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September 2023 by tik bottachiari
CVS 1140 Old Country Road-this location in Riverhead has a poor customer service. it's been 4 moths and I cannot refill my antibiotic that was on my original prescription, now the man working in the pharmacist is asking me why do I need it?, if you have the outstanding prescription that were not fulfill with the others, why are you not filling it instead of trying to tell me how I shouldn't use or need my prescription that I need for my ear infection now. As of today, is still out of stock. He told me maybe I should try getting it elsewhere. I cannot wait for Amazon to have prescriptions available.
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July 2023 by Joann Alt
Courteous, Quick and Efficient Service. Wasn’t pushed to use self checkout!
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May 2023 by James Molloy
Takes 3 to 4 days to get a prescription transferring all to Costco
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May 2023 by Jenn W
Switched from the CVS in Target because of poor service. Now this CVS is just as bad! Prescription was sent in over 5 hours ago for my 6 year old and it's STILL not ready!! I wouldn't care if it was for me, but it's for my kid and she's in pain! And I refuse to go to Walgreens because of personal reasons. Guess we'll be going back to the family owned pharmacy even though it's further away and definitely not as convenient. I wish these chain stores would get their act together!
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April 2023 by bryana valentino
Just had emergency tooth removal. Went to go through drive through then they tell me to go around again bc it won’t be done for a few minutes. After waiting 25 mins with the window closed they said they closed an hour early but yet I was just around 5 mins prior.
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April 2023 by ConorLA
Have you ever seen sloths move in an IRL setting. Well come to this zoo and watch them for free!! 45 mins just to get meds every...single....time
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March 2023 by Jack O.
I went to this CVS and was told my prescription had expired and that I need a new one. I told the girl it had not so when went to the computer and she said that I last filled it in May 2022. I told her that was impossible because I have been taking it every day. So I had to leave with the medication. Got home and then I received a text that my pills were ready for pickup. I then called the pharmacy and no one would answer, they would just pick up the phone and immediately HANG UP. DID THIS THREE TIMES AND IN EACH ATTEMPT THEY DID THE SAME THING. VERY VERY RUDE.
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January 2023 by Mike H
I've spent 20+ minutes on hold for the pharmacy, 3 times in a row. I understand they are busy at times, however an associate picked up the phone and HUNG UP ON ME 3 times. There was no communication of "would you please hold, we're swamped right now". Treat people like people and stop running out of my medication that can have dire consequences if I don't take it!The computer voice has been wrong repeatedly, causing me to go to pick up a "ready to be picked up" script only to find it wasn't filled. They don't fill my (non-refill) monthly script when It's up, I HAVE to call and call on the right date to get my medication. If I didn't have CVS "care" mark, I would have transferred LONG AGO! Insurance company has me against the ropes, I have no choice but to go to CVS (that said, nearly all the reps are friendly, helpful and knowledgeable... though there has been an influx of new workers).
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January 2023 by Stevie C.
Thomas Shroder has the worst attitude I've ever seen at this pharmacy. If it wasn't for the covid glass that was halfway on the table protecting him he would've humbled himself quickly. Nasty attitude to my grandma who was practically begging for them to supply her with just 4 tablets that she desperately needs because they couldn't fill the prescription in time. "Pharmacists who care" my a***
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November 2022 by Chris Barbone
Riverhead CVS is the single best CVS on the island, other ones like wading river will lie to you about when you can pick up your medicine have you wait on a 7 hour line to say oh it's not ready come back in 6 weeks. Riverhead CVS is absolutely amazing the pharmacist and staff work super hard and very fast and efficient never ever had a single issue I drive from ridge there and it's 100% worth the drive
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October 2022 by Madison Bodamer
Worst ever customer service! Patchica working the counter said they don’t help with the photo station because it’s “self serve” when I asked for assistants because the system froze … so I asked her who helps then and she said “no one .. if it’s down it’s down” nastiest lady & she claims that’s the managers rule. Every other cvs has assisted me with photo I wonder if corporate has the same “rule”.
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October 2022 by Constantinos Cachimpanis
Store was dirty. Shelves and merchandise totally disorganized. Staff lazy and distracted. Service at pharmacy was substandard TO SAY THE LEAST. Bears no resemblance whatever to the CVS of say 2010. Pretty darn awful.
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June 2022 by Stu Daccus
This is the worst pharmacy I have ever encountered , they are consistently late with medications that people need.I get the same two prescriptions every month for years now and it’s never in stock so every month my prescriptions become later and later - what was once due to be refilled on the first becomes the 7th then the 14th then the 21st and so on .I can only imagine how it is for people who need heart medicine or some thing that has to be taken on a daily basis .Even before Covid they could never have it in stock for when it was due to be refilled, multiple times they told me that I need the prescription renewed when I didn’t -multiple times they asked me to wait while the prescription is filled and after waiting 20 minutes they tell me that they don’t have it !!!!this pharmacy is an absolute circus I have complained to regional management twice and have never received a call back from a regional manager when I was promised one !somebody should pursue them for negligence.If you’re new to the area and looking for a pharmacy I would highly advise you to find another one
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May 2022 by Julia Shildkret
I have never come across a worst pharmacy, the are rude, they don’t understand the concept of customer service! They act as if they are not there to sell medications and help people who are not well but as if they are there to do you a favor. Don’t even try to call them and order your meds, Basically you have to walk in and fight with them, I won’t ever go there, even if my life depended on them
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May 2022 by Ian Wilder
The CVS website is wrong. They are open 8am to 10pm, not 7am to 11pm. I have been there at 730a and 1030p, and they have been closed.
