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November 2023 by Darrel Johnson (DJ)
I wanted to take the time to thank Jimmy. He has been a pleasure to work with. I am from North Dakota a long way from there and Jimmy help me every step of the way in purchasing my new car and made my experience enjoyable and easy. Jimmy thank you!! Volvo cars is lucky to have someone like you working for them.
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November 2023 by Rebecca Baker
We are new to the area and had owned, years ago, a Volvo. Our hope was to buy another Volvo-as, in our minds, they are the best, safest, most reliable family cars. Our children are nearing driving age, and this will be the car we use to teach them to drive…and knowing the car is as safe as is humanly possible makes this next step in our parenting experience a lot less worrisome!Jimmy DeGuzman worked with us and guided us through our purchase-process. He was knowledgeable, patient (as it’s been some time since I’ve driven a Volvo and our model is very upgraded compared to our last car!), and kind. When we were with Jimmy, he focused on us and us alone…we didn’t feel like a number in any way or that we were in a queue for attention. We also appreciated Joe and John in Finance. They were able to help us with questions we had throughout the process, and they were just so kind. We absolutely love our car and will most certainly return to Volvo of Rochester for future vehicle purchases.
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October 2023 by Susan Amico
I just purchased a 2024 XC60 PLUSFrom “Ruby”at Volvo Cars Rochester.I am a loyal Volvo car owner but felt very under-appreciated at my local Volvo dealership.When I contacted Volvo Rochester “Ruby”was extremely helpful to my search.Even though I called later in the day she had won my confidence by providing 3 options for me for the very next day.I drove 60 mile from my area to feel so welcomed and completely valued by Ruby. Which was an outstanding experience for me.I bought my new car within an hour !!!!She was able to find my exact color combo…Black/Blond XC60 PLUS & delivered it to Buffalo 2days later.Im over the Moon with my car and Ruby & John made it Happen !!!!Best experience ever!!!Ruby and John so glad I dared to go out of my area to find Volvo Cars of Rochester. My new car dealer!!!Thank YouSusan Amico
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October 2023 by Mary Cannon
I test drove a number of vehicles which were quite comparable. Upon reflection, the decision driver was our Volvo salesperson, Ruby Black. She was an expert and answered all my questions but even more impressive was her genuine support. In all our conversations, it was apparent that she wanted the best decision for me and my family. No pressure - just responsive, respectful and professional customer service. The buying experience was a pleasure and we will be back!
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September 2023 by Julia
Thank you to Volvo for the exceptional customer service experience when shopping for a car. All my questions were answered & Jimmy took the time to walk thru everything with me. Joe made the paperwork process seamless & quick. All the staff is so patient & kind. They made sure my child was happy & content during the whole process so she wouldn’t get restless while we were there. They were able to help me find what worked best for me & didn’t pressure me into anything I didn’t want to do. I will absolutely be back!
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September 2023 by Jonathan Brand
The entire sales experience was wonderful. Dennis Wiggins did an outstanding job walking me through the car's fancy bells and whistles, as well as answering any questions that I had along the way. My previous car was a 2013 Honda Accord, so it was a big adjustment for me - but Dennis explained all the differences extremely well. Having visited other dealerships prior to my purchase, the high-quality experience that I received at Volvo Rochester was a leading factor in my decision to purchase my car.
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September 2023 by Richard Lowe
The experience in purchasing our new Volvo XC60 T8 was fantastic. Ruby went above and beyond to ensure we had plenty of time to test drive the car. She responded quickly and put in a lot of effort to find the exact model we were looking for. The dealership is very nice, clean and comfortable and the process was a quick as it could be. Overall, a great experience. Thanks!
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September 2023 by Gene Hildreth
Alexandria was wonderful and made the entire experience a joy! I highly recommend her to anyone purchasing a Volvo! She certainly knows her cars! Not one detail was overlooked! She is a fine example of what true customer service is! Thank You Alex!
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September 2023 by Robert Welch
Over 20 years and several cars I've found this dealership excellent to work with. The service department is competent and thorough. Jimmy, in sales, has been great to work with through the purchase process, time after time. Highly recommended!
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September 2023 by Mike Gladstone
I just leased my second vehicle from Volvo of Rochester and I could not be happier. My salesman Jimmy DeGuzman helped me get up to speed in my new C40 recharge. He is knowledgeable, friendly and was able to answer any question I threw at him. Do yourself favor and stop in next time you need a vehicle!
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August 2023 by Lynn Cifonelli
Wonderful experience from start to finish. Despite being a busy Saturday Alexandria handled me like I was her only client.. only she had a least one or two others that she was helping as well. She got me into the car I wanted without a lot of haggling.. so refreshing!!. Left there feeling I got a good value and an awesome car!! Definitely recommend Volvo Cars Rochester!
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August 2023 by Traci McElroy
We had the Best Experience working with Jimmy at Volvo Rochester. He really spent the time to explain the vehicles to us as we are new to Volvo. I’m loving my new car and recommend this dealership and ask for Jimmy when you stop in!
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July 2023 by Melanie Aitchison
Jimmy was really great and patient thru the process. Car shopping is never fun, but there was no pressure. Jimmy was responsive and attentive to what I was looking for and we were able to get a great car for the price and terms we were looking for. The delivery of the car was top notch! Great experience!
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July 2023 by T C
Excellent customer service. I was in Rochester visiting family on Saturday, when the Check Engine light flashed on my XC60. I stopped at the Volvo dealer and asked if the Service Department could take a quick look as I had to drive back to VA the next day. I learned the Service Department was not open on Saturday (but it will be open Saturdays beginning July 8) . My good luck was that the Sales Manager, Erica, was extremely helpful and spoke with the Service Manager, Nicholas, who just happened to be in on his day off to take care of a few things. Nicholas ran a diagnostic program, determined the spark plugs were misfiring, and then personally changed the spark plugs for me and made sure all the fluids, etc were full for my 9 hour drive back to VA. Excellent service; if I lived in the area, this is the only place I'd have my car serviced. Thank you Erica and Nicholas!!
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July 2023 by Teresa Holmes
Jimmy DeGuzman was truly outstanding in finding the right car for us at the right price. We love it. That’s because Jimmy really listens—and gets right to work finding the perfect match. That was our experience. He made the entire process a pleasure.
