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August 2022 by Taylor C.
BEWARE! The store's great. But when it comes to delivery i would not bother. It was the worst experience I've ever had. Before reading this be aware i have children and pets.-- It took 2 weeks to get a gas range delivered. It got delivered and the three guys left wrap on it and zip ties hooked it up and hauled away my other but left the front door wide open even though they weren't going in and out and almost LOST my cat! He was sitting on the stair of my front porch thank god. Then the main guy told me it's MY FAULT. He saw the cat before hand when he came in the house in the first place. So saying it's my fault was rude. Then the next day i smelled gas. I turned it off and their SPECIALIST TEAM came out to fix it. Taped two spots. Okay. All done. An hour later i smell gas. I give up. Call national grid. The guy never sealed the main gas connection to the stove. Gas was SPILLING in to my house. I called them to complain 2x. Once the day it was installed about the rudeness. Then again after national grid left. They said they would send the team back out to check the gas leak. And guess who never showed up. How much do they actually care about their customers?? Not to show up to a gas leak? To fix their mistake?? The woman the second time was much nicer and even though they gave us our money back for the install and such - i will never purchase from them again when it comes to appliances. Beware! The delivery company doesn't care about anything but getting their money and has no knowledge of how to hook up gas ranges!
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September 2021 by Benjamin M.
I needed some plywood for a project I was working on for a friend. However, I own a small Toyota and it wouldn't fit. So, I either had to have it delivered or else rent a truck to transport it. Delivery charges are $80 and several weeks out, so that left option #2. Thankfully, they had a pick-up truck in stock. They won't, however, hold it for you so it is first-come-first-served. Thankfully, I called ahead and the truck was on their lot so I was able to drive over and rent it. The process went quick though I needed to show them my driver's license, insurance paperwork, and have a deposit put on my credit card. All standard stuff.I only needed the truck to drive 7 miles each way, and I had it back within the first 75 minutes so my total cost was about $20. That wasn't bad at all! Their employee, Hans, was super friendly throughout the process.I will point out that HD's selection of plywood here was horrible. Nice hardwoods like birch were non-existent, as were smaller thicknesses like 1/4". That being said, their 1-by lumber was very good compared to several Lowes I had been in. This is all likely due to Covid, so I won't penalize them for that. It is something to keep in mind though.
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December 2020 by Frank A.
If your thinking about getting a new kitchen countertop don't do it at Home Depot . On 9/27 purchased a kitchen countertop to be installed ($3000) then waited 3 weeks for Stoneworks of Newburgh NY to come to do a template. 20 days later I called about when will they install, I was given a date 10/28. I called on 10/26 and 10/27 to confirm was told yes. On 10/28 Stoneworks call and states that they have already installed the countertop ,and are not coming I made I don't know how many phone calls to try to fix this. New date 10/31 installer show up unable to install because the sink (which they supply) hole is cut wrong back to Newburgh. I now only have a bathroom sink to get water. Two more days go by before they show up to finish the job. Through this ordeal Home Depot was of little help Stoneworks where just horrendous to deal with.
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December 2020 by Jim Willett
order a snow blower online thats in store n it takes 2 weeks to get to my house thats 10 miles away they use 2nd shipping company estes i highly suggest never ordering online from these clowns not worth the hassle
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November 2020 by MacKenzie Kipp
friendly knowledgeable helpful family friendly
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November 2020 by Joby M DeLuca
Great bunch of employees everyone is always so helpful you never have to go crazy looking for somebody for help very clean a great place to go and shop
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September 2020 by Donald B.
Bought an Ego lawnmower from home depot. Used it 6 or seven times and then it would not start . Checked all troubleshooting and called Ego.No matter when you call you will not get to speak with anyone. This mower is still under warranty. Finally called corporate and just got the run around and transferred back to same non answering number. The mower was sent to them by home depot. That was 8 weeks before we contacted Home depot again. Home depot stated Ego has not been fixing any mowers. Home depot will not help us nor refund any money on this $500.00 lawnmower still under warranty !
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September 2020 by Pauline J.
Went to the North Greenbush Home Depot 2/12/20, I had to get some lumber, and wanted it cut. The saw we needed was broken, again, but that's another story. Both men working in that area were rude, and not wearing masks. With all the signs posted about wearing masks, it's shocking that more than one employee disregarded the signs. This is so disappointing that management doesn't take this more seriously and enforce it.
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September 2020 by Richard H.
It isn't often that you wake-up and think, I'm going to write an awesome review of a place, but you need to give credit where credit is due i believe. I must say lately the change in helpfulness i have seen, has been awesome at this store! I can call ahead and they ask me if i want to have an item reserved for pickup or if i am looking in the garden section they are very helpful in finding me or giving me info on just what i need. Maybe it's because i have been doing much more house and outdoor work during the pandemic, i don't know. But there's work to be done and they make it so much easier. Thanks and great job staff!
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February 2020 by Bengt Nelson
While Home Depot does offer the basic essentials for home improvement, DO NOT buy tools there. During my trip to the depot last weekend, I asked them to match a price on a $179 tool that Amazon had listed for $30 less. “We don’t price match with Amazon” was the response. Guess what? I’ll be ordering that tool from Amazon. That orange logo is nowhere near sexy enough to make me piss away my hard earned money for it. Home Depot-go straight to hell, you can find the overpriced shovels in your garden department.
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February 2020 by Jimmy Kelly
Had the worst experience with this store. My wife bought a washer and dryer set, we paid for delivery and hookup. When they were delivered they claimed they didn't have a long enough gas line or vent to hook up the dryer, so we have to go buy more parts on top of what we already paid for and hook it up ourselves. Then it turns out the dryer doesn't even work, I wouldn't know I'm not a professional dryer-hooker-upper. We've called several times and they've told us they will send someone to look at it and possibly replace it but it's now been 2 weeks and we've had to go to the laundromat, still no call from Home Depot or a service technician.
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December 2019 by Colleen Economides Scott
The WORST customer service I have EVER experienced. I will be calling NYS Attorney General’s Office and the Better Business Bureau Monday morning
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August 2019 by Bryan Culver
Very cooperative staff focused on timely delivery of your products. If you know what you want, but you're not sure if they can offer it, stop by their customer service desk. I have found those people to be the MOST helpful people in the entire store!
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August 2019 by Ryan J.
I purchased a Washer and Dryer set (Samsung) and paid for the delivery/hookup and new hoses (etc.). So they come and don't have the right length hoses, don't have anything basically. They only had a 2 foot (yes only 2 feet, not kidding). So they ended up using the old washer hoses (which they are not supposed to do). And to top it all off, left the dryer completely un-hooked... just left it. Go to Lowe's next time
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June 2019 by Annie B Cavazos
I live the guys that work there they are funny and helpful
