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December 2023 by Constitutional Patriot
Bank is great but customer service sucks. They talk to you like you are a criminal. They don't understand that banks are on the downfall. ? Fire the lady behind the counter.
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September 2023 by Michelle Seager
Though some of the problems I am having with them are, admittedly, my fault...they just mysteriously were putting my check deposits on hold. Originally, I was told that this was not new. I deposited a check yesterday with zero issues. Deposited a check today and it was held. I now found out the reason behind this. But I was never told that in the first place. And the bank manager was horrible. Ultimately my issue was resolved but, she was not pleasant to work with and definitely not trying to help me.Terrible customer service. I was told that I could not talk with the higher ups for this institution.... because "you can't"...I'd like to remind this credit union.... that it is a credit union and therefore owned by members...
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May 2023 by dorthy courtney
Great rates and friendly helpful employees.
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September 2022 by Sullivan Ludwig
Terrible customer service, and out dated technology DO NOT BANK HERE.
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October 2021 by Robert Santana
Great Staff!! Refinanced my Truck at 1.97%. Then I got an additional car loan Nobody.can beat there loan prices.?
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January 2021 by Matt M
Their loan rates are great, might be best in Rochester, but if you favor online banking watch out. They are way behind the times with their web site, charge you for mistakes that their own site allows you to make, and require you to jump through constant hoops to make changes to your profile. You'll also find that even when you think you've completed a change, you go back to find that it didn't work. Compared to literally every other bank I do business with, their online system is just a joke.
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April 2020 by Larry Harris
I have been using advantage for over 25 years now. I’ve gotten spoiled by the incredible service. The Browncroft Boulevard location is my favorite location. Today I noticed a problem with my auto payments. After 14 minutes on the phone Jacqueline had the problem corrected for me with little to no effort at all on my part.Can’t say enough good things about advantage Federal credit Union
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April 2020 by Stacy Calvin
Wonderful customer service and friendly tellers, managers and security.
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September 2019 by Dave S
Between the online service and the co-op with other FCUs, it's very convenient.
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May 2019 by Brent Lipani
Been going there for over a year to pay my loan, the teller Samantha has helped me almost every single time, and she is incredibly helpful, and polite every single time! I can be a bit clueless about filling out forms or providing the correct info, and she's always been patient and kind! Seriously she's made my life a lot easier with her help! I would give 6 stars if I could, because of the service I get!
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May 2019 by Jay K
Great bank, great service and amazing rates.
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October 2018 by ethan stephany
Lady was an absolute B!$@& when I couldn't remember what my address because I moved and told me to try banking with someone else never bank with them
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December 2017 by Heidi Joachimczyk
Friendly staff and incredibly competitive rates for savings and loans.
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February 2017 by Justin Re
Nice customer service
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January 2017 by galaxycraft20
The staff are pretty nice and the service is excellent.
