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September 2023 by deborah Killaby
Owner is friendly and honest. Mechanics are great.
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February 2023 by Mindy MacLaren
I got a flat tire in Victor and chose this service center to have AAA tow my car to since I live nearby. Even though they were not expecting me, they were very helpful, and Bob even remembered me from a previous visit with a different vehicle. While working on my car, Bob communicated with me before doing anything and got my car back to me quicker than I had been prepared for. They were very easy to work with, affordable, and capable, I will continue to go to Browncroft Service Center and will encourage my friends & family to go there as well.Service: Tires
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January 2023 by Dave DiNatale
Been going to Browncroft in/near ER for a year point five now and Bob and Joe have never, EVER disappointed! They are honest, fair, great people that I entrust my Buick with and enjoy seeing and interacting with. They have always told me what repairs I should do next with my car, and I have no problem recommending them to others.
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January 2023 by Michael Coscia
Bob was great throughout the entire process. Diagnosed my car’s problem, updated me on what he considered best, explained his thought process in detail, and fixed the problem. Definitely recommend.Services: Auto maintenance
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January 2023 by William Ciardi
AAA towed my car here for a flat tire. Took a few days for the tire to come in and they replaced it promptly when it arrived. Good shop that I recommend.
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November 2022 by Jeremiah Ubbink
I brought my truck in for tires to be put on and an inspection. They got the initial inspection and tires done but told me some reason why I cannt pass the inspection. I asked them to fix the light then waited 2 hours till I decided to go see what was going on. The guy working on my truck said sorry I was running errands.Services: Tires
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July 2022 by Emma MacIntyre
Had a tire blow out on my minivan. It’s a very old car that is hard to work on. They helped me in a very timely manner and were kind, courteous, and honest. I was nervous because it wasn’t my usual mechanic, and it was AAA recommended, however I will go back after this experience :)Service: Tires
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June 2022 by eric ferreri
These guys are my go to now. All repairs are expensive everywhere. I need to trust someone. Their repairs are solid and done usually before the time quoted. Highly recommend them.
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May 2022 by Megan Bucklin
I’ve taken several different vehicles to Browncroft Service Center and have received excellent service each time! Bob and his team are very professional and are willing to work with your schedule to make sure your vehicle is serviced in a timely matter. The affordable cost of service, great customer service, and quick turn around time will keep me coming back.Service: Vehicle Inspection
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April 2022 by Brianna Bendov
Bob was a very reliable honest person. I took my Volkswagen in to be repaired/ get diagnosed. He informed me throughout the whole process. He let me know if he could do the repair with confidence. Thank you for all of your help! I sure will come back and recommend others here.
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January 2022 by Garth Howell
Glad I found this shop. After getting quoted way to high at another shop, came here and the job was done right and with great service. Not going o go anywhere else anytime soon. Thank you!
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October 2021 by Seth Waltz
Browncroft garage is an old school repair center. The kind of place you’re always looking for and can hardly ever find. This is the place you want to get your car fixed. I’ve been looking for a new mechanic for a couple of years and I’ve had to take my car to dealers and other people for repairs in the interim. Pretty much all bad experiences. Browncroft garage is my new mechanic. These guys you can trust.
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September 2021 by Francis Munusamy
Bob is the best mechanic in Rochester. Honest, thorough, reasonably priced. He does all my repairs for my Honda Civic. I would not consider having anyone else work on my car!Services: Wheel alignment
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July 2021 by Emily Smith
I had my stick-shift Hyundai Elantra repaired here last week. Another mechanic had tried to repair it but misdiagnosed the problem. Robert took on the challenge and figured out the problem (burned-out clutch) right away. I appreciated that he was completely honest about how long it would likely take to get the parts, so that I could plan alternative transportation. He repaired it for a fair price, and was able to refurbish the flywheel (an expensive part) rather than replacing it. Even though he was having a busy week, he kept me informed the whole time and even repaired it ahead of his estimated time frame. I also appreciated that he let me know what my teenage driver may have done to the clutch to cause the problem! :) I will definitely be coming to Browncroft Service Center for my repairs from now on -- I highly recommend them!Service: Transmission
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June 2021 by DJBTMD
Due to being previously ripped off at another local garage, I switched to Browncroft Service Center a couple of years ago. I am very pleased with the service and I really like the owner, Bob. He is a great person to work with and I trust him. The trust part is of the ultimate importance. For anyone looking for reliable and trustworthy auto service, I recommend Browncroft Service Center without hesitation. The only other person I would trust as much is my father, so that puts Bob and his business at a pretty high level. BCS will be my go-to auto service provider for years to come.Services: Brakes
