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November 2023 by Moraima Morales
I loved Avis, good price and good quality of cars ?
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July 2023 by Andy Steinorth
I rent from this location frequently and always have a good experience. However, for each of the last 6 rentals over the last 8-10 months the tank was 3/4 full when I picked up the car. It happens so frequently that it seems intentional. Check the gauge before you leave and let them know if it's not full. Overall though I have a good experience here.
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June 2023 by Regina VanDerhoff
recently my family and I were looking for a car rental for our long overdue family reunion in Nashville TN. our attendant at Avis rental company, in Henrietta NY, was so friendly and helpful and we were so grateful and just wanted to give a shout out to Victoria! and the gentleman that was working with her! you guys were great and we just wanted to thank you again for a great experience!!
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June 2023 by Joanne Cavallaro
Shawanda wins the Patience Award and Gold Medal for Customer Satisfaction. Her professionalism and courtesy at the Avis Rental Counter are unparalleled. She went above and beyond the call of duty for me; not stopping until I had a car that totally filled my requirements. There was a great selection of cars to choose from; and the prices were very competitive. Every employee was polite and efficient. I recommend renting from this non-airport site in Rochester, NY where you will receive not only a great price but personalized service beyond compare.
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June 2023 by Xile Smp
I have tried renting a rental For more then 2x and has always not gone through and was giving us the wrong rental and then he gave us many excuses first saying that the credit score was low and many more and they are saying the name is not the same and then when we put in the same information as said Then they said nothing has showed up I gave them the number and still referring as there has been nothing. They also need to improve to how to are talking to their customers as the man who sounds like a women was not polite..
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May 2023 by Marlon M
Made a reservation. Took an uber to the place. Got to the place and was told sternly by the girl that there were no more cars available without being given any alternative. Avoid this place like plague. Good luck finding their hidden location, by the way
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February 2023 by Michael Willoughby
Due to a system glitch I was allowed to book a one-way rental from this location when they do not traditionally book them. It wasn't caught until the morning I was to pick up the car. The manager of this location worked with other locations to find me a vehicle and it was a nice upgrade. I really appreciate the extra effort to get me sorted out.
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January 2023 by Marla Mangone
We wanted to recognize the outstanding customer service we always receive when we rent at Avis in Henrietta, New York. Working with Crystal and other agents like Victoria is always a pleasant experience. They provide professional and friendly service and most importantly, ensure customer reservations are honored with the best cars available. Additionally, Crystal works hard to accommodate last minute travel changes which is greatly appreciated. We will continue to rent cars from Avis when we visit Rochester and have already recommended this location to family/friends.
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January 2023 by Dawn Trevena
Having rented from other companies… I cannot say enough good things about the Avis in Henrietta.. the staff is always very friendly and helpful.. I have rented from this location numerous times and Crystal always goes above and beyond customer service.. she should be recognized and honored as a valuable employee!!!
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December 2022 by Sid Webster
Our dec 24th flight from rochester was canceled on friday 23rd so i reserved a car with Avis to pick up at the webster location at noon on the 24th with a one way to Albany. They are open until 1pm on christmas eve. At 11:50am THE DOOR WAS LOCKED. NO BODY SHOWED UP FOR WORK.After 30 minutes on hold, Avis rebooked the reservation to the henrietta office. It gets better. We got there at 12:45. Their door was locked too. At 12:55 as i finally get an agent on the phone, we see the employee sneak out the door and close it. We told we had been waiting, its still not close time. She says too bad, shes going home and shes not opening up again. SHE SHOULD BE FIRED FOR LOCKING THAT DOOR, LEAVING EARLY, AND STRANDING A CUSTOMER. I dont recall being that mistreated before anywhere. No compassion even on christmas eve. Thanks avis. Its been wonderful being a 'preferred' customer.
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December 2022 by John Jaroslawski
Crystal is the embodiment of great and friendly customer service. She puts the needs of the customer first and knows her business inside & out. There was a complex issue with my reservation and she sorted it out swiftly and in a professorial manner
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February 2022 by Jadeth Henry
Just recently rented a car from Jefferson location and worked with a girl named crystal. She was the best ever, I would recommend her and this location 100% she was amazing and such a great help!
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November 2021 by Emma Mamedov
Very bad and aggressive costumer serviceCrystal Vazquez promise my dad to get the discounts because he has a CDL. Instead of communicating with us. She was very rude and started to yell at us. This is my first time renting the car from this place and I totally will not recommend anyone to rent a car from this place.I am honestly not satisfied with this place. They are overcharging people.
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November 2021 by Louis Cianca
We were very impressed with Cristal at Frontier Commons in Henrietta, NY with how she went out of her way to accommodate us. She truly is an exceptional employee. Best car rental experience we have ever had!
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October 2021 by Alice Torres
I arrived about 15 minutes early and Crystal was the rep. Things went quickly and pleasantly. I was out of there in 10 minutes and on the road in a nicely cleaned inside and out Toyota. Car was great on gas. Flawless pick up and return. Could use some better signage outside but I was able to find it.
