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September 2023 by Shafiqul Khan
Hello,This location crunch is one the worst service and cheating with people. Once I open a membership begging on the 2023 for my wife also took 2 months personal trainer paid in advance .. because she is new in the gym. So before she join the gym physically she had miscarriage so Dr said total bed rest. So I freeze the personal Traner, but I was paying the monthly charge. After 3 months she started her gym in one month she had 6 personal Traner sessions. After I got a call from Crunch I have due $1000 for personal training. I said she only been few weeks and I already paid in advance so where is that $1000 came from ? Then I spook to the manager he said you have to pay the whole amount.. the brunch manager the real cheater he said you Sing the agreement so you have to pay . I said we took the personal trainer for only 2 months but haven’t take 1 month yet !! Then I told him please close my membership the manager said if you don’t pay we can’t close the membership.. I said why would I pay if she didn’t took the sessions that paid 2 months yet .. she wasn’t even in the gym for her sickness .. then I left after a argument because the manager trying to get $$ without any service . Then I called so many times to close my account but they didn’t.. also keep Charging for monthly & personal training sessions. Then try to contact Crunch management they are also not helpful also looking for $$ then I was thinking about consumer Claim in the Court but I don’t have that much time to running behind this pieces of sheets people .. then I give up paying $3000 to close my membership. My request to everyone do not sign any documents with out reading because they say something but internally they put you in trap situation. The manager will put you in trap , the system will say you sign the documents we can’t do anything.. so you become a stupid .. they play the game from both side .. one of my worst experiences with crunch. I don’t recommend any to join crunch ..
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September 2023 by Albert Rich
It was hard to find a good gym with an experienced training staff and a fun clean atmosphere. Literaly feels like I'm working out in the comfort of my own home with friends and family. DOPE.
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September 2023 by Eric G.
best gym ever. the best thing about this gym is the layout. its usually cleani wish they added more chain machines and delt fly instead of all the cardio equipment
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August 2023 by Michael Gonzalez
gym is ok, has decent equipment, but they have issues with workers showing up on time to open the gym; and is happens several times a week. you never know it's either on time 15, 20, 30 mintues or more when they show up to open.they gym I feel needs some equipment that would make it better.decline bench, standing calf machine or donkey calf machine, hack squat .
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August 2023 by Sarika Kazi
Have been coming here for many years and the quality of service has drastically decreased.Barely any AC sometimes on the weight floor during off-peak hours.Biggest complaint: Customers AND staff don’t rerack weights. I probably waste 10min per session just looking for the equipment I need.Bathroom smells musty. Toilets smell horrendous. They have a lovely custodian but I only see her twice a week.Machines break down frequently but are serviced within a week so that’s a plus.
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August 2023 by Gab
Once called to complain of shattered glass bottles in front of the entrance door & someone said it would be taken care of. A couple months later, glass was still around ?. How are we supposed to attend a place that does not keep their own sidewalk clean. Overall not the worst gym inside and it’s affordable.
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May 2023 by Kat R
I like this gym. The times that I go is never really crowded. Hopefully it'll stay that way. They can do a little better with cleaning up. I went early on a Saturday and there were dirty paper towels left on some machines. I didn't see anyone cleaning up while I was there. I'm going to update this review after I take a class or two.
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May 2023 by Jonathan Lizama
A very well ran gym, a staff that makes the best out of a situation no matter the circumstance. Don’t expect the best of anything, but rather a well balanced one.*disclaimer*(Don’t let the manager’s beauty sway you too much, next thing you know she’ll lock you in with a yearly paid in full membership plus pt;)
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May 2023 by George Ferreira
Be very careful of this place and their false advertisement. Their talking point is no contracts like PF but soon enough they will lock you in. Then tell you about the cancellation policy of 30 days. Personal training is the worst. I'll never visit a Crunch again. 0/10 rating seems too generous. Did I mention the staff trying to swindle you into buying stuff on the side from their own private producers like shakes and juices. They always know someone and have the "Hook up". This is the worst experience I have had in 5 years. It's seems to be corrupt corporate protected scam form top to bottom of the ladder. Runnnnn ...
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April 2023 by jen Rodriguez
This gym is awful. Lack of dumbbells and a lot of people . I want to cancelBut in order to leave the gym I have to pay an entire month plus the annual fee . I feel they are just stealing my money . I’ve been at the gym no more than 10 times but I have to keep paying even the annual fee , even if i want to leave . People who work there cannot even help with the “policy rules “Made it just to try to f… people . People who work there don’t care at all about what people have to pass by and pay in order to leave . They are just say they follow the rules . I’m others gyms this type of situation doesn’t even exist
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April 2023 by Anthony Saenz
Good gym for the price. Two floors with a mix of weights and cardio equipment. People don’t wipe their machines or rerack weight which is annoying and nasty. Biggest issue is the machines being broken for weeks (months even) and if you ask they basically shrug it off. Will consider leaving if this doesn’t get fixed soon.
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April 2023 by Maria Petersen
Best gym I've ever been to! The girls at the front desk are so nice and helpful! Welcomes every customer with a smile!This girl Mariely was super helpful, I had a problem with my membership that I didn't know how to fix.-. I'm usually a bit shy when it comes to talking to strangers, but Mariely was so sweet and I felt very comfortable talking to her! We got the problem fixed, and I look forward to going to the gym again:)
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April 2023 by 500blast
Good gym for the price. Two floors with a mix of weights and cardio equipment. People don’t wipe their machines or rerack weight which is annoying and nasty. Biggest issue is the machines being broken for weeks (months even) and if you ask they basically shrug it off. Will consider leaving if this doesn’t get fixed soon.
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March 2023 by Yannys B.
HORRIBLE GYM!!! DO NOT GO ‼‼ I was charged for a month of personal training when i had an ankle injury back in JULY!!!! The manager was aware and he still processed to do whatever the heck they wanted. They just hire anyone for personal training!!!! I HAVE ALSO HEARD PEOPLE HAVING MULTIPLE INJURIES WHILE DOING PERSONAL TRAINING. Front desk is rude and it seems like the employees compete with each other. When I go to the gym I do not want to be harassed for a membership. After asking for a refund they told me they could not give me one!!! Mind you it was for an entire month that I was injured and DID NOT ATTEND. Will never go again to this location.
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March 2023 by Christophe Patino
I have been a member of Crunch Richmond Hill since the gym opened in this neighborhood. As with any business, there have been ups and downs with the quality of service of this establishment. Despite it all, I have been a loyal customer. I do, however, have to complain about the steady decline in cleanliness and it's unsanitary restrooms.I am a member who works out in the morning, before work. At 5 am, customers can expect a warm welcome from Oliver, who gets a shoutout for always smiling and saying "good morning" back when I walk in, other front desk workers don't.But you will also find a gym that has not been cleaned the night prior. This week, every time I have gone to the gym one stall in the men's room has been out of order and the other clogged. I had to plunge into the toilet to use it! Today, both toilets were clogged and so was the single stall upstairs. This means, there were no toilets available for use by the men at the gym!I also must mention, that the trash bins in the stalls were overflowing just like the toilets. And there was trash all over the men's locker room. Not to mention the showers have been gross as well!As a long-time paying customer, the bare minimum I expect is cleanliness. I hope that management considers a better closing routine, that ensures the gym is ready for guests upon opening.
