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“I have been a member of HVFCU for nearly 15 years. I've always been impressed with the outstanding customer service I receive. I recently needed to do an early lease buyout of my current vehicle. Everyone at the contact center with whom I interacted was helpful, but I must give a special shout out to the Rhinebeck branch leadership team (Cynthia and Kristin), and representative Zion who facilitated finalizing my loan. Each of them answered my questions, explained the process, and provided exceptional customer service. I look forward to doing business with HVFCU for many more years to come!”
“Amanda Arbiter Is so helpful. She helped me with a loan. She notified me every step of the way, was very patient, and communicated everything! I recommend her for anything she is so professional and keeps you updated about everything. Very nice, polite and professional. Thank you so much!”
“I recently got a personal loan at the Saugerties office and the woman that helped me out was amazing. Her name was Melissa C. She was very polite, knowledgeable, and walked me through every step of the loan process and answered all my questions sufficiently. I couldn't be happier with the terms and payment of my personal loan and the service that was provided to me by this wonderful employee. Thanks again for all your help.”
“All personnel have been pleasant and helpful since we opened our accounts in Dec. 2020. However, the personal loan rate has increased from 4.99% to 7.49% in those 5-1/2 years. That's a 50% rise, while savings account rates remain the microscopic 1/20 of 1%. Only large deposits earn higher interest. Is a credit union any better than a bank in that respect?”
“Nicest tellers anywhere. I actually love to drain (withdraw) my meager money supply there when I have to spend some...Mid-Hudson Valley Federal Credit Union in Red Hook. A-1”
“Shokhrukh provided excellent information and assistance to us as we needed to understand how my sister, who had recently died, used bank accounts to electronically pay some bills, as well as receive and save money for different purposes. We were very relieved to have Shok walk us through each account and identify areas where we needed to follow up to keep household accounts running smoothly. Highly recommend!”
“The customer service at this branch is incredible. Destiny went above and beyond with helping me today, I will definitely be recommending this bank to everyone I know!”
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“Had a wonderful experience with Cherie Fitzgerald the branch supervisor. She went above and beyond with her support for my mother. Her attentiveness makes me glad that we are customers.”