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August 2023 by Charles Inwald
All the machines are out of order. No printing capability.
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May 2023 by Jerry A.
Do not go to this pharmacy. Always understocked. Always understaffed. Always a disappointment. You'll find more help/stock in a Brooks Pharmacy (and they closed down in 2006)
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May 2023 by Vincent C.
Fair amount of items variety sold around the store.But on May 2, 2023 while I tried to pay for my USB converting adapter from older keyboard and mouse connector, the checkout machine kept telling me technically to ask for someone's help. Then whenever the Indian employee came, he treated me like a child!! He did not listen to me that I already scanned so many times as he simply scanned again like I did not say anything to him. First of all, that I was totally pissed off suddenly by the Indian employee cos he treated me like a fucking child, Please bring back all the old employees, don't let him work here I had enough of his personnel behaviors. And two, if the unsold item did not go through the self checkout machine, then don't sell! I could have peacefully paid everything for EVERY item I bought can go through, not technically telling me to wait for assistance and brought me an employee who suddenly treated me like a total child, told everything what to do which I ALREADY KNOW of, which totally pissed me off. That's it, to save my energy andy breath from even talking to that pain in the ass employee who treated me like a child while he was assisting me at self-checkout, I am not coming here to shop ANYMORE, AND if you want most of shoppers back, stop changing employees, we did not even know them and new employees and trainees always barely treat me and Asian American nicely!
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November 2022 by Twiggy H.
I called the store number for the 61-15 Metropolitan Ave location at +1 (718) 497-9192 today to schedule a COVID-19 pct test appointment since the website was not working and would not let me submit. It kept saying more fields needed to be filled out but they were all filled. I scheduled an appointment over the phone which the gentleman told me that the system was slow since a lot of people were scheduling but that I would receive confirmation shortly. After waiting roughly 15 minutes without receiving confirmation, I called back and spoke to a lady that said she had no access to confirmation and could not provide a solution. I've now wasted about 1 hour of my life. I made my way to the store anyway because I'm not feeling well and the gentleman said everything went through. I had to pay an Uber. I arrive at CVS and am told to exit and walk around to the drive through window. A tall heavyset what appeared to be Caucasian man with short black hair said he couldn't find my information, could not schedule an appointment with me because he did not have access and that it could only be done online, and that he would not and does not have any solution. I asked if he thought it was okay for CVS staff to waste my time and run me around town all morning. It's also ridiculous because what is someone does not have access to the internet? I asked if he could just take all my information now since I'm here and he said no. He proceeded to tell me that I couldn't have called the right number to the pharmacy (making an assumption) so I told him the number I called and he confirmed that it was indeed correct, which I already knew. It is not my problem that after calling the direct number, I was routed to some out of state scheduler, that is a CVS problem and is extremely poor service since I could not even get through to anyone else! Hours, $20, and disappointment after disappointment later, I left. All while feeling terribly sick. This is an extremely poor system and extremely poor customer service. I will NOT be using these services again and will seek other facilities for testing.
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May 2022 by J R.
Girl at pharmacy check out very rude! Understandable it is busy, but part of the job is customer service and she was rude to several people.
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May 2022 by Lori D.
The last review I wrote about this store was when it first opened. Now I'm complaining about the pharmacy. This is the absolute worse run pharmacy that I've ever seen. Trying to get anyone on the phone at that place is totally impossible. I held on for 15 minutes and they ended up disconnecting me. My husband says that every time he's in there waiting for a prescription -- which they always have issues filling by the way -- all he hears is the pharmacy being paged to pick up the phone. They never pick it up. The issue now is we're trying to switch back to Walgreens because it turns out that CVS is no longer a preferred provider for his Aetna Medicare Drug supplement. We had not been informed of this. Why pay CVS $48 when he get get it for $12 at Walgreens. So now Monday he will walk over there to attempt to speak to someone in the pharmacy department and have them reverse a prescription that they've got sitting there for him and then go and get it for much cheaper at Walgreens. I hope they do not mess this up but I have absolutely no faith that they will get this right.
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December 2021 by Jackson May
This guy was asking people for money outside CVS and TD Bank near the metropolitan ave intersection. BE CAREFUL!!!!!
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December 2021 by Alise M.
Do not ever be tricked into ordering from the photo studio here. We tried ordering three identical photo albums from the CVS online site and they gave us books with all the pages completely out of order. One of the books didn't even have the same cover as they others even though they were all supposed to be the same thing.Called multiple times to figure out what was up but no one answered, ended up having to go through CVS' corporate line to get everything resubmitted.When my husband went back to pick them up again, the cashier refused to release them because he didn't have the old books with him. This was despite the fact that we'd called maybe 20 minutes prior to ask if they were ready and have them checked, with no mention of needing the old books back. Luckily they finally released the book to us after a long back and forth but the whole thing was a mess, and this isn't the first time the photo studio has been like this. The store itself is complete chaos and they don't pick up the phone. I'm sure if you're just running in to pick up items it's fine but don't expect anything from the photo studio.
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August 2021 by Marisol R.
Very rude the staff and also the pharmacist and pharmacy horrible place to go I changed to Walgreens
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June 2021 by Philip R.
If this wasn't the closest CVS to my apartment I wouldn't go here. It is uncanny that when I go in looking for something specific that I know they carry, this CVS doesn't have it and I wind up going to Walgreen's a couple of blocks away and it's there. The temperature inside the store is almost always uncomfortably warm and if that isn't bad enough, there have been numerous times I have seen milk waiting to be put in the cooler just sitting in the aisle without an employee in sight to put them away. If you use their self-checkout, at least 2 of their 3 machines will be out of order, not giving receipts or both.The good thing here is if you're a CVS member, you get some fairly decent coupons and discounts. It really wouldn't take much to make this a far better shopping experience for the customer. Maybe one day.
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December 2020 by Agata Wi
Got an email with confirmation that my prints are ready to be picked up but when I got where the next day the lady said the order is not ready yet. She actually was holding my order in her hand but still said it will be ready tomorrow. Doesn't make any sense
