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January 2024 by Margaret Cole
As a caretaker part of my daily routine is going to doctors appointments, pick up groceries, and prescriptions. Yesterday I went to tops to pick up prescriptions and a young woman from the pharmacy noticed that one of the items was over the counter..she explained the medication and then left the pharmacy to hunt it down and retrieved it. Saving me so much frustration! I am so grateful to the staff. Such hardworking competent and kind people.THANK YOU FOR EVERYTHING YOU DO!
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December 2023 by Diana Hilary
Harrish, Brian, and Mandeep are the best. They are efficient, knowledgeable, and personable. In sum, better than many doctors.(Please pardon if I've misspelled names.)
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October 2023 by Christa A.
I've been going to Tops for years. It is clean and the produce is fresh. The people are very friendly. I've never had any problems there. They do not have a super big seafood department but I've always found an adequate for my needs. I prefer to go there, then some of the bigger supermarkets around.
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August 2023 by Kimberly F.
The produce is expensive and on more than one occasion I have unknowingly purchased fruit such as strawberries that are moldy.
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May 2023 by Jane F.
I stopped in for a magazine. There's a store directory hanging from the ceiling where it said magazines were in aisle 21. I walked all the length of the store to aisle 21 to find there were no magazines there. The magazines are in aisle 16. I went to the magazine section and found half of them upside-down. At Customer Service I said "you'll have to change the sign that says the magazines are in aisle 21." then I said that half of them are upside-down, and she smirked and said "well that's because there was inventory yesterday," and turned away with a satisfied smile. I said "you'll have to turn them right-side-up for your customers." why is it that people who work in places like this are so happy to put you down and tell you where you're wrong. Customer service is not about being a smart-ass and telling your customers that they're not right.
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April 2023 by Mel B.
The operations manager banned me from the store after a simple mistake at the self check out. Come to find out she purposely checked the video feed 30 minutes after she saw I made a mistake - but since I had left the store she turned it into my problem. Sounds like discrimination to me. What a tool this one is ... watch out guys. Makes me understand why people get so upset and go crazy.
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December 2022 by Jasper S.
The customer never knows when roasted chickens will be available. They are made a different times so you can't go to set a time and get one for sure, especially since they don't make enough of them. They really need to make more roasted chickens, and more frequently for that matter.
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July 2022 by Aurelie S.
The deli department is incredibly rude and tries to upswell you from house brands. I'm not talking unhelpful, I'm talking rude as in giving you sassy commentary on your order and giving you grief for asking for more than one item. Kinda shocking.
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April 2022 by DEBRA C.
I ordered through Instacart because I am home sick. I received a bag of moldy carrots. I called the store and spoke to a customer service rep who was one of the rudest people I have ever experienced. He said I needed to call instacart. I said I bought the carrots from him. He was not willing to help even after I said he better go check his stock, because there is moldy food there. I live in Rhinebeck, a small town where they are the only grocery store and I will go out of my way to never shop there again. Not such a friendly market
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November 2021 by Christopher B.
Please don't make the same mistake i made today from this business. I went in here to get your average deli-made sandwich and although i generally get the sandwich with boars head ham and boars head cheese with lettuce, tomato and mayonnaise for half the cost of what i got today with store brand ham and store brand cheese (Signature Club brand), when you factor in the kaiser rolls which tasted a bit borderline stale (that i couldn't put my finger on until much later when being eaten). when you factor that along with a drink (which posed a problem subbing in a less expensive PureLeaf Diet Lemon tea for my normal Diet Lemon Snapple tea which they were out of and which would've cost a bit less and would've been tastier), i only had a set number of dollars to spend. I mean there were diet Snapple's of peach tea in the bigger size but i cant stand peach tea and love Snapple's Diet Lemon for its sweetness. But those too were more expensive and i wouldn't have had enough money to pay for that on top. Thank goodness they had my backup in a size i wanted in the flavor i could tolerate on top. The rest of the order turned out alright at the register, though its always been a problem inputting my phone number and giving my points earned to someone else just because i didn't want to pull up my number from my Instacart app for the right number and entering this number into the self checkout and the only reason i use this machine when checking out at Tops. Ive contacted Tops Customer service and have had no luck getting this number fixed when they look it up by phone number - because much like other times i never have my correct card on me and don't run on keys and were running behind on time.
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April 2021 by Barbara R R.
We are two seniors who use Instacart in Rhinebeck. We are totally satisfied with the fresh fruit and breads and everything else we order. When things get safer, we will shop there in person. The only complaint I had when I went in person, is that the deli didn't clean their slicing machines often enough.
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April 2021 by Hml F.
We booked an airbnb in Tannersville to celebrate my sister's birthday, so we went to the Tops Friendly Market at 6350 Main Street to get some steak, cake and beer. Everything was fine until we got into the line and met the cashier named Karen; she was chatting with a customer in front of me, then she pointed at me and asked me to step back for multiple times (which I was already six feet apart), the tone of her voice was very loud and rude. I stayed a little bit and watched how she treated other customers who were in the line after me, and it turned out pretty normal. She even chatted with a customer without a face mask. Corporate leaders may not be able to change the world, but they can certainly change their world if they can teach their staff with basic courtesy and "Racial Equity in a Workplace"!
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April 2021 by Carolyn F.
My first time in this location. Wow. This supermarket is VERY CLEAN and brightly lit. The one downside was that the layout upon entering was a little bit confusing because patio furniture was set out to close to the entrance which could cause a bottleneck during rush time. Since it was my first time in the store location, it took me a moment to get my bearings and locate the sanitation station. SPECIAL COMMENDATION to the cleaning crew who did an outstanding job. Everywhere I turned shelves were well stocked and cleaning was underway. I even saw somebody in the dairy section sitting on the floor so he could better reach underneath the dairy case to clean it. As SKUs and product lines go, the selection was about a third less of what you would find in ShopRite or Stop & Shop. Organic section was limited but the basic provisions were there. I had to make a stop at the deli counter where Chris prepared a lovely roast beef and provolone sandwich for me then served it with a smile.
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February 2021 by Daniel Wheeler
Great service, great people
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December 2020 by Shannon R.
This store is outstanding. I am not sure if it under new management but in the last year or so, there is a big difference in how the store looks and feels. Always clean, always stocked and always friendly.
