“I needed some plywood for a project I was working on for a friend. However, I own a small Toyota and it wouldn't fit. So, I either had to have it delivered or else rent a truck to transport it. Delivery charges are $80 and several weeks out, so that left option #2. Thankfully, they had a pick-up truck in stock. They won't, however, hold it for you so it is first-come-first-served. Thankfully, I called ahead and the truck was on their lot so I was able to drive over and rent it. The process went quick though I needed to show them my driver's license, insurance paperwork, and have a deposit put on my credit card. All standard stuff.I only needed the truck to drive 7 miles each way, and I had it back within the first 75 minutes so my total cost was about $20. That wasn't bad at all! Their employee, Hans, was super friendly throughout the process.I will point out that HD's selection of plywood here was horrible. Nice hardwoods like birch were non-existent, as were smaller thicknesses like 1/4". That being said, their 1-by lumber was very good compared to several Lowes I had been in. This is all likely due to Covid, so I won't penalize them for that. It is something to keep in mind though.”
“I went to the East Greenbush Home Depot with my Dad to find special hinges for a kitchen cabinet. He was treated so kindly by EVERY ASSOCIATE!! The first person we asked for help was honest and said he didn't know how to help but pointed us to the pro shop. At the pro shop desk we met Michael who listened and patiently searched online for what my Dad was looking for. When he exhausted all his options he directed us to Tim the Hardware Manager. Michael also thanked my Dad for his service - he proudly wears his Army flight jacket and for someone to recognize that meant the world to me. Tim was able to find what my Dad needed and took the time to talk with him about random subjects as well. I love this store and the people who work there.THANK YOU FOR BEING AWESOME!”
“Garden was BUSY but they kept the long line moving efficiently & gentleman who helped me find product, assisted shopping & loading for me. W baby so hands were full and the help was above and beyond. App showed different price than in-store, Jack (garden mgmt) confirmed sale price via phone & associate honored price.”