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December 2023 by Thomas Tuchrello
Love the place
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September 2023 by bob nowak
Outstanding service and I didn't even buy anything. I needed a part for a Dura Faucet and could not find it anywhere. Brad's checked and Dura does not sell the part separate, you have to buy an entire assembly for $50. Brads thought that was stupid like I did and they contacted Dura and got them to send me the part for FREE ! Going above and beyond for someone and not asking for any $$ says a lot about Brads ! ! ! Well done indeed.
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September 2023 by Jim Coccia
Would not recommend. If they break your exhaust system they won't fix it. The say "it's a result of New York's weather". Stay away
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September 2023 by Loretta Fendrock
Nice people, ultimately didn't get a trailer hitch but very much appreciated they took the time to look at the car to determine if it was safe to put one on!
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June 2023 by Tony Fiala
No bull. Great service. Willing to listen and work with my needs. Great deal on the brake controller I needed for my truck. Will use Brad's for all future needs. This is the kind of local place you support over using Amazon, etc just to save a couple dollars. Word is bond.
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May 2023 by Shawn Campbell
Absolute PRO's who get stuff done. I could not give them a higher recommendation, they were AWESOME! Great Customer Service in addition to professional work.
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October 2022 by Michael P. “Mike” Goodman
Brads trailer service has always been kind and courteous and helpful with all of the needs for trailers for my business I would highly recommend using them if you need to rent purchase or have repairs done to your trailer in the Rochester New York area
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September 2022 by Dan Vahl
The people are very rude here, do not care about customer service at all. Waited all day for a 10 min job to be completed then They never called to tell me it was done.. no consideration for peoples valuable time.
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September 2022 by Christopher Galayda
Usually have the parts we need but the guy with the pony tail who looks and acts like he hates his life and everyone who comes into it drives a lot of people and business away. This is our last ditch effort place if we can't find something
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August 2022 by Ken Hastings
My deepest apologies for calling and interrupting you. We were just inquiring about spending money at your store. We’ll use a different number from now. Thanks!
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August 2022 by Michael Thomas
Experts. So fast I didn’t even get comfortable in my chair before they were done installing my hitch.
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June 2022 by Michael P. Goodman
Brads trailer service has always been kind and courteous and helpful with all of the needs for trailers for my business I would highly recommend using them if you need to rent purchase or have repairs done to your trailer in the Rochester New York area
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May 2022 by Brian Valder
It was a huge hassle from the beginning they make you get your own parts because they don't have them in stock, than they don't even use the parts that I went out of my way to get, charged way more than the estimate, didn't have it done when they promised so I said nvmd ill come get it and do it myself but than they went ahead and did it anyway ill never do business there again save yourself some hassle and go somewhere else
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March 2022 by Zach E.
They are the best trailer repair shop in Rochester. I have went several times for two of my trailers and I always left happy. The staff does straight up honest work and they are good at what they do. I recommend this place to all of my friends and I still thank that one friend who first pointed the way to Brad's.
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November 2021 by Joe Schneider
I paid to have a 5th wheel hitch installed and they refused to finish the job after I payed for it.
