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August 2022 by Amanda D
I’m actually in the process of switching banks. There is a lack of consistency at the nbt branch in itself. I can’t cash my checks without them waiting to be cleared…(local checks, banked with nbt 10+ years) or the funds that is available being “held” against my account. My chase bank account doesn’t do that and this is my first month with them
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December 2020 by Lisa Dubois
Everyone that works at the bank are all excellent customer service and they love my baby Zeus. They live ? him. They are family.
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November 2020 by Zac Carhart
Excellent customer service! Always address me by first name always , Mitchell does a great job in this very fast and professional makes me glad I use nbt bank
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October 2020 by tai nelson
I've banked with this bank and this location for about 4 years The first time when I came here they were great but over the last couple of years their employees have no concern whatsoever for you and that product of the day needs to be done and are very rude.
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June 2020 by Leslie K.
This bank is shady don't do business with them!!! I've had to report them to the better business bureau. I have a personal loan with them and when I tried to pay it off the stated it's my fault that the account information I gave them was incorrect when in fact it's their phone lines that skip while talking. They continue to charge me interest on my loan while they "looked into it". They also messed up my credit while they were supposedly looking at the issue. They did NOT call back when they stated they would which caused the payment to be "late" which accumulated more interest even though I tried to handle this situation long before payment was even due. They refuse to allow customers to speak to a manager and their customer service representatives shouts at you and will try to talk over you. I am warning everyone not to do business with this company.
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July 2017 by Redmill Valuemart
Good bank.take little while to count my cash. But they are accurate. So i am happy so far.
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July 2016 by megha patel
Great service.... Amazing staff..... Helps a lot in all maters..... They have my All business accounts and personal accounts ðŸ‘ðŸ¼ðŸ‘ðŸ¼ðŸ‘ðŸ¼
