Riverhead Car Wash receives mixed reviews from customers, reflecting experiences both before and after a change in ownership. Several recent reviews praise the new management and staff for excellent, high-quality service. Customers report that the team goes above and beyond, paying close attention to detail and doing a fabulous job that leaves cars looking amazing. The manager is frequently noted for being courteous, professional, and hands-on, assisting the crew and ensuring customer satisfaction. Many long-time customers see this as a positive change, with the owner providing friendly gestures that greatly improve their experience. They recommend the service packages as being well worth it. However, other reviews describe a terrible experience, citing a decline in service over time. Complaints include high prices, slow operations with staff inattentiveness, and occasional damage like stained seats. One customer reported unacceptable customer service, including a staff member yelling at waiting clients. While some advise speaking directly with the manager onsite to resolve any issues, the negative feedback highlights inconsistencies. Overall, many customers express satisfaction and intent to return, trusting the quality of the wash and detailing, especially under the current management's oversight.
Everything is great but Mr new owner do you think is fair wait for 2 hours to my car get done ?
July 2026
Most professional team! You feel like your car has been detailed. Very friendly staff! Go there, best on LI. I live in VT and when I come down, I come here
July 2026
i had an excellent car wash, fast and attention to detail. will be back
