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April 2022 by NatureLovin Mommy23
I had one teller in like 15 yrs I didn't like but haven't seen her there anymore. Overall excellent service & even the manager has always been very helpful.
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March 2022 by Karrin Semke
I had one teller in like 15 yrs I didn't like but haven't seen her there anymore. Overall excellent service & even the manager has always been very helpful.
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July 2019 by Zach Hunter
Katherine was very helpful and kind. She helped me set up a checking account and get a debit card, She was super helpful in making sure I understood everything and knew how my account worked. 5/5 stars for M&T bank
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November 2017 by Jake Brown
Can't reach the branch by phone. They froze my account after it was hacked, blocked my online access, and wouldn't let me resolve the issues over the phone while I was stuck 3,100 miles away. I need to reach the branch in Rhinebeck, but even their local number goes to an automated service which doesn't recognize my account/card number because my account is overdrawn (by hacker) and frozen.
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November 2016 by Anna Sienkiewycz
The ATM had a glitch and actually ate my debit card after the screen went black so that was inconvenient. But the tellers were very helpful in getting my card back the next day.
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September 2014 by Staff C.
The M and T bank has the worst customer service I have ever encountered. The manager Dave (heavy set guy), refused to speak with me on the phone to validate a certified check. He treated me like I had leprosy! I'll never bank with them again.
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August 2012 by Christopher B.
When I walked into this location the other day with a few savings bonds and not being a customer with this brand due to the highest fees in the region, I was surprised by the cleanliness and quality this bank gave to me to get the transaction done correctly. They were very organized, and the waiting area felt way too spacious enough. I felt like I was a "King" to the amount of space this bank held. I actually felt I could actually "breathe" again-something my choice in banks doesn't even feel they should give the customer/me yet. It was so good, I can actually comment on how clean the floor was, that I can say I could physically see my face from the fully-vacuumed carpeting at this location.
