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February 2024 by Matthew Sullivan
No thanks! App does not work properly, signs out and add to order does not work after you place order. Every time I have pickup here it becomes an ordeal of items missing or incorrect. Sadly the auto renewal was turned back on by shopping inside and BJs having the option to automatically enroll setup to manually choose to turn off auto renewal keeps the memberships to BJs. Costco is wildly better and I will be going to them the day after this membership is done.
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December 2023 by Michael Fredericks
Not to bash any individual that works at this place, but overall, I found it to be the worst experience when buying and taking care of tires. I had to visit three times before getting my tires installed due to no communication on delivery, there's no way to get anyone on the phone to make an appointment, and now that I have a flat they are closed 3 hours early with no one there. The amount of time and gas I have spent is not at all worth the money I saved. 0/10 do not recommend.
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August 2023 by Mary Kostiw
getting tires on today.very efficient and nicekeep you updated while working on your car. awesome people who work here
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August 2023 by Esther Hwang
Entered to get tires replaced. Found the rep on the right hand side, and while he didn’t even glance or acknowledge our entrance, I said hello. He looks up with a glare asking, “ What do you want?” I’m just baffled at this point and although I ended up saying I wished for tire replacement, his gaze and attitude left a despicable impression. We left the store, and we saw him walk out and get into a customer’s car to drive off with unreasonably high speed in the parking lot. I don’t understand how BJ’s could hire such imbecile and incapable person to man the front desk.
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March 2023 by Robert Appleton
Went back to have 2 week old tires checked for vibration in car after I was told they would check the balance when I made the appointment. When I got there the first individual refused to look at it. Eventually found the person I made the appointment with and he found the never cleaned the surface of the wheels be fore inststalling the tires causing the vibration. He than check the balance and rotated the tires. They had no tool to relearn the position of the tpms sensors.really. a tire shop. Now have to elsewhere to have that done. Unexcetable. Poor service.
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March 2023 by David G.
The Greece location is terrible. Empty coolers with empty boxes, nothing restocked, don't have items they had in the past. The store in Henrietta is managed much better. I have a big problem with this considering I pay a fee to shop in their store. I sure do miss the Sam's club.
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December 2022 by Robin Dulniak
AMAZIING SERVICE TODAY! My son had an emergency today with the tire on his car. The mechanic tonight was very helpful and was able to make a temporary fix until we can get a new valve and sensor replaced at the dealer. With this repair he made it possible for my son to drive to work tomorrow. We are so grateful for all of his help.
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November 2022 by Tamikyo Taylor
I made an online purchase which was to be charged to my EBT card. they charged my EBT card and my debit card which didn't have the money in it and caused my account to be overdrawn. I am experiencing multiple NSF's because of this and they don't want to compensate me for the inconvenience and their mistake.
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October 2022 by Gina B.
We ordered 3cases of ensure online. Went to customer service desk and nobody was in line! I gave them the order number and the lady called it back on a walkie-talkie. About 3 min later Sierra brought a cart for another online pick up that wasn't even in the store. She went back to the area where the online orders are kept but stopped and talked to the cashiers at self checkout for over 15 minutes! I went back and told the customer service lady we still didn't have our order. She called again on the walkie-talkie and a guy came and asked our order number. I asked him what Sierra's name was and he said he didn't know. We went thru self checkout and I was able to get her name. Batavia -BJs online is a lot more efficient.
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September 2022 by Linda Lee Holden Sarat
We love BJs This location is our neighborhood store. So often however they run out of sale items and we have to go to another location. Great prices, great gas prices
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August 2022 by Luis
It's been over 2 weeks and still waiting for my tires+installation, and they don't answer the phone. WORST SERVICE EVER, DON'T WASTE YOUR TIME!!!
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April 2022 by Brittany Sunday
Went today for air in tires!! Best!! Services!!! Ever!!! Thank you to the man working the counter!!! 20 stars!!!
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December 2021 by Bernard E Lyons
most of the electric carts were broken and the staff was not at all helpful.
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November 2021 by Charles
My father ordered and PAID for his tires TWO months in advance. He was told the tires were in stock one week before his appointment. A few hours before his appointment, they call him to tell him his tires are not available and he has to wait 6-8 weeks!!! Unbelievable...
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October 2021 by Lydia C.
This rating is for the Tire Center, specifically. I'm from the South, so I'm not used to having to add air to my tires to make up for the pressure drops in cold weather. I was a bit at a loss for what to, but when I stopped by, they checked my pressure and filled to the correct PSI for free. The service guy was really friendly and helpful. I didn't even need to be a member!
