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February 2024 by Ofie Nunez
professionalism...they've tried tomeet my expectation, as to sked is concern..in short..service is fantastic..
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February 2024 by John Fasano
Big thank you to Anthony at the front desk. He was a huge help in guiding me to the proper tires and Alignment which were much needed on my Ford F150 Lariat pick up truck. I received an extra 10% discount and Free Wheel alignments for The next three years for Applying and getting the Firestone credit card! When I compare prices, Firestone was actually less expensive than Costco, and they actually did a wheel alignment. The service was impeccable. The crew of the mechanics were polite. My truck was done within an hour and a half. Very happy customer. They have a great system over there.!
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January 2024 by Mike Guanci
Jonathan was great and helped me out even when they were very busy.!
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January 2024 by Joshua Parez
Great shop! The guys know their cars and are excellent mechanics.Anthony is very knowledgeable and a pleasure to work with.
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December 2023 by M
Women beware. Came in to have my headlights replaced. Thats it.They had me wait an hour and a half, then came out and gave me a list of over 1500$ in suggested work or it "wouldn't pass inspection". (It was inspected less than 3 weeks earlier and passed fine.) I had not asked them to check anything but the headlights. The list of repairs they gave me didn't even have the headlights, which were completely out, listed on it. Will not be returning.
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December 2023 by Dane
Anthony at Riverhead location was extremely professional and informative.He was a huge help. The team in general were great and I am completely satisfied with the work that was performed.-Nicholas N.
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December 2023 by Mo. Bashir
Very professional and good people over here I highly recommend.. The manager Rob and mechanic mike and John are Aces!
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December 2023 by James R Penney
Great experience!
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December 2023 by Mustafa Bashir
Very professional and good people over here I highly recommend.. The manager Rob and mechanic mike and John are Aces!
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December 2023 by Matt Urban
Your techs missed a very dirty air filter during routine oil change maintenance. 2 days later that caused an air quality sensor to engage the check engine light. $450 to clear and fix. I asked Jason why tech did not check air filter and he just shrugged and said "I guess he didn't." No apology, no acknowledgement of a missed opportunity to provide full service as stated on oil change bill. I've been bringing my cars here for 12 years but not any more. Firestone has gotten the last of my money.
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December 2023 by Carl H
Friendly Quick Service. Easy to make appointments. Diagnose problems and make honest suggestions. Fair prices and in stock Parts.
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December 2023 by Daniel Cushing
My wife's vehicle had a flat tire. I stopped at the Firestone and they took care of it. I didn't have an appointment, but they took care of the flat. Price was extremely reasonable. I will be going back for service of my other vehicles.
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November 2023 by Carlos Aguilera
I went in for a routine oil change after working on roofs all day, ended up with a oil leak.. Went somewhere else to fix it because I live in Bay Shore but my jobsite was in Riverhead temporarily. I was told I had a old filter. The old filter caused the leak, My mechanic changed the filter for free and the issue stopped, I’m never coming back here again & calling my bank to get my money back this is ridiculous, I thought the low rating was incorrect but it’s clearly true.
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November 2023 by Mary C.
Today, Sunday, On our way to catch the 11 am ferry at Orient Point we encountered a low tire light. Luckily it happened right near Firestone in Riverhead. Originally Rick the manager said it would be about an hour wait when Jonathan appeared and said he would do it right away for us. After discovering the tire needed to be replaced as there was 2 holes that would not be patchable, Jonathan got our ok to go ahead. He actually apologized for not seeing the larger hole first which was the deciding factor in replacing the tire and thus taking longer. This is not a pleasure trip as are on our way to MA for a funeral. They made it happen and got us out without delays. We are ever so grateful for their efficiency, professionalism and kindness and got the job as quickly as possible and we were able to make the 11 am ferry by minutes. Thank you Jonathan Harriott, sales and service specialist, and Rick Maida, store Manager.
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September 2023 by Ozzie Martin
I had bought new tires for my Durango. Anthony was very helpful. Got my New tires and was on my way!Service: Tires
