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February 2024 by Lilia Gorodinsky
They do a great job and are very honest and fair . Good place to take your car and trust they will do a good job
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February 2024 by David Waltzer
These guys got me in fast, and did a great job swapping out some wheels for me. They were super accessible on the phone and had great customer service.
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February 2024 by Todd Gdula
Bait and switch. I'd give zero stars if I could.I made an appointment on 01/18 for 9AM on 01/19. I was asked to pay a $25 deposit to hold the tires I chose. I was given a balance due on the website ($874.92).I arrived at 8:40AM. At 9AM I was told the tires I reserved were not in stock, and was offered a lesser tire. I needed the tires in a timely fashion, so I agreed to the lower grade product.When I was given the price the lower grade tires were only ~$50 less than the tires I was supposed to get. When I asked why, I was told that they couldn't have honored the price I was quoted online for the original tires, and they would have charged me $1012.00. They said that they are a franchise and not responsible for the corporate website, and that this problem "happens all time."I called corporate and was told that because the Rhinebeck NY store is a franchise, "there is absolutely nothing we can do to help," and the local store is responsible for giving the price quoted online.Because they blame each other, I'll let the NYS Attorney General's Office sort it out. My instinct tells me that corporate and their website is to blame, but after this, I wouldn't trust any Mavis location.
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January 2024 by Todd G.
Bait and switch. I'd give zero stars if I could. I made an appointment on 01/18 for 9AM on 01/19. I was asked to pay a $25 deposit to hold the tires I chose. I was given a balance due on the website ($874.92). I arrived at 8:40AM. At 9AM I was told the tires I reserved were not in stock, and was offered a lesser tire. I needed the tires in a timely fashion, so I agreed to the lower grade product. When I was given the price the lower grade tires were only ~$50 less than the tires I was supposed to get. When I asked why, I was told that they couldn't have honored the price I was quoted online for the original tires, and they would have charged me $1012.00. They said that they are a franchise and not responsible for the corporate website, and that this problem "happens all time." I called corporate and was told that because the Rhinebeck store is a franchise, "there is absolutely nothing we can do to help," and the local store is responsible for giving the price quoted online. Because they blame each other, I'll let the NYS Attorney General's Office sort it out. My instinct tells me that corporate and their website is to blame, but after this, I wouldn't trust any Mavis location.
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January 2024 by ginger lewis
Every place like this has salesman and good guys. Rhinebeck has more good guys than salesman and they’ve saved me many times.
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December 2023 by Nicole Merritt
I'd give a zero star if I could. They will waste your time from the point you make your appointment, through it all. Arrived for appointment -- tried to call prior to arriving, no one picked up -- and there were no tires for my car. Days later to order tires, confirm appointment, leave you waiting for hours once you arrive for your appointment. You call to see about your car, on hold 5+ minutes each time, hung up on. Call Customer Service multiple times, bounced around. Terrible Customer Service all around.Disclosure: they do not have cameras in their shop, they will intentionally cause damage to your car. Then they will lie, knowing there’s little evidence available to prosecute further. They are criminals.
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December 2023 by tom omelia
I've been going to MAVIS over 13 year's in Rhinebeck and always provided me with good service and got the job done , of course I seen a few things that could use improving like the toilets and other things, but overall service the repair and my request was granted and I feel safer on the road now considering I can stop my vehicle do to their timely services to me. Thank you.
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November 2023 by WILLIAM
Called last minute after being disappointed with Hudson NY Walmart Auto centers incompetence about simply removing a tire..Jim at Rhinebeck NY Mavis offered services right away.. Professionalism in all ways.. Thank You
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November 2023 by Steven Z.
Alway trying to upsell! Automatically bill for full alignment when not requested. They tell you your tire warranty is worthless without a full alignment.
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October 2023 by Sharon Santosky
Due to the staff's professionalism and consideration of my time I became a regular customer and bring all my cars to Mavis in Hyde Park. I appreciate walking in and being taken care of especially when my cars need fixing. I have posted before giving these guys 5 stars and I wanted to give an update by showing support to Jesus and the fellas with another superstar rating. Good looking out!!
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October 2023 by Emily
Wonderful experience getting my car inspected. Highly recommend. Ask for Javier. He's the best!
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October 2023 by The Bigfoot Couple
Absolutely stellar service. Javier went above and beyond to diagnose the noise coming from my wheel. The staff were all friendly. The short wait was worth the service.
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September 2023 by Kevin Dier
I have been here twice. First time they ordered tires for me and they were there the next day and matched the price of a dealer further away. Friendly service and I was happy with the overall experience. The second time I went, I was just there to get a quote on tires for another car. Staff friendly again. The quote was slightly higher, but still competitive. I haven't decided yet. There is usually a wait, but then again there is a wait at every tire place due to staffing shortages. I had a bad experience with Mavis over 20+ years ago, but these 2 new interactions has brought me back as a customer.
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August 2023 by Edward H.
Mavis is a complete shot show. It doesn't matter what store you go to. Tuesday I made a appointment for new tires and alignment for Saturday at 10am in RHINEBECK ny. I show up at 9:45. They can't find me in the appointment schedule. No tires were ordered. Fuck you MAVIS. Spread the word.
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August 2023 by linda helbling
I purchased a new battery from CarQuest and asked Pete for guidance on who might be able to install the battery asap. Pete called Jim at Mavis and told him what I needed. New battery was installed within a half an hour! It was a fabulous experience and relief. Both Jim and Vinny ( the store manager, )were helpful, professional, pleasant. I will recommend Mavis to all my friends.Thanks so much.
