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February 2024 by Jeff Wood
There's not a chance in hell that I'm renewing your, so called service... "28" years as a member & the only two times I've reached out for help, I was denied. Once because I was towing a trailer & just recently because you considered the van I was driving an RV...You're basically an insurance policy, that when my family is stranded, AAA comes to the rescue. Insted, you act like lawyers hiding behind small print & technicalities. I've paid over $8,000 over the years with the false sense of security that when I need you, you'll be there... Because I did need you & all you did was delay making things worse as you asked your many questions in an effort to disqualify the request for assistance...I'm not interested in a conversation, or mapping out what additional coverage would have covered that situation, because I can't trust you.. What happens when I get a flat tire on a rental car??? What happens when I'm in a State or National Park... You're either going to be there, or you're not.... And twice... You took my money & you didn't show up!!!
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December 2023 by Vicki Ferris
Super friendly and very courteous. April in Greece was the best! When our flight from Puerto Rico suddenly disappeared and was rebooked without our knowledge, she was able to assist us with seats on return flight which was not optimal but not her fault. I will simply change carriers. Thank you April!
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November 2023 by Darlene Simpson
I stopped by to pay the balance on a trip we booked through AAA yesterday.I have been a member of AAA for a long time. There was a receptionist, 3 agents on their computers (with no customers in front of them) and a woman training a new employee. I waited for 7 minutes while one agent put chap stick on, another got up and went to the bathroom, none of them even acknowledged I was there.Finally the receptionist went and spoke to the woman training the new employee and returned and said she would get to me in 15 minutes.Very poor customer relations and service. It would have taken 3 minutes to process my payment. But because the agent I booked with wasn’t there no on else wanted to assist me.Do better Greece team. You can do so much better in acknowledging the presence of a person sitting in front of you.
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November 2023 by Denise Martin
I know people have to be taught and learn how to drive. And I'm not sure why you guys always practice down in Charlotte on our vehicles. I'm sorry, but vehicles are expensive, And if damage is created, you don't know if someone will tell you or not, and even if they tell you really don't want to go through that. Is trying to avoid damage to a Fifty thousand dollar silverado because they want to practice. Trying to avoid damage at all cost. Is there somewhere else in the city of rochester that you can teach people how to drive? Is tired of our cars being guinea pigs. There is a beach parking lot you're more than welcome To use that is open to the public.
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November 2023 by Patti Miller
As it turns out SUV needed a new radiator. So thankful for AAA towing it to Chips Auto in Hamlin...
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October 2023 by Primavera Molina
I locked my keys in my car. Thankfully I have AAA. The AAA person arrived within 30 minutes from my phone call and unlocked my vehicle quickly. So glad I have AAA!
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September 2023 by AHMED ALABDULLAH
You should change the staff to speak more nicely than this or a training course for the staff is the worst placeBut I am forced to visit for insurance. I will change the insurance to change this bad place
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June 2023 by Kristen MacKenzie
I had to cancel last minute which i know was annoying. But i spoke to the person i was supposed to meet with and she took down some info about what im looking for and was supposed to call me back with some options but never did.
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March 2023 by Ian J. Fair
FYI, Currently neither location in Rochester (Penfield nor Greece) can print passport photos. (I needed an IDP -- which requires passport photos, and AAA is the only location capable of doing IDPs so made the most sense to have everything done at an AAA location). After visiting the Penfield location and being told they couldnt print passport photos, I called to confirm the Greece location could print them and was told to come in -- they can do it. Upon arrival just a few hours later, the werent able to do it. The entire office appeared to know "its finicky" and they all seemed to think it was some kind of joke that is just regularly doesn't work. (They claimed it worked earlier in the day ... yeah, okay). They were blaming Spectrum. They were blaming the printer. They were blaming the wifi. I'm just saying, in 2023 it should be dead simple to print a couple pictures. If its really that difficult to have a set procedure to make it work, and/or reliable equipment, then maybe AAA corporate needs to re-design the passport photo process or stop offering the passport photo service. The worst part is that everyone seems to know its a problem, but no one is doing anything about it. Yay corporate America! Getting my pictures elsewhere cost more than double the AAA member price for passport photos ... good thing I have that membership tho [eye roll].
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March 2023 by Ron Lalik
Caused more issues than help. Called for roadside tow Friday during snowstorm with girlfriend and child. Towtruck couldn't come for an hour.Was told to leave car there and they would get it, because of conditions and that their tow couldn't meet expectations. They never did for 5 hours, causing police to look for me and for the car to be impounded 6 hours after my call. This includes receiving false texts that they did indeed pick it up.Fast forward to today, I spent 5 hours and a missing vehicle report trying to find my car, only to find out they lied to me and now I am on the hook for the impound fees they refuse to pay, even though they admit they sent those false texts, and admit they didn't do their duties on time that we pay a subscription for.I am now on the hook for $100s of dollars in fees just to get my car back, because this company will take your money and lie to you, and tell you that even though they told you to leave the car, that we 'ambandoned' it.Their solution to the problem was for me to go back to the past and, as a disabled person and my 7 year old to stay in a disabled car facing oncoming traffic for 5 or 6 hours and wait for a 2nd tow truck that never ended up coming.Want to die in a snowstorm or lose your car because of a major corporations fraud and inability to take accountability? Sign up for this service and they can definitely do that for you.Otherwise, stay far away. They can't deliver their promises. Even the shops that support them said they suck hard.Edit: they now tried to send me a reply to get the matter fixed after the fact of me paying everything and they deny it and lied about the pick up, then deleted it.I even gave them a chance to tow it from the impound to the shop it was supposed to go to and they said no. So the local businesses went above and beyond to help, while AAA flounders and makes excuses. Not only will they leave you out in the cold to suffer, they will lie to you about it too!
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February 2023 by Josephine Bore
I registered for driving lessons and am super happy student, many thanks to my instructor, coach Moody who made it so easy for me to learn and understand how to drive. Amazing instructor and always on time.His patience and skills tells it all, he really do care for his students! I did my road test and passed. Thank you for your great help toward my achievement! Thank you AAA
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February 2023 by Sylvia Visca
I called about 3 weeks ago to schedule an appointment at the Greece, NY location to make travel arrangements. Don't know who I talked to, but they were obviously put out and said she would have someone contact me. No one ever did.I had used the Pittsford location previously and they were always helpful. Unfortunately, they closed. Going to try another location.
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February 2023 by David Vilinsky
Had a car accident and needed a rental car. Stopped into AAA and asked if they could please help me find a rental car. As a 51 year member, I just wanted to locate a rental with the best possible rate. A staff member took my membership card and came back and stated sorry you have to call the main AAA number." Maybe they can help. Not exactly what I would call service by any means. And not like they were very busy at the time. Pretty sad service.
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February 2023 by Ed Stade
The store is nice but there's not enough parking the old store was better there was more parking any easier to get in and out of at the old story than this
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February 2023 by Gena Thompson
I just want to let everyone know that we had problems with losing our remote key during a AAA tow and Todd from the Western region did everything in his power to make the situation right. I am very pleased with my AAA service and want to thank them for everything.Pauline Mensinger
