-
November 2023 by Dennis Coleman
Maintenance Advisor (Mike) was friendly and easy to talk to. Shop is close to my home. Dropping my car off easy and revealed system for after hours vehicle pick up that I found very convenient if I would ever need to use. Work I requested was completed and a text was sent advising/recommending further services. I was advised when Work was completed.Services: Air & cabin filter replacement
-
November 2023 by Irene
Great service & communication facilitated by texting option: Browncroft Garage followed up on their work and quickly found time to complete the job. They want satisfied customers and go the extra mile to reach that goal.
-
November 2023 by Chad McConnell
The garage is very helpful and get the job done efficiently. This last visit was on late Friday (they were closing up) and my tailpipe had fallen off. I had it towed to them and Monday they looked at it and told me it was able to be done that day or by the next morning. The next morning it was done. Picked it up and was fine.
-
November 2023 by Ibrahim Mohammad
I think the two most important qualities to look for in a mechanic is honesty and quality service. I can attest that BCG has both qualities in addition to a high level of professionalism. Everyone I met there was knowledgeable and pleasant. For example, on my last service Mike took the time to answer all my questions honestly which allowed to make a well informed decision. I highly recommend them in Rochester.
-
October 2023 by Craig Wittman
Browncroft Garage has the best technicians ever. They are honest and trustworthy. My parents trusted Browncroft garage to maintain their vehicle back in the 70’s.My car which has over 140,000 miles runs like a brand new car since Browncroft Garage has been maintaining it.
-
September 2023 by Lissette M Dernier Dominique Travel Agency
It' was a wonderful experience! They are friendly and understanding, as they accommodate the clients needs, as best as they can.This was my first time at this family, repair garage. Highly impressed with the diagnostic system they use. I've never seen such a full report and mind you, with pictures ofeach different part, of my own Acadia, that need attention. Well, repair! This way you can get it All done, or gradually take care of the repairs needed.This introduced a trustworthy family business that I can trust. We can, especially today, appreciate this operation, in our Browncroft community, And, beyond.TY Lissette
-
September 2023 by Warren Miller
Quick service & very trustworthy at Browncroft Garage! Worked with Scott Posadny, owner, Dan VanHuben Service Advisor and Mike Toner Service Advisor on a general maintenance plan and repairs for my Lexus. They were very knowledgeable about potential issues before getting into it & were able to get it fixed very quickly. I would trust them with any future repairs, I would not take my car anywhere else.” – W Miller.Services: Transmission
-
September 2023 by David Mowry
Oh. My. God. This place is absolutely the best repair shop I have EVER visited. Not only do they take the time to explain what needs doing, they take photos of any parts that need repair, and text them to you. The service experience was impeccable. The know how to do it right!Services: Auto engine diagnostic
-
August 2023 by Christine Staebell
We had some car problems while traveling through Rochester, and Browncroft garage was recommended by another shop. We were seen immediately by the owner of the shop who went out himself with the code scanner, diagnosed the problem, and made a super quick repair that fixed the problem immediately. He did not charge us a cent, gave us a thorough explanation, and even offered recommendations of what to do if we had problems in the future. We are blown away by this shop’s honesty and exceptional customer service, and recommend them highly.Service: Electrical repair
-
August 2023 by Jennifer Tsay
Omg LOVE the team that works there! They are friendly, helpful, knowledgeable and helped me right after I had been rear ended nearby. They did wonders for my car and didn’t overcharge - I would send anyone here - cannot recommend highly enough!!
-
June 2023 by Linn Lee
Fantastic experience! Mike was excellent at communicating with me during the day. This is the most efficient Auto Garage I have ever worked with. All of my requested checks and repairs were completed within the day and I am very happy with how well my car is now running. Such a pleasure doing business here, I'm actually looking forward to my next scheduled maintenance!Services: Auto engine diagnostic
-
June 2023 by Christina Krewson
The team here has been so helpful and generous. Super supportive and clear, which is great (for someone like me who doesn’t know much about cars; and drives some in pretty rough shape!). They have gone out of their way to help with some of the old vehicles I’ve drive, and the quality of service is superb!
-
June 2023 by jacob bonar
From initial meeting with Scott to follow-up texts, I knew I had been referred to right place for my cars issues.Options were fully explained and use of email/texts to confirm services made for a very comfortable process. Car repairs can be stressful! Not at Browncroft Garage!!! Any future issues that occur, okay, I know where to bring my vehicle.Redline Transmissions referred me, so Thank-you to Joe!!!Services: Steering & suspension repair
-
June 2023 by Ben Taylor
I've been relying on Browncroft Garage for over twenty years. Hands down one of the best auto mechanics in the city. Very knowledgeable, ethical and willing to cooperate with you. Browncroft Garage are good people.Services: Steering & suspension repair
-
June 2023 by Lynne Payton
Very professional shop! Great communication on everything that they found, answered all my questions before my approval to proceed with the work. Had my car finished by the end of the day as promised. I would highly recommend Browncroft Garage!Services: Air & cabin filter replacement
