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March 2023 by David G.
The Greece location is terrible. Empty coolers with empty boxes, nothing restocked, don't have items they had in the past. The store in Henrietta is managed much better. I have a big problem with this considering I pay a fee to shop in their store. I sure do miss the Sam's club.
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December 2022 by Robert M***
If you want something with your coffee this is the place.
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October 2022 by Gina B.
We ordered 3cases of ensure online. Went to customer service desk and nobody was in line! I gave them the order number and the lady called it back on a walkie-talkie. About 3 min later Sierra brought a cart for another online pick up that wasn't even in the store. She went back to the area where the online orders are kept but stopped and talked to the cashiers at self checkout for over 15 minutes! I went back and told the customer service lady we still didn't have our order. She called again on the walkie-talkie and a guy came and asked our order number. I asked him what Sierra's name was and he said he didn't know. We went thru self checkout and I was able to get her name. Batavia -BJs online is a lot more efficient.
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July 2022 by Robert Muir
If you want something with your coffee this is the place.
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May 2022 by Lex C.
this place don't have half of the stuff they have in-app coupons for, waste of time!, being a big building I don't understand how don't have the stuff they in their paper ads, managers not paid enough????
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December 2021 by Bernard E Lyons
most of the electric carts were broken and the staff was not at all helpful.
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October 2021 by Lydia C.
This rating is for the Tire Center, specifically. I'm from the South, so I'm not used to having to add air to my tires to make up for the pressure drops in cold weather. I was a bit at a loss for what to, but when I stopped by, they checked my pressure and filled to the correct PSI for free. The service guy was really friendly and helpful. I didn't even need to be a member!
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September 2021 by Google user
I love BJ. This shop is smaller so doesn't have as many choices as bigger stores
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May 2021 by Larry Spencer
TheAsshole greeter at the door that said I had to wear a mask but gentleman in front of me she didn’t say a word.
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April 2021 by Katie M.
I don't come here often for groceries but often for gas. Today I ventured into the store for a few things. They changed the policy to now requiring a membership to get in.. its something they should have done since day one. It delayed progress even entering the store because people didn't have their cards out. I wish they would have a sign posted stating the change.. after all they have mask signs everywhere. For being around 1pm the store was quite busy. There never seems to be down time to avoid crowds since covid. literally they have rearranged most of the set up before it was because of low stock and items due to people hoarding items.. now it's just all rearranged. It was quite a pain to get everything I was looking for. The store was incredibly clean. Check out was a breeze and quick. The exit was a bit of a pain since they only had one person checking all receipts. So there is always that one customer that had to be a pain and complain. Since only one exit and one entrance we were stuck there for awhile.
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January 2021 by Lori Brayton
Clean and fully stocked
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December 2020 by Jenny Green
has horrible customer service for both tire center and store. extremely unorganized AND unprofessional.
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September 2020 by Dee dee Hintz
I love BJ. This shop is smaller so doesn't have as many choices as bigger stores
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May 2020 by Martha B.
Visited 5/18. No signs saying masks required. Multiple shoppers with no masks. The staff had obviously not been instructed on wearing them properly as they were not covering their noses. I saw two staff take their masks off as they were heading to the break room. I asked my cashier "are they not requiring masks?" And he said no. What other health guidelines are they ignoring?
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April 2020 by Chris G.
The rating may seem kinda high but let me explain. It's a bulk store! So I expect to go in and find things in bulk, nothing fancy. The only real issue I have is that they don't have a good variety of spices, and I can never get bulk onion powder! It seems like a small thing but for someone who makes his own seasonings and rubs for bbq; if I could get all my bulk spices and powders in one spot it would be perfect. Also, recently I bought nectarines. They looked amazing but were brown and overripe i think on the inside. I turned them into jam so I made it work but I was disappointed. Other then that I love bj's and will continue to shop there. I will just be careful with produce more now.
