and rusted dent on my trunk without charging me. Honest and on budget. Thank you, Classic Auto Body! My pups and I are grateful! :-)
