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January 2024 by Chelsea Grin
I’d like to start off with, I love this bank.And I love you Rachel Cook.I’m sorry this review comes so late, but my god it really felt like Rachel went the extra mile for me and my family when trying to get a car loan. The dealer was treating us like absolute dookie. Eveything turned out great in the end, got my car, and a customer for life at this bank.Still owe you a gorgeous cut of rib roast (or your choice~)Thank you so much for the everything you’ve done <3-Preston, Sheila, and Kristy
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August 2023 by George Johnson
My experience at the red hook MHV was amazing the loan process was easy and fast I would recommend them to anyone. Thank you Rachel Cook!!!
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January 2023 by Philip Hardy
When I initially set up the account there was 24hr banking. Now because they dint want to pay thier employees a living wage (staffing issues) they can no longer provide the services they originally advertised. I hope there aren't anymore excuses when I close my account with them
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January 2023 by james jett
Very rarely do I have an issue at this branch. When there is an issue it's taken care of promptly. Thank you!!
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December 2022 by Mary Guip
Rachel C. is amazing! She answered all of our questions and concerns. We would go back again and are happy to recommend.
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September 2022 by Matthew Parr
Over the last 18 years I have had outstanding customer service for my banking needs at the Red Hook branch. Rachel is knowledgeable and courteous. She has held several positions at this bank and has always been a true professional. It is always a pleasure to do banking here.Please disregard earlier rating that was error on my part. 5 star rating for sure.
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July 2022 by Casey Halladay
I’ve been a patron of MHV for years now, and I will never sway from my favorites at the Red Hook branch. Pretty much everyone has always been so helpful and accommodating. Rachel always goes above and beyond to make sure my needs are met, and never judges me when I come to her for help with our accounts. The entire line of tellers is amazing, greet me by name every time I walk in, always with a smile. They anticipate my needs before I even get to the counter. I have only had one run in with an employee that was less than desirable, and I have no problem staying away from them when they’re on the clock and sticking with the amazing crew that takes such good care of me! I miss the awesome staff that has gone on ti other branches, like Jackie and Erica. Thankfully Rachel, Brooke, Taylor, Lydia and Chris, haven’t moved on to other locations, and I’m so happy to be their client any day of the week!!
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July 2022 by Rhiannon Eiffert
Brooke is a wonderful asset to the credit union! She always greets you by name and always goes above and beyond to help as much as she possibly can! Definitely recommend coming here with your banking needs.
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July 2022 by Ethel Rogers
The Red Hook branch has always been very helpful making sure all of my financial needs are being met and helping me better understand how some different things work. Been with MHV a long time and I couldn’t be happier banking here.
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July 2022 by Shirley Montanino
Taylor was briefly telling me about different services MHV could offer me to help consolidate my loans. Will definitely be looking more into it because of her!
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July 2022 by Joleen Chapman
Taylor has a great attitude and very professional. She is fast and very accurate. Very pleased with her kindness and smile!
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July 2022 by Dave Bard
I run a landscaping business and this has been my bank since day one Rachel cook has been there since the beginning when I started there and she has been a staple at this bank she’s amazing and so glad I can call her on any and all questions I have she always takes care of everything and makes the day better definitely glad she’s there
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July 2022 by Jessie Whitaker
Whole staff is very friendly and knowledgeable! Their lucky to have my bestie working there!
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June 2022 by Trish Dantzic
Rachel Cook and the team at Red Hook MHV were incredibly helpful to me today. They went above and beyond to listen and understand my needs and then they worked together to solve my problem. It was an A+ experience and I had to write about it. Thank you MHVFCU!
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June 2022 by Brian Montanino
Don’t have an account here yet, but went in to ask some questions and Taylor was very polite and knowledgeable! Looking forward to opening an account here!
