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February 2023 by Tracy Holler
We have been AT&T customers for 22 years. I had the best experience at the store with Trel. I can't say enough about Trel and how professional and knowledgeable he is. His patience and determination in resolving my issue when transferring my service over to FirstNet was very impressive. I am grateful to know superb customer service is a priority at this store and Trel is a great asset to their team!
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February 2023 by Tim Davcev
Great customer service, spoke with the manager Tim for awhile, made me feel welcome, solved all my problem and added new services with ease! Ty!
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January 2023 by Renee Shabazz
Lauren was very pleasant and helpful. Her time and effort was appreciated
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November 2022 by Earnest Daniels IV
Tim is a FANTASTIC associate. He helped my mom and I , answered all of our questions, got both our iPhone 14’s up and running, and made great conversation with me about football and crypto currency. If you go to Jefferson rd AT&T store ask for Tim he is the guy you want for all your cellphone needs.Go Bills!!!!!!!!!!!!
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October 2022 by Andrey Stakhnyuk
Tim was awesome helping me with my iPad data plan.
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August 2022 by Gerald Gause
Awesome sales rep. Very polite and thorough with the entire in store experience. Great employee and needed asset to the AT&T team.
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March 2022 by Michael Filice
Not sure that I’ve ever even taken the time to leave a review on anything but I had such a good experience here that I felt I needed to. Switching to a new carrier is always a pain and even though it took a while Ryan patiently helped us through it even when we were unprepared with some of our information. He knew exactly the questions to ask to get us a really good discount and new phones all while checking other customers in and making sure no one in the store was neglected. We are very pleased with Ryan’s service, patience, and knowledge.
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March 2022 by Madi Flinders
We had a WONDERFUL experience at this AT&T store with our sales rep, Ryan! He was incredibly helpful in sharing all of his knowledge with us. He waited patiently as we discussed different options and didn't pressure us at all. Very appreciative towards him and would highly recommend to anyone!!
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March 2022 by Ernie Ezard
I highly recommend AT&T on Jefferson rd. In Henrietta. We stopped there one night to see what they had to offer. We were greeted by Ryan. We ( me, my wife and one of the kids) started throwing questions at him right from the start. He politely and HONESTLY answered them without hesitation. He immediately started working on an account for us. (7 new lines and phones!) Ryan spent the next couple hours working on getting lines transferred, new phones activated and answering the ENDLESS questions we had. (We we’re not prepared) He found lots of deals and discounts that saved us a ton of $$! We were very impressed with how friendly and knowledgeable Ryan was! We greatly appreciate his help, courtesy, technical knowledge and ability to make such a complicated transaction so smooth and pleasant!
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March 2022 by Tonya Smith
We had a unique situation and staff was extremely helpful! My ex husband got a phone for my daughter and he is from out of state. They had ordered/shipped the incorrect case and protective glass, and it didn’t fit her new phone. We also wanted to turn in her old phone to help decrease the cost of the new one. It took quite a while, and some finagling but the customer service reps were able to exchange the incorrect items AND take the phone for credit toward the new one! They went out of their way to help answer questions we had on our account as well.
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March 2020 by Cate Archibald
Very great service
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March 2020 by Jose laracuente
I never write reviews, but I just want to give a shout out to OTTO , he is always so helpful and willing to go above and beyond. He helps me with my bills and makes me understand things about my phone that I don't understand. He is a really good AT&T Worker.
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March 2020 by SweetPotato Flying
Excellent customer service! ? ? The staff made my day.
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March 2020 by Luke Barnes
Have most popular phones with working display models
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February 2020 by Yohannes Weldeslassie
Otto was very professional. Very highly recommended.
