AutoZone on Old Country Rd. in Riverhead, NY is a leading retailer of auto parts, maintenance items, and car accessories. The staff is frequently described as knowledgeable, kind, helpful, courteous, and amazingly nice. Employees are noted for being quick to help customers save money, answering all questions, offering additional needed information, and making sure they have all the right parts for specific vehicle models. The store offers helpful services like free installation of items such as wiper blades. Some reviewers note the location can be a little chaotic, and it can be hard to get help quickly if in a hurry, suggesting a need for patience for a decent experience. There are limitations to their services; for instance, they were unable to sell or install a battery for a vehicle where it was located under a seat, recommending a full-service repair shop instead. However, the store also has very generous policies, such as providing free assistance to jump-start a car with their equipment. Overall, customers express appreciation for the friendly employees and feel the staff is an asset, with many finding the help they need.
