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November 2022 by Andrew Chacon
Everything with the van was great. It was exactly what I needed and they gave it to me nice and clean. I would rent from this location again. The customer service at this location was great but when I was charged to much and called budget customer service the representative said if I was charged to much and everything was finalized that she could not help me. Luckily management at this location helped me resolve the issue but don't count on budget customer service for help at all.
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July 2022 by Yisocher B Meisels
Amazing location. Greg was very friendly and provided excellent service. A great clean vehicle was ready for me upon arrival. Return was super quick. Would definitely choose this location again.
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February 2022 by First Last
As others have noted, they scam you into buying their own insurance by saying it’s “mandatory” when Budget told me the following day over the phone that it’s optional. I'm sure they do the same with other fees that other people were more misfortunate enough to experience such as overnight and "cleaning.”I rented a 16-foot truck and was charged $80 on top of what I paid online in additional fees, including unnecessary insurance. I then call Budget and they told me that the additional insurance was not required; however, the person at the store lied to my face, twice, and said it was. I made sure not to go over the miles I purchased and filled up the gas but was still charged $80 on top of what was promised by Budget thanks to the fraud being committed by this place.Not only that, but the truck I rented was absolutely disgusting and old with 130k+ miles and roll down windows with the smallest visibility from headlights (if you can call them that) when driving at night to drop it off. That thing should not be on the streets just based off of the poor conditions of the headlights. I literally had to rely on other people's cars near me on the highway for visibility.Fraudulent business tactics, poor service and extremely dangerous and outdated vehicles.
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February 2022 by Erin A.
So many hidden fees are not revealed until you get to the counter. The people working there were plenty nice, but this operation is such a rip off.
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November 2021 by Emily Surtani
We rented a cargo van for our move last week. The van was in good condition but the management charged us $160 instead of $120 what is listed in the website. He did not mentioned about the drop off fees of $10 and additional driver. We never asked for additional driver but he still added the charges without telling us. Be wary and always ask for the breakdown before finalizing a payment.
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August 2021 by Emily Chin
We rented a cargo van for our move last week. The van was in good condition but the management charged us $160 instead of $120 what is listed in the website. He did not mentioned about the drop off fees of $10 and additional driver. We never asked for additional driver but he still added the charges without telling us. Be wary and always ask for the breakdown before finalizing a payment.
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July 2021 by Moses Medina
Great service and friendly owner! Great and funny guy! I'll be coming here from now on!
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July 2021 by Johnny kracun
Mark was great and professional. Had me in out with no issues .
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April 2021 by Remediation Corp
If negative stars were available it would make this review more accurate. This franchise location is by far the most unprofessional and disgusting of individuals to deal with. Our online quote was $514 to rent a truck. We have our own insurance and opted out to use THEIR insurance. THEY CHOSE TO CHARGE US TO USE THEIR INSURANCE REGARDLESS, which ended up costing us nearly $800. When speaking to their 'manager' they essentially told us 'oh well it is what it is' and charged us anyways. How these corrupt and incompetent 'people' are still in business is beyond anyone's understanding. It will be a wonderful day when they go out of business!
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February 2021 by Nabil Chowdhury
Charge me $180 extra and when i call them back..the guy doesn’t want to accept his fault...
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January 2021 by Ryan Bojanovic
This place is a bunch of crooks. Service is terrible and you can't get a straight answer out of anyone. I would give this place negative stars if that was an option.
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January 2021 by Ryan B.
This place is a bunch of crooks. Service is terrible and you can't get a straight answer out of anyone. I would give this place negative stars if that was an option.
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August 2020 by Caitlin Baer
Moved across country and made reservations well in advance and was given less than 24 hour notice that they would not provide what I reserved (because they were “hard to come by and didn’t want to let one go in case they don’t get another one back soon.” Had I know this in advance I would not have booked with budget. The truck died after arrival and had to wait an hour and a half for someone to repair it. Upon returning I was incorrectly charged $77 for which I had to fight to get $30 of it back. Horrible experience overall.
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August 2020 by María Virginia Velázquez
Very good costumer service. We are still on the road so let's see how everything ends up.
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May 2020 by Stepan Morozov
First time booked a van in this company and was upset. Then I came to the office they said me that they don't have a car for me. Said "sorry" and that's all. I really count on this van because I should moved to Connecticut... Now I should running to find other car. This location is very unprofessional .
