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November 2023 by ellen block
The work done was done professionally . But the price was excessive. I came in for an inspection and I didn’t check the bill carefully but noticed later that they rotated the tires though they had been rotated recently at Walmart where I buy my tires. They charged $275 for replacing spark plugs which seems excessive. I love driving my Tiguan. Just am bothered by the prices and unnecessary charges.
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October 2023 by Sky Vogel
I had a small matter that I hoped to take care of prior to a trip. Sue at the service desk squeezed me into the schedule with a smile. Thanks, Sue!
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October 2023 by Cameron Anderson
Disorganized. Appointment scheduled three days in advance. Drove 30+ minutes to test drive a vehicle to be told the car was sold upon arrival.
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October 2023 by James Carriero
Great service and people . Very attentive and understanding. Car is well taken care off.
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August 2023 by Tammy McDermott
From the time I bought my car all the way up the 1st service, Cooley has been wonderful to me.
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July 2023 by Terry H.
Just wasted my 3rd trip to Cooley. I went twice to make sure all warranty information was correct, and in their system. The woman at the service desk was under the illusion that she was doing me a favor by being there with her pompous attitude. "If you bought your car here we would save the warranty information, but you didn't." Someone should inform her that she's just an employee, and a horrible one at that! I'm hoping a legacy job. Why else would management allow so many reviews saying exactly what I'm saying? Horrible service reps! BTW, You should've looked. The CX-9 was bought there, and 3 months away from needing replacement. It won't be replaced at Cooley.
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July 2023 by Adam Filson
Very poor customer service. I made an appointment for two recall services for my 2021 VW ID.4 a week in advance, and then called them the day before to confirm that they could perform the services which they confirmed and that's all they said. I show up at the appointed time and they had failed to let me know in advance that one of the services is a 3-day process and that they were incapable of performing the second service. I asked why they didn't tell me this when I called them the day before and they claimed I probably spoke with their third-party answering service. Maybe have your service advisors answer the service calls instead of an answering service. Will not be recommending this dealer to anyone.
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July 2023 by Isaac Mall
Friendly service! And take a video to show what work is being performed.
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July 2023 by nicole shepard
The waiting room was nice and had a/c. Was able to catch up on work emails as I waited for my car to be inspected.
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June 2023 by Kimberly R.
The management of this dealership should truly terminate their service rep team. I lived a nightmare for 3+ months with service from November 2022 - Feb 2023 - it has taken me this long to organize my facts & thoughts - and warn others.My VW Atlas Sport was infested with rodent damage from tip to tail, including the ceiling and floor carpets. (the car was NOT purchased from Cooley ).When first brought to Cooley - I inquired with them about a rental. I was told there was a huge Wait List, and to keep checking back. I did - every 2 weeks. Several Weeks later, the dealership where I purchased the car called and Cooley told Seller Cooley never offers a rental on warranty work. Ever.So they lied to me. Strike One.Cooley stated they had to wait on a Headliner to come in - which took over 3 months. I checked with an outside Volkswagon Dealer who stated this could be true, so I'll give them that one.Upon picking up my car in early February - mind you - I LOVED this car from day one ( and it was my overall 5th VW) - I asked to look it over before I made final payment ( the deductible). Sue & Jim - 2 Service Reps looked at me like I had 2 heads and asked for their SSN...I looked over the car- not only was it filthy on the outside ( seriously - not even a courtesy wash?), it was filthy on the inside with dust & dirt. I looked up under the driver and passenger dashboard area and there was white/grey "Stuffing" coming out. The driver running board was missing some reflective pieces - "that has nothing to do with us" is what I was told. Strike Two.When I asked Sue in Service about this- She was curt, dismissive and firmly stated "That's just how it is".I was in tears and there was absolutely no reassurance or empathy. Strike Three.I will never, ever recommend this dealership - and have already reached out to Volkswagon Corporation to give them a heads up on one of their dealers.My VW Atlas sport was in the shop longer than I had it - I had not even made a 3rd payment with the damage came to light.When I picked up the car, I could not even enjoy it and traded it within 30 days of getting it back from repair.For a Land Rover.
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June 2023 by Laurie Brisley
They managed to fit my emergency tire replacement in this morning. I like the communication while waiting as well as the video of job being done. Thank you.
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May 2023 by Laurel K.
Cooley service department is awful. Please don't use. They told me certain maintenance was "urgent" but when I looked in my owners manual, it stated it did not need to be done unless the vehicle was submerged in water. I went to another Mazda dealer, and they collaborated that it was not an urgent matter at all sometimes recommended, I feel the service department manipulates and misrepresents in order to make money. Don't Trust them. Go to any other mechanic or dealer they are untrustworthy.
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April 2023 by KRISTEN BURGOS
I lease a car from Cooley and today I accidentally hit a curb on my way to work. I called Cooley and they were able to squeeze me in and fix the damage all in one day. I was extremely appreciative of there fast service and very thankful. I recommend Cooley for cars and service.
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April 2023 by Jennifer Cederstrom
Great experience again. Sue at the service desk is always friendly and helpful. Cooley VW is lucky to have her!
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April 2023 by Jacob Horn
Had issues with exhaust they fixed it but also decided to look in my engine bay to tack on replacement of an air filter and unscrewed the housing and never put it back together where I drove around for a two weeks with it uncovered hurting my engine til I saw when I opened my engine bay to do an oil change