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March 2024 by Joe DiBenedetto
There are to many peoplewith little experisnce
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March 2024 by Kelly Danks
Have been there couple times w/our newly adopted dog because his previous owner used Banfield. Wish it was closer to Farmington area though but they’ve been great! Because of the distance we have a vet that is local and only 5 mins away. BUT Will be going back to Banfield on Thurs. as our 2.5 yr old dog will be getting neutered. We are choosing Banfield as they are around $600-$700 cheaper and we have had very good experiences there. Same procedure but as we’re finding out, our local vet is a lot more expensive for the same vaccinations & allergy shots. It’s crazy! Weighing the difference between distance, time & overall costs.
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February 2024 by KARINA RIOS
I recently moved to upstate NY and transferred my pet care to the Banfield in Henrietta. Prior to this location we went to Banfield's in Boston and New Jersey. This was by far the best experience we have had thus far. From scheduling our appointment (for all three pets on the same day) to the actual visit and care they receieved. Dr. Gordan and Megan were absolutely wonderful, patient, and compassionate. They took their time to answer our questions and most importantly treated our pets with love. Very grateful to have found this location.
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January 2024 by Nikki Johnson
Always willing to answer questions when I can about my dog. They are always willing to get him in quickly when he needs to be seen and I very much appreciate that they do not discriminate against him being a pitbull
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January 2024 by Elizabeth Vergamini
Very professional.
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January 2024 by Carol Thompson, EA
Our dog was in pain and Banfield got us in. Great care.
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January 2024 by Valeria Martini
Very limited facility. They take your pets in the back and have you wait in the store unless you specifically ask to be in the room for the visit. They charged $95 for a booster shot that only took 5 minutes, after having me wait 15 minutes after the appointment start time. They charged for an exam as well as the shot, despite having not requested this or being there for it. Staff let me know this is their policy and it helps them function more efficiently- at the expense of the comfort of our pets…
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January 2024 by Rebecca O'Connor
I will post more after my appt on the 5th
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January 2024 by Alfredo Castillo
They took care of my dog. They are very professional and kind. Great service.
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December 2023 by Pam Bovenzi
I am so pleased that I could be with Sophie as she was examined. I haven't been able to do that since the covid .
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December 2023 by 卢田毅
Worst service! I brought one of my cat to do the dental cleaning, after that he got pretty sick and painful, after he visited the emergency room, he is diagnosed a very bad kidney disease, polycystic kidney issue, he had bleeding in the litter box and very painful. When I reached out to them, they did not put this as a priority issue, in which case I have to make another appointment and they cannot do some ultrasound and they don't have any internal specialist. Right now, my cat feels really bad, I have to bring him to Buffalo Orchard Park Vet Medical center. I would say Banfield is really suck!
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October 2023 by Robert J Johncox Jr.
Friendly and knowledgeable staff. Had many visits there with Alfie
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October 2023 by Michael C
Honestly, the value for paying for the yearly membership is very quickly going down. It's worth it for about the first year of your pets life, otherwise it's pointless. During an emergency you still won't be able to get in / they won't be able to do anything. Little to no benefit paying for this yearly. Not to mention PetSmart in Henrietta is filthy, dog pee (literally everywhere), crusted into every shelf and corner of every aisle. The risk of your dog getting sick in this store is high!
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August 2023 by L Mack
Always very caring and concerned for your pet's health. They take the time to explain everything and answer questions.
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August 2023 by Michael Szpak
Overall a good experience ...... however, kinda pricey ...... great front end service .... good communication ...... A-
