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January 2024 by peter wei
Sales are limited..selections are restricted
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January 2024 by Bruno Garcia
I don’t really know what happens to that brand. I just left a store, and asked the seller to tell me the value of a pair of shoes he went to the cashier and scanned, and the value was $140. I asked him for my size, and when the box arrived, the lady in attendance told me it was worth $280. I questioned, with all politeness, when I was approached by the manager, who in the most arrogant way possible, came talking loudly to me, that the value of etiquette was wrong and if I wanted to buy, pay, or leave the store. I asked her if she was a manager, she said yes, I said the store mess was probably a mirror of her way of managing. He screamed, said he was going to call the police, told me to leave the store immediately, but anyway. Her service shows the inability of a large brand like this to better train its professionals and leaders. I’ve always been a customer, and I was really embarrassed by the brand. I have videos to prove everything I said.
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October 2023 by ems xoxo
I'm rating the store and it's employees at 5 star. Very nice brunette, from the moment we walked she was very helpful! Unfortunately I didn't catch her name but definitely real cool. Stores need more employees like her.
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April 2023 by Kim Possible
Best staff ever, this amazing group of people made my needs their top priority.I am so happy, I had a stellar shopping experience because of them.Great teamwork.A big THANK YOU to Mike, Ruth and Britney for saving the day.I will absolutely be back!
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March 2023 by Jamison Duke Silva
The workers if I could even call them Ugg employee cause they’re just no sense of customer service whatsoever . Very rude from the manager to the cashier not helpful at all . They’re just talking among themselves while we were paying I ask for receipts cause he didn’t initially gave it to us and just yank it from the machine and hand it To me without acknowledging anything! no thank you or come again or something like that . The only reason I still purchase is because my wife really like what she pick and it was on sale I wouldn’t have pay full price with those kind of attitude from the staff . They definitely need sale Traing . Gossiping about someone in the store with customer presence is not just acceptable it’s rude
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February 2023 by Sarah
Usually always go here to buy uggs and was looking to buy my mom a pair of uggs slippers the staff was so rude and watching my every move made me uncomfortable. I left I refuse to give them my business uggs outlet you lost a very loyal customer
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January 2023 by stephen maltese
Out of stock on a lot of items.Best to orfer online
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December 2022 by Joel Britt
Employees randomly closed the store to “clean” for an hour with a note on the door. Many customers confirming they were closed for way more than an hour. Employees told customers they will “open when they feel like it”. Have laughed and ridiculed the customers through the windows ignoring them. Rude,trashy employees
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December 2022 by Jose Alarcon
I Was told i could return and exchange shoes if I presented my card in which the purchase was made.I showed up and the manager refused unless i had the receipt. Showed my card and bank statement showing the date & address of the locale. Still no help. Some merry Christmas.
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December 2022 by Courtney Hickey
Horrible the staff wanted to leave early so said every register wasn’t working. It’s 7:50pm two days before Christmas. Bullshit… register isnt working but I wonder what the response would’ve been if I said I was doing curbside pick up. Lazy staff. I watched them turn several people away without giving the chance to offer cash. Lost ugg a lot of sales
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December 2022 by Gail M.
Visited store yesterday around 3 pm. I dealt with rudest person ever in retail. Store manager that day acted as though he was in military bootcamp. Very nasty attitude. I contacted customer service number and explained the rudeness of the manager. They said it would be referred and a contact will be in touch.i will send letter to corpirate. I'm sure his employees aren't thrilled with the Mgr either.
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December 2022 by Tania M.
This is the only store in the whole outlet mall that you have to stay outside in the cold when there is less than 10 people in the store. Shop some where else! Not worth it and the customer service is extremely rude.
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December 2022 by Jade Cecil
Nice staff, but not as great of deals as you would expect at an outlet mall. There are a handful of "steals" otherwise everything is priced similar to what you'd find in a mall or department store during their holiday sales.
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December 2022 by Lupe R.
Literally drive 20-30 min to go to the store, I arrive and even though online it states open until 8 pm, (it's 5 pm) I am greeted with "we are closing our store early"... I ask why and am told we are short staffed and it's a mess. Which can be understandable but why not post those hours. Or state it before hand prior to people driving all the way out here. Truly upsetting
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December 2022 by Nancy Tsaabbast
I sent my husband to return a pair of Ugg slippers today and he was told by a “manager” name Nick that they weren’t taking returns today. I called the store and no answer so I called corporate and I was told that’s not in their policy, the same way you are able to buy from in there is the same way you can make a return “AT ANYTIME” I want!
