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July 2023 by Kevin H.
BEWARE OF THIS DEALERSHIP!!! Went in for oil change today with second coupon that dealership sent me for $14.95 including a tire rotation . When I arrived service tech was friendly and informed me that he had to ask his manager Mike how to put in system. Adviser comes back tells me his manager said-they can't honor price that it must have been a typo. I asked to speak to manager Mike who was condescending and rude telling me " most people understand these things happen "I stated again this was second coupon that dealership sent me with same promotion. Again I asked Mike to honor coupon and was told the "filter cost more then that " he then walked away from counter while I was still speaking to him stating there's nothing he can do! When I arrived to pick up my car later in the morning after they called to tell me to pick up they had misplaced my key causing me to wait 40 minutes for them to find it. From start to finish HORRIBLE CUSTOMER SERVICE FROM MIKE THE MANAGER didn't even have the courtesy to apologize for the situation or wasting my time, or offer me anything for the inconvenience they put me through I guess only there time is worth money!!!
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July 2023 by Efraim Baez
Went to see about a 2023 TRX,,, when asked to see the interior I was told the owner didn’t want anyone inside unless I was ready to purchase,, What kind of nonsense is this?, Maybe because I’m Latin of Hispanic descent with tats probably they figured I couldn’t afford or maybe just maybe weren’t white enough!!!Needless to say very discouraging with this tactics. Oo look a white person in the lot not even a minute browsing and the sales person comes running out!!!Wow!!!enough said,,
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May 2023 by Sal Camarda
A dealership is only as good as its service dept. This service dept just tried to sell my wife a 60 dollar pair of wiper blades for her Grand Cherokee Truck that has 30k on it and I changed them last year. They refused to inspect it without buying new wipers. Scam! Shes also been there over an hour before they looked at it with an 8am apointment and was told it would only be an hour wait. The service manager has changed hands at least 4x since we bought the truck. Salesmen are great there. Sales manager is a great guy. Very happy with the JEEP.
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April 2023 by Sean N.
If I could have put no stars I would have. I bought a 2017 Jeep Grand Cherokee back in October. It had just under 40,000 miles on it and was in excellent cosmetic condition. There was some noise when I test drove it and was told it was the water pump. Rocky said they would replace before handing it over. Then February came. The engine light goes on. I bring it my mechanic and he states it could be a recall so I should take it back to the dealer. He proceeds to change the oil and told me that someone put the wrong weighted oil in the Jeep. That would have been Riverhead Dodge. I call the dealership to get an appointment and speak to "Frank" after some back and forth he gets me in. A few days later he tells me that they need to charge me nearly $700 to take off the valve covers to find out whats wrong. NO, not fix it but to find out whats wrong. I said there is no way I am paying for that. It has less then 46,000 miles on it. I asked isn't there a power-train warranty on it? He said there is nothing he could do. I said that is bull**** and an engine isn't even broken in under 50,000. So I said so you are telling me I bought a piece of **** car from a piece of **** dealership? How is there no warranty? I will need to ask my lawyer friend about lemon laws. He said he called manager and said there is nothing he can do. I was livid but told "Frank" that I am not mad at you but the situation. I said that several times. I got a call several minutes later from a man who stated he was a manager of the dealership. He started right off by being rude and condescending. "Did you buy an extended warranty?" I said I did not. Why buy one and pay $1,000's for a car that has less then 40,000 miles it has to have a PTW. He called me an idiot and an ass**** for not buying one. "Who buys a used car and not buy an extended warranty?" I said oh so now its a used car not a certified pre-owned car?" He kept cutting me off. Then he said who do I think I am calling his dealership a piece of ****. I asked "your dealership?" and he said "yes. I am the owner and you are going to get a lawyer?" I asked "Why did you lie to me about being a manager?" He said "I can say whatever the F*** I want" I said I did not say that I said I would talk to a lawyer friend about lemon laws. He continued to yell and curse at me. I had enough from this guy and hung up. I messaged JEEP corporate that night and through an online chat found out that the JEEP has a power-train warranty and is still covered for 1,000's of miles. I took it to Smithhaven JEEP and was treated like gold and the Jeep was fixed without delay. Riverhead Jeep are scammers and should be avoided at all costs.This review is looking pretty epic! Nice!
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March 2023 by Briana G.
ABSOLUTE JOKE! Mike the new manager as of 2 months as he bragged is a complete jerk will support the wrong doings of his staff and service team. exaggerates. service bills and services as well as breaks car parts / functions and returns your vehicle in such condition. Quotes overpriced and ridiculous pricing, service is rude and unknowledgeable. Overall purchase and service options are the worst BEWARE
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March 2023 by Kamen J.
These people are a bunch of liars and crooks. I put in an order for a car. When the car came in. They said I could not have the car. I reported them to the attorney general and the department of motor vehicles I would never recommend them I would never ever buy another car from them ever again.
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March 2023 by Danielle B.
Zero stars family member built n ordered a car made a deposit and the owner decides he wanted it for himself to either sell for more money or keep . Salesman was of no help managers were rude said get a lawyer . DO NOT BUY FROM hereBad business men !!!!!!!
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March 2023 by Rob K.
Having a terrible experience, special ordered a 23 Challenger in October,they made up contract with agreed pricing took deposit sent order to factory they accepted it issued a order # with vin# and tracking info 5 months later cars shows up at dealer and owner instructs sales Not to sell car?? Not happy have to go to court at this point....
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February 2023 by Sam Baylinson
Great customer service, helpful and friendly staff before & after purchasing a car there. Noticed some minor bulbs were out and went back a week after purchasing to have them replaced, which was given as a courtesy. Would absolutely recommend Riverhead Dodge for 5 star sales & service
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February 2023 by Terri Scofield
Bought an old Jeep to replace stolen Equinox in Dec.Needed some under hood array fuses yesterday.Assistant Parts Manager Will Nieves didn't have on-site but was kind enough to call around and find what I needed at Patchogue location. PLUS kindly checked with a service mechanic & advised problem could be the 50amp I found in a 40-amp slot. Guess previous owner or his service guy wasn't paying attention one day.If you're like me & switch out fuses before going to a mechanic to save money & you're having a hard time finding fuses for an old Chrysler, Dodge, Jeep or Ram, go see Will.The kid will take care of you even on cheap components like fuses.
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February 2023 by Chance Kimanuka Timothée Lucky
I want to use this opportunity to say a big thank you to Mrs Alexander Melissa I want to appreciate your determination, support and hard work in helping me trade and earn good profit, just with $500 Mrs Alexander Melissa helped me trade and in less than a week I earned $6,800 and since then I have continued investing with her and earning more, she is amazing, I advice you contact her and do the same, don't give up Mrs. Alexander Melissa is the trader you have been searching for, I am saying this from experience. You can contact her through these platforms. WhatsApp:+1 (210) 628 9394 E-mail:
[email protected]
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January 2023 by Cailin Depetris
After going to over 10 different dealerships, I was so lucky to have Joe G. and Jeff B. at Riverhead Dodge, Jeep, Chrysler. Joe was amazing, and helped me get a loan that none of the other dealerships could have gotten for me! He bent over backwards, and did more than what was his actual job. He “held my hand” through the entire thing, and got me the most beautiful Jeep grand Cherokee, I love it, and I am forever grateful! I cant recommend him enough, 5 stars is an understatement! Thank you SO much Joe and Jeff!!!
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January 2023 by Henry Rice
Frank is a great guy he helped me with my 2019 Ram when nobody knew what the problem was he fix the issue and the price was right
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November 2022 by Amanda Duckstein
Very helpful & took their time in explaining things about my car to me. Very patient with the other customers around me too.
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November 2022 by Marcos Argenti
Never sent the info. A waste of time. I went to Subaru instead. Much better serviceAnyway jeep quality are decreased since Fiat purchased them
