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October 2025 by Malcolm Myrick
Hey Heartz Team,
I just wanted to drop a quick line to share how incredibly impressed I've been with your Riverhead location (that's the one at 1830 West Main Street!).
As someone who's been a loyal customer for roughly a year now, I've got to say, the service there consistently blows me away. It really sets the gold standard for what a rental experience should be!
A massive shout-out to Mehrab – their leadership really shines through, because the entire crew is just phenomenal. They're not just professional; they're genuinely warm, super friendly, and clearly put the customer first in everything they do. Every single interaction feels like they're going above and beyond to make sure things are easy and smooth. Renting a car can sometimes be a bit of a hassle, but they always manage to make it completely seamless and totally stress-free.
And it’s not just the amazing folks working there! The vehicles themselves are always in tip-top shape – sparkling clean and clearly well-maintained, which seriously gives me such peace of mind when I'm out on the road. When you combine that fantastic quality with your really competitive rates, honestly, the Riverhead branch is simply unbeatable in my book.
So, a huge thank you to Mehrab and every single member of the Riverhead Heartz team for their outstanding dedication and for making my rentals consistently excellent. You guys are truly awesome!
Malcolm Myrick
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October 2025 by Roman Bat
Had to wait OVER 80 MINUTES (and counting) just to pick up a car, with a reservation mind you. Why does it take so long?
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September 2025 by Matthew Webber
The two people who helped me out (one was a manager) were both accommodating and helpful. The original car I drove off in had a weird odor (to me), so I returned about 20min after I left and asked if I could exchange it, which they did without any issue.
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September 2025 by Bartosz Łaziński
We came on Thursday to confirm if we can rent a car as we are J1 students and not US citizens and we don’t have credit card. Guy working that day checked our driving license and told us that it’s okay to use debit card as long as we make a reservation at least 24 hours prior to the rental. We did the reservation the same day as we wanted to rent a car on Saturday morning. We made plans, took off at work and came again on Saturday, just for worker to tell us that he needs to make a credit check, and our work social security doesn’t work like that and he cannot rent us a car. Either he doesn’t know how to do his job or simply lied to us, neither way very inconvenient to rent a car in this company.
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August 2025 by L S
Very convenient to get a car as we needed to get from Riverhead NY to JFK and it was much cheaper to rent a car then to take An Uber
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August 2025 by eleazar Lamarche
Fast service, clean vehicle, waited for me and helped me get in and out fast even after the closing time had passed.
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June 2025 by Sonja Wosnitzer
Good experience at this Hertz. Didn’t have to wait, was offered a clean and new car with a full tank and after hours drop off. This location is inside the Indigo hotel.
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April 2025 by Marisol Arvelo
I was denied a vehicle rental due to a minor chip on the top right corner of my driver’s license. The damage does not obscure any critical information such as my photo, name, license number, or barcode. The chip is purely superficial and does not interfere with the license’s readability or legitimacy. Never have I been denied a rental due to my license.
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September 2024 by Matt McVay
Awful experience. Said that my booking had to be cancelled due to no available cars despite me booking months in advance.
The guy working there did not offer any alternative or work to resolve the issue.
By sheer luck, someone dropped off a car which we were able to use and granted, it was a nice car however I know there were other bookings that day that would not have been so lucky.
I cannot fathom how this can occur and very much hope others were not stranded.
Definitely recommend avoiding. Hope Herz offers compensation and sorts this issue out.
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August 2024 by Dani Bukiet
Stay away!!
They canceled my reservation an hour before saying there were no cars available. Didn’t offer any alternatives or credit to another mode of transportation.
Told us the people with our car extended their reservation. How their systems enable that is unacceptable, especially when reserving a car weeks in advance.
Very disappointing. Do not rent here!!
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August 2024 by Aurélie Meier
We rented here 2 years ago and it was okay back then.
This time an absolute disgrace: alleged system crashes, waiting for almost 2 hours. The car we booked was not in stock, for switching from an SUV to a much smaller car we got a $19 discount for 9 days... No excuse for waiting time or anything like that.
But now the real shame:
We were presented with something to sign, you sign on a pad (for the 5th time in a row, since the program supposedly crashed every time), then you receive the receipt and we immediately complained that something had been calculated incorrectly because we Had a voucher through ADAC Germany for the entire booking. The gentleman, who was just happy that he had finally managed to complete the documents, said: oh no, otherwise we'll correct that at the end when we return it, it'll all be fine. Everyone can imagine what is happening now. Us were
over $200 extra and now Hertz tells us 'sorry, you signed it'. The last resort is used here to rip off customers. We come to Long Island regularly, but next time we won't be using a rental car from Hertz.
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August 2024 by K P
The car we rented smells like smoke. The car was not ready for our reserved rental pick up time.
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August 2024 by Derric Ciccone
They, by admission, overbook and do not have enough cars. Cue Seinfeld - clearly you don't know how reservations work.
Should have looked at stars and reviews. Book somewhere else who values your reservation.
I cannot wait to see their automated apology. They clearly don't know how that works either.
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August 2024 by Jocelyn Leavitt
So the poor guy working at the desk, Mehrab, is fine and just doing the best he can. He is clearly handcuffed by a bad system at the corporate level. I spent 3h waiting here to pick up my car. Biggest offenses: desk was understaffed. One guy to handle both cleaning the cars and checking in an onslaught of customers picking up, and clearly not enough inventory to support high season.
Mehrab was unable to release a prepaid car for an early pick up even if I paid extra. I had booked for noon but showed up at 9am. So after trying several times to release the car to me, he told me to call the corporate line. I was quoted a 10 minute hold time and then waited 21 minutes. The call center is clearly run from India, the guy on the phone took one minute to rebook my reservation for 10:30a (which is what time it was by then), easy peasy. So I waited in line again, another half hour, and get to the front: lo and behold, the reservation had not been changed in the system. I called corporate line again, again quoted 10 mins, and then held this time for 28 minutes. At this point it is 11:40a, 20 mins before my actual reservation was about to start. I just asked them to release the car so I wouldn’t have to wait the additional 20 mins, and he would only do it if I paid extra. Just a poorly run company. Horrific customer service. Will not be renting from them again and will warn away everyone.
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July 2024 by Steven Gould
Rented a car here for my parents. They had a lengthy check in process and only one employee working. Waited over an hour to get to pick up a car. It shouldn't be this difficult, especially on the busiest week of the summer. Wish we had spent the $30 extra and used Enterprise.
