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January 2024 by Vincent B.
Zero rating...MCU is the worst. Lacking in all area of banking, customer service. 7 minutes waiting and talking about security issues and not addressing my call. I have no use for this bank, I don't live in the 5 Boroughs anymore. Years of banking with other institutions has keep me afloat...please I'm a simple banker and I'm call for a total change at all mcu's. A member closing a decade soon, payroll, deposits after deposit. Over$300k in deposits and I can't get approval for $2000 loan...wow! calling for a total removal of mcu institutions in NYC. Nothing here for the people!
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December 2023 by Peachy Rican
Worst Bank ever!!! You arrive early for your appts, only to be seen a couple of hours later. Poor customer service, hard to get ahold of a live Agent on the phone, and had issues depositing a check through the mobile app, just so many inconveniences. Im done with MCU, if I could give them 0 stars, I would.
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November 2023 by eric li
I had an appointment to open an MCU account and I was really impressed by the service. Kavita Persaud assisted me. She was so professional and courteous. Would totally recommend, and not to mention their great rates for mortgages.
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October 2023 by Abc A.
Fantastic Customer Service. Ms Persaud provided me with solutions to my concern. Thank you.
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October 2023 by Dionne R
On Thursday afternoon I went into the branch to get help with an issue. I was seen by Rep Kavita Persuad, who immediately put me at ease. She listened, advised me of the process and what she would do to correct it. Then went about doing exactly what she said. She took the time and was attentive and understanding. Thank you Kavita, I very much appreciated your assistance.
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September 2023 by Another N.
I walked into the this branch and was greeted by Kavita Persaud. It was a nice experience to have someone that treated me as if I was a VIP. Within thirty minutes I was a member of that branch. if you want fast service with a smile. If you are not sure about how Municipal Credit Union works, or if you have any question about savings visit this Rego Park branch and ask for Miss Kavita Persaud. It really was a good experience being helped by her.
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September 2023 by Michael Carrington
I came in for an appointment yesterday, and was seen right and helped right away by Member service Rep Anita Ramratan. She was extremely helpful which made the whole process and appoint to very smoothly. She answered all of my questions and made the whole process very easy. Overall a great experience. In addition this particular Branch/location was exceptionally organized and very clean.
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September 2023 by Carmen Cruz Quintero
I’ve been a MCU member for over 25 years and have always been satisfied w/the basic banking (savings) I’ve done w/them. Recently I went w/their financing program to buy out my car’s lease, and unlike my experiences w/purchasing an auto in the past, it was a very smooth experience. The staff by the front desk are always very helpful and kind. The tellers, and other support staff are kind and professional. Kavita Persaud (Member Service Representative), was the awesomest. Very knowledgeable, thorough, and pleasant, she worked around my crazy schedule and made the transaction happen w/out a hitch. Thank you Kavita & crew, y’all rock!
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September 2023 by Bacilia P
I went to this branch twice to get my name update. The manager Patricia and the representative Kavita willing to help me was ok.The advise to the team is to better communicate with the client of all the documents requiere for each process.
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August 2023 by Tracie Long
Kavita Persaud is not only amazing, she is exceptional. Kavita was very helpful from beginning to end with helping me to get a personal loan. She's not only professional but knowledgeable. It was a pleasure to meet someone as gracious and dedicated and enjoys helping others
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August 2023 by Mark Osborne
This was my 3rd car loan with MCU and Kavita Persaud is the reason I will be getting a 4th with them when the time is right! She is the model of what customer service and banking should be! I recommend her 1000% Thank you so much Kavita.
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August 2023 by Steven Florio
I just had a great experience at this location. Kavita Persaud help me obtained an auto loan. She was very helpful, knowledgeable, friendly and answered all my questions. She made the process quick and easy. Thank you again.
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August 2023 by Melvyn Newton
Kavita is exceptional. She helped at every step of the way with my car loan. I vigorously recommend her for promotion. With a raise, of course.
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July 2023 by Pierre Mercier
Kavita Persaud was just simply amazing! I highly recommend her to all with banking needs. She was very knowledgeable and made our process seamless!
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July 2023 by Orlando R
This branch is very professional and organized. Kavita Persaud was very helpful with all of my banking needs at the branch. It was a pleasure to do business here.