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October 2023 by Pamela S.
I went to the East Greenbush Home Depot with my Dad to find special hinges for a kitchen cabinet. He was treated so kindly by EVERY ASSOCIATE!! The first person we asked for help was honest and said he didn't know how to help but pointed us to the pro shop. At the pro shop desk we met Michael who listened and patiently searched online for what my Dad was looking for. When he exhausted all his options he directed us to Tim the Hardware Manager. Michael also thanked my Dad for his service - he proudly wears his Army flight jacket and for someone to recognize that meant the world to me. Tim was able to find what my Dad needed and took the time to talk with him about random subjects as well. I love this store and the people who work there.THANK YOU FOR BEING AWESOME!
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July 2023 by John W.
Did some online shopping for an air conditioner, found a decent unit at the Rensselaer store. Got to the checkout, asked for my Veterans discount, showed my military ID. Cashier said "I can't accept that, you need to go to customer service". I go to customer service, wait on line for 25 minutes (hey, no one has enough staff these days, I get it). I explained that my usual HD store always gladly accepts my military ID, worker says, "well we don't accept that, you need to go on line, we haven't accepted that in years, I can't help you". No problem Home Depot. I went to Lowe's, found a better unit at a lower price, the cashier gladly accepted my military ID and thanked me for my service. Won't step foot in a Home Depot again.
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August 2022 by Taylor C.
BEWARE! The store's great. But when it comes to delivery i would not bother. It was the worst experience I've ever had. Before reading this be aware i have children and pets.-- It took 2 weeks to get a gas range delivered. It got delivered and the three guys left wrap on it and zip ties hooked it up and hauled away my other but left the front door wide open even though they weren't going in and out and almost LOST my cat! He was sitting on the stair of my front porch thank god. Then the main guy told me it's MY FAULT. He saw the cat before hand when he came in the house in the first place. So saying it's my fault was rude. Then the next day i smelled gas. I turned it off and their SPECIALIST TEAM came out to fix it. Taped two spots. Okay. All done. An hour later i smell gas. I give up. Call national grid. The guy never sealed the main gas connection to the stove. Gas was SPILLING in to my house. I called them to complain 2x. Once the day it was installed about the rudeness. Then again after national grid left. They said they would send the team back out to check the gas leak. And guess who never showed up. How much do they actually care about their customers?? Not to show up to a gas leak? To fix their mistake?? The woman the second time was much nicer and even though they gave us our money back for the install and such - i will never purchase from them again when it comes to appliances. Beware! The delivery company doesn't care about anything but getting their money and has no knowledge of how to hook up gas ranges!
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June 2022 by Matthew Allan de Noronha
If I am being completely honest, my experience with this tool rental facility was lackluster at best. I came here with a friend to rent a Kubota compact tractor for a hardscaping job, and the older gentleman at the counter was quite professional, which is the reason I am placing two stars instead of one. However, once we arrived at the job site, I backed the tractor off of the trailer only to realize that THE BRAKES DID NOT WORK! NOT EVEN A LITTLE! This obviously poses a major safety hazard. To add insult to what could've been an injury, the hydraulic strength was almost nonexistent. SPLENDID! Not only did we pay a considerable amount of money to rent a machine with NO BRAKING ABILITY, but the hydraulic capabilities were laughable. Home Depot, please inspect your machinery CONSISTENTLY before renting it out to your customers!
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February 2022 by Evan J.
Carol. Is. The. Boss. She brings warmth to a cold world. I hope that the Home Depot of N Greenbush honors such employees with excellency like what she has. Too often than not, the best are overlooked. Because of her, I am going to be coming back. #Queenstayqueen!!!!
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September 2021 by Aspiring M.
Don't believe what any of the Home Depot Installation sales reps tell you about their windows/doors "Double Lifetime Warranty." It's simply not true. Labor is not covered beyond 1 year! Look at their contract verbiage below. When I inquired about the discrepancy, this was my reply: "My understanding is the line references our lowest warranty that was available on an American Craftsman window which is 1 year and the others would in essence be an upgrade to it. I can assure you having been with Home Depot in the window installations business for over 8 years now they consistently favor on the side of taking care of the customer including any service concerns and issues." It's b******* because the salespeople will be long gone by the time you file a claim. It's what's in the contract that you sign that matters in the eyes of the law; not a marketing brochure or something said in an email. Plygem/Simonton's customer service rep, Mikka, told me that they get lots of complaints from unhappy customers when Home Depot does not honor the warranty. Moreover, they told me HD's (underpaid) subcontractor installers make a lot of mistakes. All confirmed by Simonton's supervisor, Lori Hendershot. The 6500 series window itself is warranted for 20 years and prorated afterwards. This is taken from their contract. Workmanship is only for 1 year! 7. WARRANTY AND LIMITATION ON WARRANTIES: (a) Warranty: Unless otherwise stated in the Agreement, Home Depot warrants for 1 year from the completion date that all Services shall (i) be performed with good workmanship and (ii) conform to the requirements of the Agreement. During the warranty period and within a reasonable time after receiving notice from You of a warranty claim, Home Depot may, at its sole option (i) correct or replace each Defect, or (ii) remove each Defect and refund the full purchase price thereof to You; provided, however, that all warranties are voided if (1) anyone other than Home Depot or Service Provider performs work upon or otherwise modifies any materials or Services provided under this Agreement, or (2) You fail to pay Home Depot as provided in this Agreement. (b) Limitation on Warranties: THE WARRANTIES PROVIDED IN THIS AGREEMENT ARE STRICTLY LIMITED TO THE FOREGOING EXPRESS WARRANTIES CONTAINED IN PARAGRAPH 7A, IN THE WARRANTY SECTION OF THE AGREEMENT, IF ANY, OR IN THE STATE SUPPLEMENT, IF ANY. YOU ACKNOWLEDGE AND AGREE THAT NO OTHER WARRANTIES ARE MADE OR GIVEN BY HOME DEPOT OR SERVICE PROVIDER, INCLUDING ANY WARRANTY FOR FITNESS OF PURPOSE, WARRANTY OF MERCHANTABILITY, OR ANY OTHER ORAL, EXPRESS OR IMPLIED WARRANTIES. HOME DEPOT'S EXPRESS WARRANTIES ARE VOIDED FOR ANY DEFECT CAUSED BY ABUSE, MISUSE, NEGLECT, ACTS OF GOD, LACK OF PRESCRIBED OR STANDARD MAINTENANCE, OR IMPROPER CARE/CLEANING. ANY MANUFACTURER'S WARRANTIES PROVIDED FOR GOODS, MATERIALS, OR EQUIPMENT WILL BE PASSED THROUGH BY HOME DEPOT TO YOU, AND YOU AGREE TO LOOK SOLELY TO SUCH MANUFACTURER FOR REMEDY OF ANY DEFECT IN SUCH GOODS, MATERIALS, AND EQUIPMENT. HOME DEPOT MAY ASSIST YOU WITH WARRANTY CLAIMS AGAINST MANUFACTURERS.
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September 2021 by Benjamin M.
I needed some plywood for a project I was working on for a friend. However, I own a small Toyota and it wouldn't fit. So, I either had to have it delivered or else rent a truck to transport it. Delivery charges are $80 and several weeks out, so that left option #2. Thankfully, they had a pick-up truck in stock. They won't, however, hold it for you so it is first-come-first-served. Thankfully, I called ahead and the truck was on their lot so I was able to drive over and rent it. The process went quick though I needed to show them my driver's license, insurance paperwork, and have a deposit put on my credit card. All standard stuff. I only needed the truck to drive 7 miles each way, and I had it back within the first 75 minutes so my total cost was about $20. That wasn't bad at all! Their employee, Hans, was super friendly throughout the process. I will point out that HD's selection of plywood here was horrible. Nice hardwoods like birch were non-existent, as were smaller thicknesses like 1/4". That being said, their 1-by lumber was very good compared to several Lowes I had been in. This is all likely due to Covid, so I won't penalize them for that. It is something to keep in mind though.
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December 2020 by Frank A.
If your thinking about getting a new kitchen countertop don't do it at Home Depot . On 9/27 purchased a kitchen countertop to be installed ($3000) then waited 3 weeks for Stoneworks of Newburgh NY to come to do a template. 20 days later I called about when will they install, I was given a date 10/28. I called on 10/26 and 10/27 to confirm was told yes. On 10/28 Stoneworks call and states that they have already installed the countertop ,and are not coming I made I don't know how many phone calls to try to fix this. New date 10/31 installer show up unable to install because the sink (which they supply) hole is cut wrong back to Newburgh. I now only have a bathroom sink to get water. Two more days go by before they show up to finish the job. Through this ordeal Home Depot was of little help Stoneworks where just horrendous to deal with.
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September 2020 by Donald B.
Bought an Ego lawnmower from home depot. Used it 6 or seven times and then it would not start . Checked all troubleshooting and called Ego. No matter when you call you will not get to speak with anyone. This mower is still under warranty. Finally called corporate and just got the run around and transferred back to same non answering number. The mower was sent to them by home depot. That was 8 weeks before we contacted Home depot again. Home depot stated Ego has not been fixing any mowers. Home depot will not help us nor refund any money on this $500.00 lawnmower still under warranty !
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September 2020 by Pauline J.
Went to the North Greenbush Home Depot 2/12/20, I had to get some lumber, and wanted it cut. The saw we needed was broken, again, but that's another story. Both men working in that area were rude, and not wearing masks. With all the signs posted about wearing masks, it's shocking that more than one employee disregarded the signs. This is so disappointing that management doesn't take this more seriously and enforce it.
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July 2020 by Jason R.
ordered a fridge online and was supposed to be delivered in a week. A week later they call and push back the delivery a month. 3 days before the next delivery date and they push it back another 2 weeks. Canceled the order and went to lowes and was able to bring a fridge home that day
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May 2020 by Richard H.
It's only so-so. I like the store on Washington Avenue a little better. That store seems to be run in a little bit more courteous and tactful manner.And why doesn't Home Depot have a national registry for veterans? It would make it so much easier to get military discounts without having to jump through hurdles doing so. What gives?!
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August 2019 by Ryan J.
I purchased a Washer and Dryer set (Samsung) and paid for the delivery/hookup and new hoses (etc.). So they come and don't have the right length hoses, don't have anything basically. They only had a 2 foot (yes only 2 feet, not kidding). So they ended up using the old washer hoses (which they are not supposed to do). And to top it all off, left the dryer completely un-hooked... just left it. Go to Lowe's next time
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June 2019 by Annie B Cavazos
I live the guys that work there they are funny and helpful
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May 2019 by Chris B.
I rented a stump grinder from the rental shop The teeth were worn down so I called them to complain as the unit was not cutting at all I was rather put out as I live 45 minutes away They drove out a new set of blades and installed them And extended my rental time They made the best of the situation When I returned he unit the rental manager explained the new internal procedure for that grinder so that this would not happen again....which is great to see an organization working to improve on their flaws