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January 2024 by Jerry V. Stephens
Rented a Toyota Tacoma for the weekend. Truck was really nice and was surprised that it was a TRD OFF ROAD 4X4. BUDGET WAS REALLY CHEAPER THAN OTHER RENTAL COMPANY!!!
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December 2023 by cookielachance
Victoria is the most friendly, professional, knowledgeable and reliable representative I may have ever met. She is truly an irreplaceable asset to this location and I completely appreciate her!
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December 2023 by Ehsan Ghotbi
The pick up location was fine. Everything was smooth and the car was ready.
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September 2023 by April
From renting my car online to dropping it off, my experience was great! The two employees that helped me were awesome and quick! The car I rented was nice and in great condition! Will rent from here again!
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April 2023 by Dorothy Greer
I tried Budget because Enterprise wants to charge me $30 to $40 more in Henrietta than if I went to the airport to get a rental. So I went online and got a reservation. When I got to Budget, I was told there were no cars available. I then had to go to Greece in order to get a car. Small location. One employee on staff. Feel sorry for them. It's not their fault corporate is incapable of running a business. They could beat out Enterprise price wise if their corporate office would employee it properly and give them cars.
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April 2023 by Mahendra Choudhary
I feel Budget is the best when it comes to renting and dropping off the car at the same location. However, we don't get any offers/cars to rent from 1 location and drop it at another. In that case, I had to rent it from other car rentals. I like Budget a lot and I hope the above request gets its value.
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February 2023 by Matthew Kennedy
I dealt with this Budget location for my first time. I was greeted by a woman named Victoria who was a pleasure to work with. She was kind, informative and punctual. She is surely an asset to this Budget location. She manages to tackle not only the customer service end but, cleans, organizes and keeps a record of maintenence of the vehcile. If you're thinking about renting a car go to Budget /Avis on Jefferson Rd Rochester NY!
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December 2022 by Скотти Моиор
I have went to this location on several occasions this year. The manager is a pleasure to work with and has always been very professional. This is the only car rental place I will go to in Rochester. Highly recommended!
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November 2022 by Ryan Leahey
The seatbelt alarm for the passenger seat went off the entire time I had the car. I had to buckle the seatbelt with no one in it.
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September 2022 by Thomas Powers
The reservation number we were given was for someone else and there were no cars available. This is an issue with corporate Budget Car Rental, the people working at this location tried to help as much as they could.
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August 2022 by Lonnie Pollocks
There are several things that troubled about this rental: Wrong class of car, Not being able to get the vehicle at the time promised, and office not being opened for return. Firstly, the class of vehicle ordered was not available. I requested a Camry and got a kia Sportage. Secondly, I came 1 hour early for pick up and was told I was too early. I had to wait over an hour after I I came back at the correct time. Also, the vehicle I got was not clean. Someone had inscribed wash me with a happy face in the review window. Finally, I returned the vehicle to the pickup point and no on was available. I ended up calling customer service to get the okay to return the vehicle to an alternate location. I will rent from budget again, however I will only rent from the airport location. I am going to blame this issue on short staffing.
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August 2022 by Chris Considine
1st car mechanical failures, little inconvenience, replacement car dirty and smells like POT!!!!!!! Unreal with kids, disgusted, girl at front counter was very nice, offered her own time to spray car to get out the gangaUltimately the girl at the counter was able to help me out and I’m very happy with her thank you much
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July 2022 by Krystal Montgomery
The last few times I have rented from Budget they have automatically charged me a fuel charge although I filled the gas to Full. I had to wait until it was called in to get removed. Now I'm looking at my receipt and have been over charged all together. Budget went from my number one place to being on my do not rent from them list!
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July 2022 by Sophie Davies Taylor
Recently I rented a vehicle for a day and a half from Budget (on Jefferson Rd) after renting from Enterprise (on W. Henrietta Rd) for four weeks. I found the staff at both places friendly enough, but the environment and professionalism at Enterprise was better. My car (and all the cars I saw in the parking lot at Budget) seemed a little worse for the wear. The car we rented from Budget was certainly not as meticulously cleaned as the one from Enterprise.The location of Budget on Jefferson Road is on the second floor, in a low-budge looking room. The staff, again, while friendly enough, were dressed in t-shirts, shorts and flip-flops. Both when we rented the car and returned it, there were only two employees - and thankfully one of them knew what they were doing.Although renting a car is ridiculously expensive, I spent less at Budget, and therefore would recommend it, for leisure use. I would NOT recommend it if you are trying to impress someone, win over a client, or want to maintain a professional appearance or experience. But, if you just need some wheels to get around town, it is sufficient.I would recommend paying close attention to the fees, especially their early cancellation policy.
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July 2022 by David Delgado
I’ve had a positive experience here. I’ve been here twice and the lady at the desk( I believe her name is Victoria) is super helpful. She was friendly kind and all alone. Victorias doing great but hire someone to help her out. The car was fine overall.
