Pottery Barn Outlet

Most Recent Comments

• November 2025 by mohmohmohmoooh XD
  Michelle was super friendly and knowledgeable about all my questions. 5 stars 🌟
• November 2025 by jennifer popdan
  Today I bought an amazing 100” couch! I actually had many to choose from at very good price points. This couch was marked down 30%. Michael A was so helpful, great sales people! Everyone I spoke to was wonderful! So many great holiday decorations available too!
• October 2025 by Danielle Corbett
  I had such a wonderful experience at the Pottery Barn Outlet in Riverhead! The salesperson, Lucia, was absolutely amazing — she was so knowledgeable about all of the couches and fabrics, and really took the time to help me find the perfect one for my family and me. Her expertise and patience made the whole process enjoyable and stress-free. I’m so happy with my purchase and will definitely be back. Highly recommend asking for Lucia if you visit!
• July 2025 by Erin R
  I had such a great experience at Pottery Barn thanks to Lucia! She was incredibly helpful, knowledgeable, and patient while guiding me through the process of selecting the perfect couch. She really took the time to understand my needs and style, and made what could have been an overwhelming decision feel easy and even enjoyable. I’m so happy with my purchase. Thank you, Lucia!
• April 2025 by brianna gomez
  I had a wonderful experience with Lucia while picking out my new couch, chair, and even two outdoor chairs. She helped me style everything beautifully—especially the outdoor set with some great pillows. Joseph was absolutely fantastic and incredibly helpful throughout the entire process. And Jesus took great care loading all the furniture, handling everything with thought and care for my new home. Couldn’t be happier!
  
  - Ros & Brianna
• March 2025 by Gabrielle Schnittman
  I had gone in here looking for stuff for my baby niece. As soon as I went to the kids section it was a complete mess. I was shocked because the rest of the store looked nice. Things looked like they were just thrown around. All the toys looked used and gross. I was very disappointed
• March 2025 by Cindy Luz
  Extremely disappointed with my experience at Pottery Barn Outlet, especially with manager Joe. I spent two hours working with Lucia, who was fantastic in helping me choose a dining table, two chairs, a bar cart, and a coffee table. The issue arose with the dining table, which was originally ticketed at $1,400 with an outlet sale price of $1,199.99—and an additional 50% off sale happening today.
  
  Upon closer inspection, the table (marketed as extendable) did not work, so we asked for a manager. Michael came over and acknowledged the issue, offering an additional 40% off, bringing the final price down to $359.99. Everything seemed set—until we got to the counter, where manager Joe completely reversed what had been agreed upon.
  
  Joe claimed that the 40% discount should apply to the original $1,400 price, not the sale price of $1,199.99, effectively increasing the cost. He then tried to gaslight me into believing that he was doing me a favor by adjusting the price to $839.99, contradicting the clear agreement I had with Michael. He also placed blame on Michael, suggesting that he had miscommunicated the discount.
  
  After 15 minutes of back and forth, it was clear that Joe was unwilling to honor the agreed-upon price. His attitude was dismissive, misleading, and passive-aggressive, even suggesting I purchase the table online instead—completely ignoring the fact that this was an outlet store with already damaged items.
  
  In summary:
  
  Because of Joe’s behavior, misleading explanations, and continued rhetoric telling me I “wasn’t understanding him,” I left without making any purchases. If an item is $1,199.99 with 50% off and then an additional 40% discount is applied, that should result in 90% off the original ticket price of $1,199.99—not an increased price. Instead, Joe manipulated the numbers, inflating the price back to the online listing despite the fact that the table was cracked, scratched, non-functional, and did not open or close properly.
  
  His attempt to belittle me, dismiss my concerns, and shift blame was completely unacceptable. Lucia and Michael were great, but the lack of consistency, integrity, and professionalism from Joe ruined what should have been a smooth transaction. Pottery Barn Outlet needs to train their management properly and ensure pricing agreements are upheld. I won’t be returning.
• March 2025 by Scott Lussier
  We had an amazing experience a few weeks ago with Lucia!! From the moment we walked in, she was friendly and extremely helpful and honest!! She took a lot of time out of her day to make sure we found everything we were looking for. She even went on the computer to show us a kitchen table that she recommended, and to our luck there was one in the back of the store that we bought! It was an absolute pleasure to work with her! Please ask if she’s in the store when you’re there! We will definitely be back!
• February 2025 by Rebecca DiGiovanna
  I had a fantastic shopping experience at the Riverhead Pottery Barn Outlet thanks to two amazing employees, Katie and Jesus. From the moment I walked in, both of them made me feel incredibly welcome and provided top-notch customer service.
  
  Katie assisted me with checking out, and she made the process seamless and quick. She was not only friendly but also very efficient, ensuring I had everything I needed while making sure the transaction was smooth and stress-free. Her warm attitude made a big difference in my shopping experience!
  
  Jesus, on the other hand, was extremely helpful in helping me find the perfect pieces for my home. He was very patient and answered every question I had with so much knowledge and care. He took the time to walk me through the options, offering suggestions without being pushy. I felt like he genuinely wanted to help me make the best choices for my needs.
  
  Both Katie and Jesus went above and beyond in delivering excellent customer service. Their helpfulness, friendliness, and patience made my visit to the Pottery Barn Outlet an enjoyable one. I left feeling confident in my purchases and truly appreciated the outstanding service they provided. I’ll definitely be back because of their wonderful assistance!
• February 2025 by Danielle Faulkner
  I had a wonderful experience shopping at Pottery Barn! Ask for Lucia. She was a great help!!!!
• February 2025 by Kelly Lifavi
  Everyone at the store was extremely helpful as we were shopping for dining room table & chairs. Special thank you to associate Michael who helped us throughout our decision/buying process! Definitely will be back in the future for more furniture needs.
• January 2025 by SZM
  I had such a wonderful experience at Pottery Barn, thanks to Katie! She went above and beyond to help me compare the different sizes for the My First Chair, making sure I found the perfect fit. Her friendly and knowledgeable approach made the whole process so easy and enjoyable. She was truly a breath of fresh air! Katie is an absolute asset to Pottery Barn, and I highly appreciate her exceptional customer service. I’ll definitely be back!
• January 2025 by mike perinchief
  The entire staff here is amazing. Extremely friendly, helpful and knowledgeable. Lucia and Nicholas were great. My wife and I left here and we didn't stop talking about what a great experience shopping here was. Thank you to every employee at this location for an enjoyable shopping experience.
• January 2025 by Hailey Giordano
  I couldn’t be more thankful for the employees who helped me buy my couch! I fell in love w the couch but was unsure if I could get in through the door of a manhattan apartment and everyone helped with logistics measuring etc and couldn’t be more patient with me! Nick, Michael and Lucia were absolutely incredible!!!
• January 2025 by JENNIFER HILL
  We were purchasing 20 curtain rods. The salesperson stood there watching us without assistance. We had them out on the floor and a gentleman came over and told us they we cannot open the boxes and we had to put them back. Meanwhile, half of the boxes were not complete and we were just checking before purchasing. He was extremely rude and condescending. The result, we walked out without buying. Will not be going back with that present staff working.