Pep Boys at 61-01 Metropolitan Ave provides expert tire services and comprehensive auto repair, including oil changes, brake repair, and battery replacement. The shop offers same-day service and works on hybrid and electric vehicles. Many customers report satisfactory experiences with specific services like oil changes and warranty assistance, noting that staff members are helpful, knowledgeable, courteous, and communicative. The team is described as providing good service and making the experience easeful and efficient, with updates given during the work. Some customers express a desire to return for routine maintenance. However, other reviews indicate significant concerns about pricing. Some customers find the shop overpriced on parts and note a lack of detailed breakdown for labor costs. Complaints mention that individual parts can be found cheaper elsewhere and that the labor rate is considered insane. Despite these pricing concerns, several customers state they would trust the shop for necessary repairs and intend to return for future business.
