May 2020 by Ld Ellis
VERY NICE CUSTOMER SERVICE-GOT FLAT TIRE AND CUD NOT GET LIGHTS WANTED FOR OUTDOOR ALTAR RIGHT AWAY AND WHAT DID BJ'S CUSTOMER SERVICE DO-THEYYYYYYYYYYYYYY HELD THE LIGHTS I NEEDED TILL GOT VAN FIXED----SOOOOOOOOOO GRATEFUL-THEIR LIGHTS ARE SHININ RED WHITE AND BLUE ON MY OUTSIDE JESUS MARY AND JOSEPH ALTAR AND GOD BLESS US AMERICA SIGN AND OUR AMERICAN FLAG----GOD PLEASEEEEEEEEEEEEE COVER THIS CORONA VIRUS WITH ONE DROP OF JESUS' MOST PRECIOUS BLOOD AND MAKE IT DISAPPEAR FRO
March 2020 by Jasmine Valle
BJ’s should not hire nervous & jumpy employees who quiver at customers as they are approached & not rudely yell at them to: “MOVE ALONG, GET SIX FEET BACK! YOU’RE SUPPOSED TO BE SIX FEET BACK!!!” At the main entrance by a female staff member handing out disinfectant wipes, mind you she was behind a cart with plenty of space. Then at Customer Service another Staff lady practically jumped backwards & I never crossed the yellow line in front of the counter. I literally leaned fo
March 2020 by Taylor H.
My employer was offering discounted memberships to BJs and Costco. Considering this was closer to our house, I jumped on this opportunity. I got my fiance and I the 20% back membership. Signing up was easy and picking up our membership cards was stress free. We walked around the store a bit and browsed while shopping. We had never actually taken the time to see what BJs offers. My fiance and I decided when we redo the basement, we will be buying out TV from this store. We loved that everything comes in a big bulk box or bag. We have storage shelves for food so this works perfectly for us. We absolutely loved the meat section. They sell all sorts of goodies that my fiance cannot wait to purchase for pellet smoking. It is going to be a great summer for sure.
March 2020 by Sean Marshall
The prices were much cheaper than the other stores, and everyone was very friendly. The only problem is they rarely answer the phone.
February 2020 by Geri Penz
Best tire buying experience ever! Thank you for the awesome set of BF Goodrich all season winter tires installed in less than an hour and at an awesome price nobody can beat!
January 2020 by Miles L.
I get my gas and some of my cleaning supplies here. I like the fact that I get to use coupons to cut down the prices. It's clean and they have the supplies organized. It's nice to have this store since Sams club closed. Keep up the good work Bj's.
December 2019 by darrick mcknight
Everything you need in bulk at an affordable price
December 2019 by Tory P.
Growing up I used to frequent this BJ's Wholesale Club location. I have been here SEVERAL times shopping with my family. We always loved a good deal. This location has lots of TVs, electronics, and other odds and ends for purchase. Things always seem to be in stock too. This location's warehouse is quite large and usually clean. Parking at this location is never a struggle because of the large parking lot it is located in. And it is conveniently placed across the street from Marketplace Mall. Other stores in the area are a bit lacking though - not really a spot that I WANT to visit. It just sad. This location does also have its own gas station - woo! My last visit here had something lacking. I was just not really impressed at all. In the past year, I have become a Costco member. I much prefer Costco over BJ's. Costco seems to have trending products, better clothing selection, more organized store, more friendly employees.
December 2019 by Mike Joyce
Better prices than Walmart actually, and you can use coupons so it's better than Costco.
October 2019 by Lex C.
The girl with the dreads in the front Desk needs a better attitude with customer service
August 2019 by Kris Wolski
Great price for grill propane tank refills
July 2019 by Dane Chan
The workers and they're not very friendly when it comes to minorities and they take their time to do the work on your car then move very slow I just went for a balance and rotation of my tires and he tells me it's going to take 45 minutes which it should only take about at least 15 to 20 minutes to do a tire rotation and a balance BJ needs to step up their game at the tire department really bad customer service
July 2019 by Brenda Spinks
They let people assault their minor age employees!!! Spitting is disgusting and a reason to go to jail after beating the brakes off a nasty customer. Bring Sam’s Club back
May 2019 by Linda Wheeler-Romig
I have always loved shopping at BJs. In the past I have always gone out of my way to drive to BJ's for all of my gas. But now your gas prices are the same as all of the other gas stations much closer than BJs. Now your new procedure for getting lower prices on gas requires going in and buying multiple products that you really don't need right now. It is a real hassle and I am very disappointed that BJs his adopted this policy.
April 2019 by Gerald Newport
An out-of-town driving my sister's car tire lights came on they check the tires for free checked all four of them deflated and inflated the tires didn't charge me a dime these places don't exist anymore!
March 2019 by Robert Holland
The shop got me some quality tires at a good price. Took a little while to install, but they were pretty busy at the time, so that's to be expected.
February 2019 by Stephanie Davis
BJs filled my left contact lense prescription wrong and then implied in a very rude, patronizing manner that I was mistaken as I sat there with the prescription and box of lenses in front of me that clearly were wrong. Then they told me they wouldn't offer a refund because the box was opened and they no longer sell contacts. So now I get to walk around with a blurry left eye and headache for a week while I wait for 1800 Contacts to send the correct prescription.
January 2019 by Chuck Reinke
Good pricing, and they completed our tire installation when they said they would.
December 2018 by Jon B.
Have been a member of this club for a year now, honestly as a former Sam's Club member I prefer Sam's Club, but they're closed. I don't shop a lot here, but membership is only $25.00 compared to $60.00 at Costco, Costco is nicer, if I used a wholesale club a lot I would switch. Anyway, this place is fine, stocked well, good selection, clean, prices are good for large quantities. My only complaint (and I see it mentioned everywhere) is the entrance, such a weird and awkward traffic flow, it's like they purposely created a bottleneck at the entrance/exit for some reason? No clue, but terrible traffic flow. If you use wholesale clubs, this location is fine, Rochester only has 2 now, so this is the lower end, Costco is the nicer end, happy shopping.
December 2018 by Zach Mendes
Had to call 3 times before someone even answered the phone. Set an appointment finally. When I showed up to the appointment, there was no record of it and they said they couldn't help me out since I did not have an appointment.
December 2018 by Adrian Boeheim
No service left on hold forever
October 2018 by Darren S.
This place never seems to enough registers open and the ones that are open seem to be flashing for a cust ser rep. The front entrance just trying to get in or out of the store is so narrow. Also the process at the end where a employee checks your cart and punches your receipt is a awful idea. Slows the customer from leaving and creates confusion and a bottleneck at entrance ,and impossible to get to or from the service desk. Thy he employee cant possibly check every item in your cart so what is the purpose of this at the end???
September 2018 by Josh Shechter
I tried so hard to do business with them but they always found an excuse. You would be better off taking your business elsewhere.
July 2018 by Bob Johnson
This is the worst experience I have ever had for a tire wheel balancing problem. Wheel weight fly off for the third time since having tires installed a month ago. Glad I have it documented so when it causes damage to car behind they can go back on BJs because they are liable. Customer representative doesn’t even look at you when talking to him like he hasn’t got time for you. I was the only one there at the time. Store manager doesn’t seem to understand the safety and liability of workmanship of the products they service. Employees do not seem knowledgeable and don’t even seem to want to be there. Never again.
June 2018 by Caitlyn R.
BJ's store, offerings and customer service has declined significantly since the opening of Costco in Rochester. When comparing the two - they are not even close - as Costco is way better. In rating BJ's on its own I would say it always has and still deserves a 3 star rating as it is just your average wholesale store. To improve BJ's status they need to increase the amount of vendors they offer in addition to their samples. The customer service was just not there - they need people going around asking if they can help the customer. The prices are over all a good deal and especially when they have deals on their laptops.