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September 2022 by Elizabeth Espinoza
Today me and multiple people were not able to use of chase card to get in and use the ATM pleas do something
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December 2021 by sylvia baksh
Worst branch....banker just want to get New account open and they don't know wat they r doing there... when u go back and ask them to fix it or to help it out... they try to ignore u and tells u that's wat they can do for u ..for more info call 800 no... I just faced the prob banker open my acct and she didn't even submit my documents and bco, of that reason my acct got restricted and when I asked them to help they don't have anything to do with that... when I call 1'800 no the back office said banker have more options to fix it...they can call us for u and we will able to fix it... but banker in the branch told me she can't do anything I have to wait.
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November 2020 by vijay lal
Very bad customer service after waiting 1 hour they want to make my appointment. So that I need not have to wait next.
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May 2019 by Krystal A.
Very unprofessional and understaffed location. The staff, (including the greeter & the person helping me) went around the location loudly and angrily advising customers that each persons wait would be over an hour and insisting they leave and go to the nearby branch a few blocks over. The personal banker, Sereejanie, that was helping me rushed me out of her cubicle and insisted I come back a different day because the person after me is planning on opening a business account and that will be a lengthy process. Entire staff needs a training session on customer service.
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April 2018 by Melissa M.
I waited 45 minutes to open a new account, and the bank is short staff and very unprofessional, the gentleman Stanley was overlooking everything and helping everyone and the customer prior to me was waiting for an hour and a half, her first time to open a new account and the two associates took people walking who needed help at the atm machine, without a courtesy.. The customer service is horrible and it's sad, Stanley was very helpful and professional.
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August 2017 by Paul Ramirez
ATM vestibule is mostly clean, ATMs can dispense different cash denominations, which is very helpful.
