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March 2023 by Charlena Smith
Absolutely horrible business practices. They quote me a time frame to complete a small cabinet door of 1 day. Then they change it to it has to dry overnight. I call close to the end of the business day to inquire. Then they tell me it won’t be ready for another 3days. If time matters to you at all go somewhere else. The manager Rachel just wants you to come waste your time driving back and forth to get unrealistic quotes.
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March 2022 by kingclairvoyant wise
best glass company in the tri state area great custom work precise great staff on time overall premium quality company
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March 2021 by Yanping Ren
TL;DR, if you are not a handyman and are looking for specific custom work, it's not worth the risk of having quality issues down the road and spending the extra time to find, book, and pay for a repair person to fix the issue.The longer story -I would not recommend working with this company if you are looking for custom work that you can rely and trust for years. I worked with Action Glass on a custom glass shower door installation in Feb 2015 and trusted their custom design plan would work for our bathroom layout. Unfortunately, for someone like myself who is not handy, the quality of renovations doesn't reveal itself until years later. While the installation was mostly seamless, a couple years later, the side glass panel unsealed from the tub (similar to the photo attached) and dangerously slips out with a high potential of completely coming unloose. I didn't think much of it and found a handyman who re-siliconed the bottom to keep it secure.However, when it happened again last week and I spoke to different handymen, I was told this was an inherent design flaw and that it would happen again unless it was more permanently secured. The way the hot water from the shower head wore on the silicone and the force when opening and closing the side glass door meant that there was always going to be a high amount of wear on that panel.While I was disappointed with the findings, I understand that mistakes are part of life and wanted to give Action Glass the opportunity to stand behind their quality and delivery of work. I've found that the best people and companies to work with are the ones who can own up to a mistake. So I reached out to them and they quickly sent someone out to review the work. When I spoke with them again, they quoted me a price to fix the issue. When I pressed on the why there were additional charges for work that wasn't originally correctly done and what work was going to be done, they started to yell at me and I discovered that they were charging simply to re-silicone the glass again.I'm incredibly disappointed that we couldn't resolve this in an open conversation and have completely lost trust in the company. At this point, I'm happy to pay twice as much to a different company that I can trust than continue to work with Action Glass.
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July 2020 by Yanping R.
TL;DR, if you are not a handyman and are looking for specific custom work, it's not worth the risk of having quality issues down the road and spending the extra time to find, book, and pay for a repair person to fix the issue. The longer story - I would not recommend working with this company if you are looking for custom work that you can rely and trust for years. I worked with Action Glass on a custom glass shower door installation in Feb 2015 and trusted their custom design plan would work for our bathroom layout. Unfortunately, for someone like myself who is not handy, the quality of renovations doesn't reveal itself until years later. While the installation was mostly seamless, a couple years later, the side glass panel unsealed from the tub (similar to the photo attached) and dangerously slips out with a high potential of completely coming unloose. I didn't think much of it and found a handyman who re-siliconed the bottom to keep it secure. However, when it happened again last week and I spoke to different handymen, I was told this was an inherent design flaw and that it would happen again unless it was more permanently secured. The way the hot water from the shower head wore on the silicone and the force when opening and closing the side glass door meant that there was always going to be a high amount of wear on that panel. While I was disappointed with the findings, I understand that mistakes are part of life and wanted to give Action Glass the opportunity to stand behind their quality and delivery of work. I've found that the best people and companies to work with are the ones who can own up to a mistake. So I reached out to them and they quickly sent someone out to review the work. When I spoke with them again, they quoted me a price to fix the issue. When I pressed on the why there were additional charges for work that wasn't originally correctly done and what work was going to be done, they started to yell at me and I discovered that they were charging simply to re-silicone the glass again. I'm incredibly disappointed that we couldn't resolve this in an open conversation and have completely lost trust in the company. At this point, I'm happy to pay twice as much to a different company that I can trust than continue to work with Action Glass.
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March 2020 by Jason Covert
We worked with Ken and his team at Action Glass and they were professional and detail oriented. Their price was fair and the work spoke for itself. Where they really showed their true colors was in accommodating us when we required additional work done after the fact. They helped us out when we really needed it, and that's a rare occurrence in these times. In our experience, Action Glass, went above and beyond. They're a family owned business who carry themselves in a personable and approachable manner and that goes a long way when dealing with the frustrations of home ownership. I highly recommend them.
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March 2020 by arnold leventhal
Today Raymond from Action Glass and two other workers replaced five window sashes at the Corinthian in New York City. They were excellent. They finished all five windows quickly. The windows were caulked perfectly. The glass is perfectly clear. This is our third job with Action Glass. They are the only company that management at the Corinthian recommends. The price was very fair in today’s market place. Overall five stars. Great job Action Glass.
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March 2020 by John Wernig
We chose Action Glass to fabricate and install a steam shower enclosure with louvered panels. We worked with Ken and could not be happier with the results. I'm surprised by the reviews of untimeliness as Action Glass scheduled our appointment and stuck with it. They were prompt, communicated throughout the process, and stood by their schedule. Ken came at the scheduled day and time to take measurements for an estimate and masterfully fitted for our extremely out of plumb walls and ceiling. Ken outlined the timeframe for fabrication and install and delivered on his word. I'm extremely pleased with the outcome and look forward to working with Ken and Action Glass again. As an added bonus, Ken is just a nice guy who you'll actually enjoy working with.
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March 2020 by Nancy Nancy
Awesome! Fixed what 3 others could not! A+ service! Stop looking and take Action!
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March 2020 by s assante
proffessional effective and normal. hard to find that. thank you action glass (plexi)
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March 2020 by H Checo
Seems to be a very bad company they're not a business company at all
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December 2019 by John W.
We chose Action Glass to fabricate and install a steam shower enclosure with louvered panels. We worked with Ken and could not be happier with the results. I'm surprised by the reviews of untimeliness as Action Glass scheduled our appointment and stuck with it. They were prompt, communicated throughout the process, and stood by their schedule. Ken came at the scheduled day and time to take measurements for an estimate and masterfully fitted for our extremely out of plumb walls and ceiling. Ken outlined the timeframe for fabrication and install and delivered on his word. I'm extremely pleased with the outcome and look forward to working with Ken and Action Glass again. As an added bonus, Ken is just a nice guy who you'll actually enjoy working with.
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July 2019 by V M.
We ordered a new glass top for our table from this company. They had the best price, a quality product, and provided fast service. The delivery person even took our old glass table top away. I highly recommend this company.
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July 2019 by Amelia R.
Have not used the company. Had a run-in with the truck, allegedly driven by the owner. I, elderly (female) pedestrian, had the right of way as he was turning. He drove through, narrowly missing me. When I confronted him moments later, he said and I quote, "Hey, this is Manhattan, not Westchester County. You're lucky I didn't hit you. Get over yourself." Would you want to work with these people?
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March 2019 by Adrian Majlis
Showed up two and a half hours late to the job. I had to take the morning off work to be here, but they did not care about that.
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March 2019 by Eric Roldan
Thank you Action Glass from FDNY L135/E286 I just wanted to thank this company for coming through on very short notice and delivering us a large custom piece of 3/8 tempered glass 151 1/2 x 43 1/2 to cover our Kitchen table and protect the art work of our fallen brothers ... The staff was on time , the work was Clean and professional. Thank you again...
