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November 2023 by Brett Thompson
Would highly recommend taking your car here for repairs. Kevin was incredibly helpful and communicated with me every step of the way. Great customer service!Service: Body & Trim
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November 2023 by Albert Taylor
Great work, very professional, excellent communication, and prompt overall process. We are very happy we chose Caliber. Thank you for making a tough time much easier. I will try and update finish photos as soon as I can.
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November 2023 by David Mongelli
Brandon handled my daughter’s and my collision work. They worked directly with our insurance company. Great experience both times. Brandon kept me up to date with the progress, and they did very nice work on both of our vehicles.
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October 2023 by Amelia Galasso
Exceptionally positive experience with the folks at Caliber Collision on Lake Ave. The quality of work and customer service is outstanding. I was rear ended resulting in a crushed bumper and trunk; pictured is the result. Like it never happened. Thank you Clint, Victoria, and team!Services: Painting
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October 2023 by Sharon Smalley
Caliber Collision was the most super friendliest customer service location ever to get my car repaired at. I would go back there over and over again when needed. They fixed my car and a timely manner they updated me twice a week every week they had the car. Best body shop in Rochester New York!Services: Painting
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October 2023 by Kristen Marconi
Brandon and his team at caliber collision on lake are exactly what Rochester and surrounding communities need! We brought our Jeep in to get repaired after getting side swiped and they exceeded our expectations! Thoroughly communicated with us through the entire process. We will continue to support them if we ever end up needing another repair. Thank you to the whole team!
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October 2023 by johanna correa
This place is great! I definitely recommend for your vehicle. When I brought my vehicle in, it was busy but they were still able to get my vehicle fixed in a reasonable time. Brandon was very helpful throughout the process, as everyone was who played their part. Definitely a 10/10!
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September 2023 by Karolyn Saetta
Great customer service Brandon,Kevin,Cling,and Victoria are all professionals in what they do with insurance company,and myself used did nice work kept me informed what was getting done, Thank you.
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September 2023 by Olivia D'Amico
They did an AMAZING JOB on my car repair after an accident!!! Well worth the wait. Brandon I think his name was, was very helpful and kept me informed during the whole process. My car looks amazing, would definitely recommend them for car repairs!!!! Thanks everyone! ❤️Services: Painting
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September 2023 by Sabina
Truly the best collision shop in Rochester. Everyone is kind, professional and they are GREAT at communicating in a timely manner. Unfortunately for me, I’ve had to use them twice now for my collision repairs, but they make the experience very quick and pleasant! Highly recommend!
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August 2023 by Donna Thompson
Brandon, Kevin and Victoria are very informative and responsive to my issues. They let me know how to handle my insurance claim. I will be using them to repair my vehicle once the claim goes through! Thanks again;)
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August 2023 by Amber Paeth
Customer service was great! They definetely made everything as convenient as they possibly could. They partner with the insurance and the rental car shop so not much communicating needs to be done on your end. I had an issue getting a hold of anyone from farmers (the insurance of the person who hit me) the lady at the desk of caliber was able to get me to someone from farmers the next day. When i got my car back i swear its cleaner inside then it was when i dropped it off.Services: Painting
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August 2023 by Mike Marsh
Clint and the whole team was very friendly, professional and helpful. They all did a great job with repairing some damage to my door and bumper. There kept me informed with daily texts messages and phone calls twice a week.Service: Body & Trim
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August 2023 by Top B.
Terrible service and they play games, are disrespectful to customers and insurance companies. They kept pushing back the pickup date, not providing adequate information, picking fights with me when I attempted to get clarification... totally unacceptable. When I finally did pick up my car, they had me pay in full and when they showed me to my car they said, "oh btw, there's a part we still have on order." Are you kidding me?! I said fine, let me know when it comes in. A week later now and I've continued to argue with them and no part. I just found out today that the part came in two days ago and nobody informed me. Don't waste your time or money on this company unless you want A TON of hassles.
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June 2023 by Thomas Gawronski
After hitting a deer one night, my insurance directed me to Calliber Collision as one option. The team at Lake Ave. were great. They found the parts I needed and made the repairs, dealt with my insurance promptly so I didn't need to, and even found completed a diagnostic to make sure everything such as the AC and heat were working. I would recommend them for body repair.Services: Painting
