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April 2024 by A Belk
Vanessa is the sweetest employee I have ever encountered at a retail store! She was so friendly and helpful, going out of her way to offer assistance to everyone shopping. She was very patient as I tried on a lot of clothes, swapping sizes for me and putting things back. She was super kind and a pleasure to have a conversation with as she was ringing me up. She definitely made a wonderful impression and Francesca’s should consider themselves lucky to have her. I’m writing this review about 2 months later but I kept her name saved, so if she’s still working there then she deserves a promotion or a raise!
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March 2024 by Ruth ama
Followed me around like I was going to steal. Grilling me on why I was wearing so many clothes. Muttering under her breath. Won't go back to a place where I'm unwelcome.
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May 2023 by D
Went with my bonus daughter (best friend's child) for an engagement party dress. Found it and 2 more! She looked gorgeous!
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December 2022 by Sara Friedman
Extremely rude rack organizer on 12/16. Terrible customer service.
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April 2022 by Maria
Great sales
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December 2021 by Erika Alfaro
Love this place. Always has better prices than the mall francescas. Check out clearance right now!!!
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July 2020 by nadia khan
Horrible experience. I would give 0 stars if I could. I went to the store and picked up a few earrings and stood in line. The cashier asked us to enter our phone number on the pinpad and we asked to bypass this step to avoid touching anything as we are in a pandemic at the moment. She got to be rude and started muttering things under her breath. I decided to brush it off. I noticed an earring didn’t have a back piece to it and asked her for extra. She said we don’t have and started to pack the earrings abruptly. (She lied). My sister went to the rack to obtain a back piece for the earrings and the cashier pulled a box out under the register with a whole bunch of earring backs. We told her it didn’t match the other and wouldn’t fit the earring so we took one from the rack. I asked her why is she being so rude and if she had an issue - she had no response. She left the register in the middle of the transaction without saying anything, walked to the jewelry rack and looked for the earring we took the back from, and threw it on the counter. That was my last straw! So rude and disrespectful! She needs training in customer service. We told her we did not want to purchase from a store whose employees treats us like this for no reason and we left. No one apologized for her behavior, nor did anyone stop us to ask if we want to be helped by another employee. I looked back and the two employees were laughing with each other. There are many people who would love to have a job and would treat customers with respect. The manager should really learn to hire people with great people skills, not just based off of their looks.
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January 2019 by Katherine Reyes
Cute boutique with great gift ideas. Horrible customer service.
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January 2019 by Ellen Louise
they always have cute things
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October 2018 by David Medollo
Womens cloths and acessories well priced.
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June 2018 by Arlene Crandall
Wonderful, unusual choices in the store. Jewelry, clothing, gifts for all occasions & there is always a sale!
