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September 2023 by David Cervini
Excellent!! Very helpful! Thank you to all at Austin-Spencer.
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July 2023 by Baby Juggernaut
Austin SPENCER BEST PLACE ITS NOT. Scam
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July 2023 by Todd B.
Used them many times for many cars over the years and always did a good job and at a fair price.
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June 2023 by Steve
Really nice place, honest family business and really fair pricing!
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May 2023 by Bill Lumburgh
Outstanding family owned shop with very friendly and accommodating staff. This is the best place to get an inspection as well as the crew here will help you get in and out quick. I'll be sure to come back here again for future auto work!
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February 2023 by Tyler Metcalf
I have now moved away from Rochester, but Austin Spencer has been the only collision shop I've used since I got my license in 2004.Great service, and great experience all around.Services: Brakes
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February 2023 by Crys & Joyce Cassano
I had had Austin-Spencer do work for me probably 15 or 20 years ago and was very happy with the service I received, so when a guy ran a red light and messed up my front bumper while I was out of state on vacation (and I also needed the new-to-me vehicle rustproofed), I made an appointment to have Austin-Spencer do the repairs for me again. That was on 11/10/2022; the price was a bit on the high side, but I figured if the work was done well, it would be worth it. I called at the end of December, as I had heard not a peep from them. The receptionist was pleasant and thanked me for reaching out, as otherwise they would have been the proud owners of a 2018 Dodge Grand Caravan front bumper! They scheduled the work to be completed on 01/12/2023; I dropped the vehicle off at 10:00 a.m., and they told me they'd need to keep it overnight. Fine. I didn't get it to them when they opened at 8:00 a.m., and they gave me a loaner, so not a huge problem. When I dropped it off, I asked the office manager to list everything that they were supposed to do, and the list included everything I'd asked for: replace front driver's side headlight assembly, as the seal was broken; replace rear passenger's side taillight assembly; replace entire front bumper; buff out foot-long scratch on the passenger side slider (they promised not to charge me for this; I was surprised, because while the scratch was not down to the metal and there was no visible dent, it was deep enough that my fingernail caught on it; I had thought it would need touch-up paint). And they were to do undercoating and rust-proofing (for $380, no less--another repair shop quoted around $200 for the same job!). I finally called them at 4:00 p.m. on 1/13/2023 to get a status on my vehicle, and they said I could come pick it up. When I got there, the owner (I think) told me it would cost a little more than the estimate. The "little more" was $176+ more! That may be chump change for some but for two senior citizens, it's not! (Oh, and did I mention one of the reasons for the increase in cost was that the parts had gone up in price since I was given the quote TWO months earlier? Had they ordered the parts then, there would not have been a significant price jump, I have to believe.) And when I got home and looked at it, the scratch is still on the passenger's side sliding door. Needless to say, I will not recommend this company to anyone, nor will I be back.Services: Auto body & trim replacement
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November 2022 by Charles Casadonte
Great mechanics and body shop. Been there a few times with a couple of vehicles for repair and collision work.Owner is a class act that is fully involved and cares!!
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August 2022 by mee4
Don't ever expect or ask about a senior discount! Not going to happen here-will most likely be returning my business to Irondequoit company I've dealt with in the past.Service: General repairs & maintenance
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December 2021 by Jake Joiner
My experience with Austin Spencer Collision started with an about a 14 day repair estimate. Those 14 days repair turned into an over 2 month ordeal, was painful every step of the way.Notable moments include:-Being was told the vehicle was be ready, but them later realizing they didn't repair the restraint system, while at the same time ending my car rental with Enterprise.-Then there was the laundry list of improper repairs once I got the car back. Everything from bad paint quality, to misalignment, even the trunk release latch being glued back together, and the list goes on.Including the return trip to repair all the issues resulting from the original repair, this was a 4 month ordeal. Objectively, this was the worst experience I've had with any company to this day, bar none.(I should probably add that this was all pre-covid)Services: Body & Trim
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November 2021 by Tyler R.
worst body shop in rochester! brought my car in for a 12 day repair was there 3 months! color didnt match, panels not aligned. wasn't even washed properly. worst body shop in rochester!
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September 2021 by Norman Best
Just wanted to give a special thank you to the guys that went above and beyond to help out my son. He was stranded broke down and Allen Austin catered to all my sons needs!! Yes, he did a miracle!! We will never forget the kindness and hospitality him and his employees showed towards my son.Thank you again !
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September 2021 by Sydney Lana
I had to get my lease fixed up before i handed it back in. They fixed the dents, the deep scratches, had my tints taken off, and replaced a door all in a week. My car looks amazing and saved me money by not having to go through the dealership. Shanley and Alan have a life long customer!Services: General repairs & maintenance
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August 2021 by Luke Johnson
Just got a simple oil change but they did it right and took the time to review how many miles my car specifically needed before another oil change. Or as other places just assumed 3000 miles even though my car is newer.
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April 2021 by Kevin Fitzpatrick
Excellent workmanship, great understanding staff that goes the extra mile to make sure the job is done right!!
