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March 2024 by Chris Tytler
Quality of cars has continued to go down hill over the years. Location is understaffed and over booked with cars. Oftentimes not able to fill what was ordered. Issues with cars are more common these days. Most recently was put into a Jeep with bald tires and filthy interior. While waiting another customer had issues with expired registration. Seems that Avis is forgoing proper maintenance.Extra star just because they had a runner drop off a replacement car from Henrietta.
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January 2024 by Sarah Muhammad
The staff was amazing and their customer support was A1❤️❤️❤️
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January 2024 by Matt Michael
If I could give zero stars, I would. I booked a car for pickup at 8am on January 2nd, but no employees ever showed up. The hours posted on the door are 8am-6pm, the hours posted on Google are 8am-6pm, the hours listed on the website for pickup are 8am-6pm. I wasn't the only person waiting, either. I had to change my reservation to the Webster location which was 25 minutes away. Do not use this location, it isn't worth the headache.
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October 2023 by Jill Chudy
Awesome agent, car was the exact one I chose, was ready when I arrived and cheaper for same vehicle from competitors!
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September 2023 by Gina Lampman
Some of the staff was rude and we were charged for an extra day when we were there before the required time. No one said anything about this to us. Very sneaky and underhanded. When I called I was put on hold for 12 minutes then disconnected. When I called back I was told to call customer service. NOT A HAPPY CUSTOMER & WILL NOT BE BACK
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July 2023 by Adam Antine
Prepaid for a rental but when arrived the vehicle requested was unavailable. Thankfully they upgraded us to an even better vehicle, but unfortunately the vehicle had not been cleaned properly and smelled like weed. Loved the car, disliked the weed smell.
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July 2023 by Kimberly Morris
Don’t show up late for your rental they will give it away and leave you with little to no options
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July 2023 by M J
Great location, friendly and helpful front desk attendant, easy process to rent vehicle.
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April 2023 by Dani Rosario
Mrs. Sweets was amazing she made sure she got us a rental. Went above and beyond to make sure things worked out smoothly. If you go in and she’s there you’ll be all set
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April 2023 by YNC
The AC in the vehicle I got was broken .. .I picked up in NY and drove to FL needless to say from about Virginia to Florida I was sweating profusely.. it was very uncomfortable ... the vehicle (Dodge Durango) also had a piece hanging from underneath the vehicle that made a noise the whole time... Once I got to FLA i exchanged the Durango for a 4-Runner and that was a good experience but the drive down was horrific
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April 2023 by Autumn Jean
Ed is very nice and helps get you in and out, also the cars are very clean on the inside.
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March 2023 by Sheka X
The Rochester International Airport has the WORST customer service when it comes to its African American customers.After departing my flight I approach the counter to pick up and was adviced I was 4.05 short (shame on me) of my required payment. With such a small balance I suggested options (i.e. applying my wizard card number for the 10% discount). I was met with a STERN NO! With no other options given,outside of try someone else. I was stuck there with no assistance from her or EITHER of her constituents.Forunately I went to another AVIS location and was able apply the discount and all was well. Which only confirmed my initial suspicions and has caused AVIS to lose a customer
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February 2023 by Thomas Levans
Mr.Ed Williams made me feel like family. I live 2 minutes away from the airport, but I will drive 15 minutes to Mr.Ed Williams's location to rent a car from him, he's the best, a very kind person.
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January 2023 by adria delancy
Who's responsible to keep the customers safe? Cars,tired needs to be thoroughly checked, tail lights after each return. Feeling unsafe in these vehicles.
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January 2023 by MH
Car was pick up from a different location and returned here. I realized I left my ezpass when I got home. I called and spoke with a female employee who said yes it is at the location. I asked if she can put it in a safe place. She said yes I asked if she can document it so when I come and she is not there another employee will be able to know where is. Long story short for about a week I called to make sure I didn’t drive a hr and 30 mins for nothing ever one was clueless no one knew what I was talking about. I gave all my information and return date of vehicle. Week two went to location NOTHING I was told they was going to contact the worker who worked that day. Week 3 I got a statement from ezpass stating that my balance was low ?. How ? I don’t have it. Went on my account to see that $30 has been used. So if the employee confirmed it was there and it’s still being used so who got ? But anyway ppl after talking to customer service, ezpass the older guy at the location a lot of time wasted. No one is ever at the counter. Ezpass canceled ! A month later still no reimbursement, explanation, apology or accountability.
