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March 2024 by B Gibbs
Don’t even bother! They don’t have any cars here! The one car they had , brakes were squeaky and wheel was clicking when you turn it and had no gas, ran a lil rough! While Barbara was helpful there’s nothing that would make me consider renting from there again. Very inconvenient and also if you do ride share with Uber they only rent to Uber riders Tues-Fri via Barbara. It’s not noted when renting or anywhere in the facility.
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March 2024 by Rae
Should’ve read the reviews… all I can say is the only employee there doesn’t want to work and must enjoy screwing people over. Left me stranded with no car in a rural area because he decided to close out my ticket and said if I want to rebook with a debit card I have to do it online 24hrs ahead… it was Saturday and they’re closed on Sunday with no Ubers in the area. Wasted over $100 waiting over an hour for an Uber just to come back and be denied because “he can’t lease without a credit card” even though I booked online and paid for it fully AND just rented last week with my debit prior to driving up here…
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January 2024 by Nora p
They don’t have any car available, when i got there to pickup the car , that I’ve already been reserved. And nobody at least called me , to let me know , that they don’t have the car , i wasted time , really bad experience
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December 2023 by Michael Curaba
My wife rented a car a few weeks back. Although, we had made a reservation, they did not have a car available. So they gave us a Mercedes (bait and switch?). We needed to extend our rental and they forwarded us to their website. After typing in our rental agreement number, the website provided an estimated all in price due at drop off which (stated on their webiste) INCLUDED "ANY OPTIONAL EXTRAS". While returning the vehicle we were hit with charges 340% OVER the total they estimated. We have been on the phone many times with their customer service, each time we have been given a different reason or excuse for the charge.We have asked many times to speak with a manager and have been told by some supervisors that managers do not exist or that a manager will call us back (none of which have ever called).This company has been very deceitful, and their screens "don't match the hurtz website" - their words not ours. We have even been told more than once, that "they cant see exactly what we agreed to, but they 'know' the charges are valid for it". We have have asked to see screenshots of what they see, but they are not willing to share OUR order information.DO NOT RENT WITH THEM.TERRIBLE BUSINESS PRACTICES AND EVEN WORSE CUSTOMER SERVICE.
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December 2023 by Alex Fairbank
Can't recommend & don't trust what they tell you at the counter at this location: Car rented for a one-way had body damage and 3/8 tank of gas. Counter rep told me that the gas level and damage was noted in my rental record, but their printer was down, so I received no printed copy. Returning the car ... and was told it was recorded as leaving with a full tank and no note of damage. Thankfully the counter representative where I returned was understanding and didn't charge me.
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October 2023 by Michael Dickson
Hertz service has gone down the tiolet. I want to confirm availability of cars in the Riverhead location and it suggests going on an App or website and then hangs up with "good by" and hangs up. Talk about horrible customer service.
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October 2023 by ARM H
Very unprofessional and rude, even thought they’ve sent two confirmations earlier in the day at the time of pick up they didn’t have a vehicle available, the dispatcher doesn’t even know what she’s doing and show not effort to help or to offer other options to get a rental ?? The worse rental service ever!
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October 2023 by Deirdre Sullivan
Impossible to get in contact with! How unprofessional to not have a voicemail set up. Unbelievable!
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August 2023 by Official Nykki Rojas
If I could give zero stars I would this kid was the rudest most obnoxious customer service rep “manager” I have ever come across , he will roll his eyes , argue with you and rob you in front of your face , charged me with out my consent , just printed a ticket with no explication and charged me 136$ on gas for a rental that was covered by my insurance , didn’t explain to me that the gas was not covered and all I could have done was run up and fill the tank but he refused to give me the keys back to do so even tho my rental was hours early , and closed out my ticket , and refused to re open it , and than threatened to call the police on me because I was frustrated at his lack of communication as he was on the phone the entire time he was helping me or should I say not helping me , and said nothing about the charges until it was too late , I’m disgusted , I asked nicely at first if he could please have some compassion and let me just put 20$ to fill the rest of the tank up but instead charged me 9.99 per gallon and said oh well I don’t have to do anything for you , I’m disgusted how I was treated and strongly advise you to NEVER use this company , I had no choice , but you do … he was the same person that had me waiting over 1 hour to pick up my rental because he could care less about paying attention to the line and was more inclined to be on the phone talking about lunch ; and what he was going to order , and than gave me an attitude when I explained I had children waiting in the vehicle outside with my husband waiting until I secured my rental , and also said not my problem , seems they need to find new management , because this way of treating customers is atrocious , his name is Noah sussman , and than had the audacity to say I shouldn’t have been on my phone , a business call , as I was waiting for him to get off the phone and help me and that was the reason he claimed he didn’t bother to tell me or get my authorization about charging me 136$ , I was texting a customer he could have easily said ma’am this is what they will charge you if you don’t have the gas tank full , insurance doesn’t cover that , courtesy and respect go a long way , which he lacks completely , compassion as well , customer service , and I can go on , I said what happened to the customer being right ? He laughed and said yea except when they’re wrong , DISGUSTING , he should lose his job and work fetching cars because he should not be allowed to work speaking to other human beings , I can understand now why this place has so many awful reviews for bad customer service I can only imagine the good reviews being fake friends and employees trying to make their business look better , shame how goodness in people is a lost cause these days
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August 2023 by Darren Buttacavoli
I have used this company in riverhead twice and they are fantastic helpful and friendly highly recommend if in area
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August 2023 by Khaleesi Targaryen
Awesome customer service that was speedy and effortless. I forgot the name of the gentleman who helped me on 7/29/23 but I appreciate all of the assistance.
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March 2023 by Colleen M.
They refused to give us the AAA discount because they said that it needed to be done at the time of initial rental. I called them while westill had the car and they said they couldn't add the discount once the car was rented. Moreover, they never asked my husband for the card or if he was a member, when he was at Hertz signing up to rent a car. Poor business!
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December 2022 by Patriot The Penguin (Bottlesgonewild)
Noah is GREAT!ALWAYS A HELP!
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December 2022 by Yara G
Noah is GREAT!ALWAYS A HELP!
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September 2022 by anne philcox
People very nice. Very good experience. Car was nice also
