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February 2024 by Samantha Tepper
The owner / management of this location needs to cough up the money to hire more employees because every single time I come here, which is often several times a week, the line is literally out the door. I feel terrible for the poor, overwhelmed employees that have to take care of everybody, usually completely by themselves, and this one star review is in no way against them. They are always kind and courteous and do not deserve to handle lines of customers alone. HIRE MORE STAFF!
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December 2023 by Lisa Ann Gervais
The UPS store in Rhinebeck NY is clean and organized and every one of the workers are polite and knowledgeable
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November 2023 by Steven Grisé
I’m admittedly a huge pain in the butt when it comes to shipping and print orders. The staff at this UPS store location are rock stars as they meet my many needs, in particular Tay. Tay is grounded, patient and always handles my dilemmas with care and thoughtfulness. I wish there were more people like Tay.
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July 2023 by kris k
I love this place. The staff is so great.
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July 2023 by Hazel F.
They are super helpful and friendly Such a convenient loction too It makes AMazon returns so easy
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March 2023 by Professor C.
The Rhinebeck staff has always been good . . . but GENERAL NOTE for folks considering UPS. I ship guitars a couple times a year. UPS has consistently fallen short and today was the height of it as the UPS driver dragged the parts of a formerly gorgeous Taylor guitar up the drive with seeming indifference.I have gone to the store for some Amazon returns and the staff has always been courteous and helpful.In terms of "UPS, the company . . not THIS store" I need to add a note . . . The UPS Claims Process . . . well . . . buyer beware . . . if you **THINK** you are buying insurance you are sadly mistaken. You are purchasing the right to play a "why didn't you pack it better" game with UPS.I'm done.
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December 2022 by Email Me
Unfortunately they seem to close earlier than advertised. Sometimes it's best to travel a little further for better service. The shipping place in Hyde Park always stays a little late to accommodate for later working hours and the rush hour traffic.
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November 2022 by Roger Kennedy
Had tracking problem with shipment... the woman I spoke with was very helpful and gave me information I needed.
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October 2022 by Divine M.
The barely hidden anger of the workers at this store handling constant Amazon product returns and nothing else has translated into irregular store hours and 'oopsie! computer down' signs. Went 3 times and the store was closed or computer down and got the message: NO AMAZON RETURNS ACCEPTED HERE! This is the 2nd UPS store that has done this in Dutchess County. Perhaps amazon should set up their own store for returns as they sell defective and/or bait and switch products.
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September 2022 by Cyrus Erickson
Wow! “No problem” and “I got it” were amazing affirmations from the associate today who took my box. It dropped off some camping equipment to mail home - had a return label for a different location - in a used box, and her no problem attitude was confident and pleasant. Well done!
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July 2022 by Cameron
Unprofessional Owner and Manager. Long story short, take your business with you elsewhere or be prepared to have to deal with ridiculous fees and being taken advantage of especially by Owner. Employees are not properly trained on how to run the store because of the weak, inadequate training given. This place is a mess. Not to mention the constant turnover of employees. Don’t waste your time with these people. Would rather drive to a nearby UPS.
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July 2022 by Erin
New owner could not be more unfriendly. He seems to have little to no interest in this business so I’m confused & honestly I miss the previous owner. I will say the manager is WONDERFUL to work with. She’s knowledgeable & very kind.
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July 2022 by Kathryn Noe Grice
UPS attendant incorrectly transcribed my delivery address and forgot to upload the package shipment label (which is necessary for UPS to internally access/edit info about the package). Meant that I couldn't change the delivery address. The UPS attendant was also extremely unfriendly, but that's secondary to my main issue.
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July 2022 by Najiee Step
Great staff, they are very friendly & they go above & beyond to meet your needs. If you ever need items pack & shipped this is the place to go!
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June 2022 by Peter Mercier
Great location and staff. Very helpful in answering any questions I may have and a pleasure to use for my shipping needs. Highly recommended.
