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December 2023 by Michelle Collver
Kelly from the Print & Marketing center is truly amazing. Her and I spent a hour trying to figure things out sizing for invites. She took her time to make sure everything was right. She was fun to talk to when trying to figure things out and was excited when we found the solution. Even with all of the craziness with returns, she made sure I was taken care of. She’s amazing!
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November 2023 by Beth Perrella
I had the best customer service experience that I've had in quite some time. I was literally wondering aimlessly trying to locate an item and a young associate named Tai asked if he could help me. He was in the middle of another task but stopped and gave me his attention. As it turns out, the store didn't have my items on the shelf, but he offered to search on the website and placed an online order for me. He followed me up front. Printed out my order form and checked me out. This morning my items were delivered to my front door. Big shout out to Tai.
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November 2023 by Irene Q.
I can't even give one star! We went into staples to print copies and we could not figure out how to get it from our email to staples so we ask the young girl with glasses for help, well half an hour later with no acknowledgment from the girl we left and went to our car to look at our email and try to fiqure it out ourselves which we DID! We then went back in and completed what we came to do and while we were there the same girl looked at us but didn't acknowledge us! On our way out she was behind us to get a cart that was left outside so my husband said hey thanks for acknowledging us and for helping us! She replied well we are super busy!!! How rude and also isn't that what your job is to help people in that area because that is where you work! Staples DO BETTER!
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September 2023 by Ace Tatu
The print area associate, an older woman with glasses... should be fired. Thank you for barely acknowledging me... taking another customer ahead of me and don't worry I fixed your jammed printer my damn self.... because you were to busy taking your own leisure time on the computer. And forgetting about the 2 other customers who also needed help.
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September 2023 by Lexy Malinowski
I have reading disabilities and more and I needed a document that didn't exist I can't do it on my own I went to Staples the manager suggested one of her workers to help me an amazingly enough even though the beginning was like really just lost in the darkness type mentality this worker was able to do some research and come up with a document that I needed that didn't exist before and the document I needed for this particular unusual circumstance she did an amazing job and I don't see anything could end up being a problem abusing it from this point on I thank her and I thank her manager amazing experience and I spent less than a dollar for paper printouts that's all the cost they're amazing customer service so people with disabilities learning disabilities reading disabilities and more this Staples location was amazing
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August 2023 by Jjlafa
SUPER customer service! I've been there twice for both passport and TSA precheck services and both times the staff and management have gone above and beyond- WAY above and beyond. I am so impressed! I don't need to buy office supplies often, but when I do I will be going to this Staples.
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August 2023 by michael mazzeo
Today we when to get our TSA and this gentlemen (TAI) was very helpful , even help us install staple app on our phone and explain discount and guided us in buying cartridge for our new printer, this gentlemen is a great asset to this store
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August 2023 by anne Brockenauer
Scheduled a TSA Pre-Check appointment here. Gentleman who handles this was excellent. Personable, competent, kind. Whole process took about 10 minutes.
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July 2023 by Fran Greene
I walked in today to do a return to Amazon and Tai greeted me with a pleasant hello, how can I help you. He helped me get a label for my return, and then send my return out AND even asked me how my day was. What a delightful young man!
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July 2023 by BRIAN FRANK
Excellent printing service by staff. I visited the print desk at this Staples on three separate occasions to have a set of specialty items printed. Even though I was served by a different staff member every time, each of them was extremely helpful and patient and provided excellent customer service. This print job will recur annually (I am a teacher), and I intend to bring my business back to this Staples every time.
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July 2023 by Heather A.
Went to get supplies for teaching, and the cashier Devin used his rewards to give a discount for my classroom supplies. Thanks Devin you're the best!!!!! If Devin's manager sees this: give him a raise please and thank you.
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May 2023 by Santos May
Very good with printing large orders. DIY on most part /
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May 2023 by Sarah B.
Women at the counter in printing section today 5/9/23 was EXTREMELY RUDE! Told me "someone would be with you shortly" while she proceeded to stand there for 15 minutes doing nothing and then came over....
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March 2023 by MD T
Poor customer service ? -I am not against young people working i started working myself @ 15yrs but one thing today is that these young people don't have any respect for others. I went to staples today to bring something to be laminated (By the way Silvia was really nice and attentive) and while there i remembered i needed post it notes while waiting on the line to pay i noticed that the young kids in the line had paid already and were just talking and yoking with the young girl at the resgister. I waited about 5 minutes and i noticed that they had no intention of ending their conversation so I left without what i needed. Its all about having consideration of others time. I left home my sick child to go get something quickly, just to be ignored by the person who is supposed to serve me- but its too busy to do the job she/he is getting paid to do. Unbelievable
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February 2023 by Mia LaVada
Kelly in the Print & Marketing Services department went absolutely above and beyond to help me with multiple print orders for a baby shower. I initially went to Staples because an online order, invitations for an event, from another retailer was 14 days late, and I was days away from having to send the invitations out. They were incredibly understanding of my issue and filled the order with amazing efficiency. I was able to use the workstation there in order to stuff, label, and stamp all 50+ invites. I then printed several other items and ran into a small issues with the color of one of the print orders. She without question insisted on fixing it and again did so with great efficiency. I printed a few other items, including a custom sized poster afterwards. All of which were completed if not that day within 2-3 days max. I would recommend this store to anyone who is looking to create quality pieces and ensure their needs are met. I will most definitely be returning the next time I need something created. Again, Kelly is an absolute professional, who made a tremendous difference in ensuring we had everything we needed for the event. It it so pleasant to engage with someone who is truly there to help, no questions asked. Thank you again!!