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June 2024 by Ann-Tishia Brown-Barnes
It was a great experience, and the staffs especially Nancy, was very knowledgeable and guided me in finding the right phone that matches my wants/need. The experience was seamless and Maurice and I are happy with our phones
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May 2024 by Paul Volkovich
An extremely bad and time consuming service. Took about an hour to open an extra line, got charged twice. Specialist was incompetent and kept calling costumer support in order to help people before me and me as well. Kept asking to come back tomorrow because “smth kept going wrong”, however, after me insisting on staying - the job was done and finished. Had to call support to even reimburse the second charge, and kept telling me that “it still goes on your att account”, however I didn’t want it to be taken off my bank account in the first place. People before me were asked to come back tomorrow as well.
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March 2024 by Frank Giustino
Today I stopped in the ATT store at this location Riverhead and this woman luciana did great things for me. She was wonderfull. I'm frank giustino
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February 2024 by Connor Needham
Imagine walking into a professional establishment only to see that one of the display screens is playing "90 Day Fiancé" on full volume. Now imagine asking for help only to be greeted in the rudest of manors. Well, if you don't want to imagine this experience then head to this AT&T store.When asked to use their phone I had to cover the phone because the TV was at full volume in my ear. They turned it down a little after realizing but I would say marginally at best.Additionally, while waiting for the approval process to go through I had the pleasure of listening to the employee listening to Tik-Tok on her phone on full volume 3 feet away from me. She eventually stuck an airpod in which was slightly better until I asked her a question 3 times only to have her be unresponsive because she was too busy on her phone watching Tik-Tok.I am not one to pull a racism card but to see someone of the same race as the employee walk in to be greeted in the friendliest of manors and attended to immediately really had me questioning that one woman's role in customer service.I would highly recommend that AT&T looks at this branch and its employees. If the employee's read this then I hope that they can understand how unprofessional my experience was today. I hope management there takes things like this seriously and talks to their staff about using the stores TV's for personal use and using their phones in front of customers.They did help me resolve my issue but the process of getting there was unpleasant and incredibly unprofessional.
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January 2024 by Bill Romas
Great customer service yesterday!! Nancy was great..kind..relaxed..so helpful! Knowledgeable!!thx!!
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January 2024 by Johnsdon Walton
Never had a bad experience here. They are always professional and really know what they are doing. I had an issue with my phone and in no time at all she fixed it. I know her name but can’t remember it right now. She used to be the manager at the store in Southampton.
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January 2024 by Jeffrey Gray
I didn’t get a survey, so I wanted to let someone know what an awesome experience I had at this store on Christmas Eve. I was last minute shopping and stopped by and was helped immediately. The lady that helped me was Nancy and she was very kind and helpful, so was everyone. Everyone seemed to be in the holiday spirit, happy and helpful. I say that cause it wasn’t my experience in other stores on Christmas Eve. Everyone had a great attitude even though everyone working was obviously sick.
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December 2023 by Lishaunda Alphonso
Great service
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December 2023 by Karla Cardenas
Very nice things
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December 2023 by Susan Kinsey
The manager , I believe her name was Nancy, really helped me figure out how to lower my elderly mom's bill as she was being charged a 6GB when she was only using 0.77 in cellular data, the rest of her calls were over wifi.I so appreciate her taking the time to help me. I will definitely go back there as we use AT&T as our carrier also.
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November 2023 by Arturo Lopez
excellent service
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October 2023 by Abby leigh
Worst experience ever if I could put 0 stars I would. Staff is unprofessional and lie about everything! Dont go here!!
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October 2023 by Andrew Huey
Great service!
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October 2023 by Elfrid Lucero
Good job. Whoever make me feel good
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October 2023 by Michael Calabria
Deceptive business practices. Upgraded 4 Phones on my Plan and they added Next Up Add-On and Protection Advantage Insurance to my lines. I have to call AT&T to have these items removed and spend hours on the phone with someone who does not speak English. No help from the store !
