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July 2023 by Lorraine S
My recent experience at Canandaigua National Bank left me deeply disappointed and concerned about their invasive practices. I visited their branch to cash a check from my savings account at Pittsford Federal Credit Union, expecting a straightforward process. Initially, they asked for my license, which is understandable for identification purposes. They not only copied my license (without my permission) into their system but also asked for a second form of ID, for which I provided my credit card. To my surprise, they insisted on obtaining my social security number, a move that made me extremely hesitant and uncomfortable. Then the last thing they did was call the bank to verify the check. Which is the first thing they should have done if anything.This transaction involved accessing my own money, not a loan or credit application, so their request for such sensitive information was perplexing and alarming. As a partner of PFCU, one would expect a better and more secure system to protect customer privacy. I urge Canandaigua National Bank to review their procedures and prioritize customer trust and security. I will seriously reconsider using their services in the future.
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August 2022 by Nicholas S.
Recently I bought a nice pickup from Van Bortel Ford. Canandaigua National Bank handles a lot of their financing. They handle my loan. A couple of weeks ago I went into the bank to make my first payment, and get to know a few people there. I had the pleasure of meeting Miss Jasmine Colon who took care of my first payment. She was very professional. She also explained a few other services the bank offered. When Jasmine finished my paperwork, she also introduced Mr. Kyle Smith to me. Kyle is a financial services representative at this branch. Kyle also went over some of the additional financial services the bank offered. I was impressed with the way he and Jasmine handled me on my first visit to this bank. I've always admired CNB. I can see why this bank has been around well over a century. I'm sure I'll be doing additional work with them in the future. The bank is located on Hudson avenue in Irondequoit. Directly across the street from Wegmans. It's a nice looking building with ample parking and dual lane for banking from your car.
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September 2021 by Angie Bellis
Always clean and professional
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April 2021 by shaniqua johnson
Love the service they are very helpful and kind i will most definitely recommend anyone to go to this bank
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December 2019 by Patrick Hunsinger
Excellent service and hospitality
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February 2019 by Marcus Davis
EYE am treated with respect at this location. The location is clean and of course always coffee and lollipops. The wait is always short. Just an all around pleasant place
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January 2018 by James Ramerman
Excellent. They always treat me well - respectfully. Very comfortable branch of CNB.
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November 2017 by Vanna Im
Well, we disliked bank. We will see you then.
