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November 2023 by TJ W.
The folks at Randall Automotive know their cars! I'm a Volvo enthusiast and go here for cars and service because they are the best. I refer people to them all the time. Highly recommend!
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September 2023 by Samantha Woodward
I recently had an unexpected visit to Randall Automotive. They were immensely helpful and kind, even though I pulled into his parking lot very late on a Friday afternoon. They helped me even though they didn't have to. They care about cars and people. That's very rare these days. Fixed our car and got the wheels rolling again. I'll definitely be back.
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August 2023 by Samantha W.
The people at Randall Automotive are wonderful people and their service is excellent. They are caring as well as compassionate. The care for vehicles and people as well.
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August 2023 by Alex M.
I have purchased multiple vehicles from Randall Automotive. This place is Superb. They have always gone the extra mile for me. If you are looking for a used Volvo and Great Mechanics who will service it, you have Struck Gold. Great place to buy a "Brick". Randall and Cory are Class AAA +++++*****
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July 2023 by CAMERON HADLEY
These are the guys to go to when you need your car fixed. Period. I’m from out of state and have been commuting from MA to Albany for work the last 2 years. I bought a used Volvo at the time and knew that there was going to be some work put into it as being a new owner. I’ve had a few situations where my car has needed to be fixed, sometimes work that needed to be done that day. Both Randy and Corey have been unbelievably helpful these last few years!I’m not a car guy so coming from out of state I knew that I had to find someone I could quickly trust. Every time I have needed work done on my car Randy has been extremely helpful. He does not beat around the bush. He tells you exactly what the diagnosis is, what your options are, and the best way to go about it. They are always looking out for my best interest and they find ways to help me save a few bucks rather than paying for something ridiculously expensive that is not needed.I appreciate the transparency a ton from Randy and Corey and it’s why I have continued to go back time after time again. These are guys I can trust. To this point, I rarely write reviews for companies. Based on the work Randall Automotive has done for me, there is no way that I couldn’t express my gratitude for them and hope other’s can experience this level of customer service. Thank you Randy and Corey!!
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July 2023 by Jamie
I dropped in for help getting rusted-on screws holding on my license plate removed. Corey came out immediately and was able to get out one of the screws. He noticed that another part was damaged from road salt; He’d have to take apart the inside of the trunk to replace it. He and his father, Randy, worked together in solving this mess, and put on my new plate frame. Randy noticed the emblem from my wheel was missing, made a call to a dealership for the part and replaced it. Randy and Corey are both so wonderful, relatable and friendly. This company is owned and operated by a welcoming, hardworking and trustworthy family. I’d rather utilize a privately-owned business over a corporation, and I’m very happy to have found them. A+
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July 2023 by Cora Juliette
First of all, I've never had a better customer service experience ANYWHERE- let alone at an auto shop. Having pretty bad luck with most mechanics, I've been looking for a place to bring my car where I feel comfortable and I don't feel like I'm being belittled by an angry and miserable mechanic.Immediately when Randy called me, I just knew he was the type of person to want to be helpful, and not just want money, which I really value. I brought my car in, knowing it was in pretty rough shape, and I was given honest and extremely helpful feedback. I also talked with his son, Cory, who was very helpful and kind as well. I originally called to get an alignment for my car, but after telling them it was in rough shape, they offered to take a look at my car and see what exactly was wrong with it. Which, of course, there were many things. Expecting such an outcome, Randy pretty much told me that my car needed ~ to go bye bye ~ . But, he fixed what he knew I would be comfortable paying for, AND gave me half off what it would've originally cost. Talk about excellent customer service!He also mentioned having cars (specifically Volvo's) for sale at great prices, and gave me tons of information and advice. But seeing as I need a new car and that I don't have much knowledge about them, I'm more than grateful that he took the time to explain everything. And normally I would feel a little off, having tried a brand new auto shop, that same day a mechanic telling me i need a new car, and then attempting to sell me a vehicle that they would profit from. And considering my past with mechanics I've had trouble with the trust factor. But I seriously just get a good gut feeling, and like I said, Randy doesn't seem like the type of man to be money hungry. He just seems to want to be a good person and help out people who need it. So I look forward to looking into buying a new car from his business.I apologize for the novel of a review, but I wanted people who may have doubts about bringing their car here to read this and maybe change their minds. I will definitely be bringing in my next car to this shop in the future, regardless of whether I end up purchasing it from them or not.Because my car is pretty much a goner, and I only came in for an alignment, I can't give a specific review on how they do repairs. But, I will be sure to include more of a review if/when my new car needs a fix.Overall, I had a wonderful experience and truly appreciate this business' ability to be personable, helpful, and kind. Thank you again, Randy, Cory, and everyone else who is part of Randall Automotive!
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June 2023 by Leslie Anderson
Finally! A place I feel good bringing my car.I’ve brought my Volvo to other Volvo mechanics/dealers in the Capital Region and Randall’s service puts everyone else to shame.They fixed a potentially dangerous tire issue that was overlooked at another auto-body last month allowing me to leave their lot with peace of mind. They were honest, easy to talk, and explained the work that needed to be done making me feel completely comfortable.This morning they came to the rescue again fitting me in, in a pinch.I’ve left Randall Automotive twice now feeling safe in my car and taken care of honestly. Cory and Randall are my go-to from now on.
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May 2023 by Phoebe Popkoski
Randy and his son Corey really saved my car situation. I had bought a car within the last 7 months and I came about some really rough issues. My car had been sitting in my driveway for about a month and a half until I was able to find a place who could help. I had previously visited 2 different mechanics who weren’t able to help me at all. I found Randall’s Automotive online and decided to give it a shot. That was one of the best decisions I have made when it comes to my car. The duo were extremely friendly with me and made me feel more than comfortable. While my car was in their possession, they called me daily with updates and suggestions, as well as asking permission before making any big fixes. They were extremely time efficient when it came to working on my vehicle. They fixed every single issue that my car has had. Before giving them my car it wasn’t even able to drive. I had to tow it to the shop. My car now runs better than it ever has and I feel so much better having a real reliable mechanic I know I can always count on. I was told if I ever had an issue “just call them up and bring the car over whenever”. I recommend visiting Corey and Randy at their shop if you have any issues at all with your Volvo. These guys are great!
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May 2023 by Jamie Morrison
Can’t speak highly enough about Randy and Cory. My car broke down around the corner from their shop and they took a look at it right away for me. They really care about customer service and they do the job right. They are both kind, communicative, and extremely knowledgeable. I will be coming back to them for service and I’d recommend them to anyone I know.
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May 2023 by Rose E.
Randall and his son are very honest and helpful. I bought a Volvo from them for my son. They're very busy and still made sure to take care of my sons car so that he's safe in it. A few minor things needs to be adjusted and they're taking care of them even though it's been weeks since I bought the car. These guys are wonderful people and they're dedicated to their customers needs. Give them a try, you won't regret it. Unfortunately I'm todays world it's hard to find people in the used car industry or mechanics who are genuine and trustworthy. I'm very happy to have found Randall's.
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April 2023 by Jaclyn Galdun
My car was making a terrible noise and Randall Automotive was able to see my car immediately. They were friendly and honest on what was going on with my car and what they can do. As a woman in my 20s I am cautious with bringing my car to a garage, afraid of being taken advantage of and forced to pay more money or pay for services I don't need or aren't worth it. This is not the case with Randall Automotive, I felt like they had my best interest at heart and were honest with my options and truly cared about me. I highly recommend bringing your car here!
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April 2023 by Nick D.
4/23. Randy was brutally honest over the phone with me. Extremely fair and knowledgeable. I felt good about the experience. Who enjoys coughing up money for car repair. I trust these guys. If you own a Volvo, start here. ?
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March 2023 by James T
The Team at Randall Automotive is excellent to deal with! I recently purchased a used car for my daughter, and to say they went above and beyond to assure she had a safe and reliable car to drive was a understatement. Seeing the time and dedication they took, including explaining to my daughter about the car (including the importance of maintenance) was very refreshing to see. I recomend to all, if your looking for a reliable, knowledgable, and caring plce to purchase or service a vehicle, Randall Automotive is your place.
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March 2023 by James T
The Team at Randall Automotive is excellent to deal with! I recently purchased a used car for my daughter, and to say they went above and beyond to assure she had a safe and reliable car to drive was a understatement. Seeing the time and dedication they took, including explaining to my daughter about the car (including the importance of maintenance) was very refreshing to see. I recomend to all, if your looking for a reliable, knowledgable, and caring plce to purchase or service a vehicle, Randall Automotive is your place.
